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The CX Challenge

White Paper Published By: Adobe
Adobe
Published:  Feb 08, 2016
Type:  White Paper
Length:  53 pages

Opportunities for organizations to differentiate themselves come through engaging customer experiences (CX). To help marketers see what their peers are doing, Adobe joined forces with Econsultancy to survey more than 2200 marketers worldwide and are sharing the results in The Quarterly Digital Intelligence Briefing: The CX Challenge. Read the report to see how your customer experiences compare with CX leaders around the world.

 Their CX insights are your CX opportunities:

  • 37% of companies say complexity is their greatest challenge
  • Only 35% of companies consider their mobile experiences “quite advanced.”
  • Less than half of companies agree that they’re design-driven



Tags : 
adobe, marketing, crm, customer, emerging marketing, internet marketing, crm & customer care


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