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How to Socially Enable Your Contact Center

White Paper Published By: Oracle
Oracle
Published:  Nov 01, 2013
Type:  White Paper
Length:  2 pages

Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners.  There are 3 capabilities your company will need to be successful.



Tags : 
zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media, twitter, facebook, crowd service, agent-assisted service, crowd-sourced knowldge


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