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Patterns in Achieving Social Business Success by Leading and Pioneering Organizations

White Paper Published By: IBM
IBM
Published:  Feb 14, 2014
Type:  White Paper
Length:  12 pages

A social business is an organization whose culture and systems encourage networks of people to create business value. Social businesses connect individuals, so they can rapidly share information, knowledge and ideas by having conversations and publishing informal content. They analyze social content from multiple channels and sources, in addition to structured data, to gain insights from both external and internal stakeholders.  When those things happen, innovation and business execution rates increase, better decisions are made, and customers and employees are more engaged and satisfied.  Social businesses enjoy lower operating costs, faster speed-to-market, improved customer and employee engagement, and increased profitability.  Many organizations donít fully appreciate the magnitude of the value creation potential of social business.



Tags : 
ibm, social business, marketing, social media, marketing management, analytics, marketing research, trends, customer interaction, customer service, crm, marketing software, emerging marketing


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