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How You Can Make Customers Happy AND Cut Costs

White Paper Published By: Jive Software
Jive Software
Published:  Mar 09, 2012
Type:  White Paper
Length:  2 pages

Social Customer Service offers a new approach that doesn't just tweak the existing trade-offs. It rewrites the entire equation, so companies can boost customer satisfaction, improve rep productivity, and reduce support costs at the same time.

Find out how you can get results like this:

  • 28% reductions in support calls
  • 26% decrease in channel support costs
  • 33% increase in clicks from Google searches
  • 32% percent less time for agents find answers
  • 30+% percent increases in customer satisfaction and retention

Download this whitepaper and learn how Jive can transform your customer service & support teams.

Tags : 
customer satisfaction, customer service, jive, technology, support, technical support

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