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How Social Networking Can Support Engaged, Customer Centric Retailing

White Paper Published By: SAP
SAP
Published:  Aug 10, 2009
Type:  White Paper
Length:  16 pages

In this study, “From Sentiment to Insight: How Social Networking Can Support Engaged, Customer Centric Retailing," learn how retailers can mine the data available in Social Networks to gain a look into the hot buttons and trigger points of millions of potential shoppers.



Tags : 
sap, social networking, engagement, customer centric, customer service


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