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Differentiate Your Business With a Cloud Contact Center

White Paper Published By: Cisco
Cisco
Published:  Feb 12, 2016
Type:  White Paper
Length:  10 pages

This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes:

-  Trends surrounding the adoption of cloud contact center technology;

-  The advantages of selecting a cloud contact center solution;

-  Key factors to review when selecting a vendor and contact center platform;

- Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.



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