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Successful Citizen Services: Transformation Through Knowledge

White Paper Published By: Adobe
Adobe
Published:  Sep 28, 2010
Type:  White Paper
Length:  11 pages

Governments today are faced with massive amounts of data that they must process in order to deliver relevant, consistent, and current information to other federal, state, and local government entities. When accessible electronically, this data sharing makes information regarding citizen benefits, loans, entitlements, and services easy to obtain, respond to, and use — by both governments and citizens. But sharing data isn't enough; government must make a paradigm shift in interfacing with citizens and actually change citizen interaction processes.   This IDC Government Insights White Paper discusses government's new efforts to achieve its goals regarding service delivery to citizens, businesses, and other government agencies.



Tags : 
adobe, government enterprise, service delivery, customer interaction, data sharing, intelligent application, business analytics, business process management


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