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eBook: Not all Customer Experience Platforms are Created Equal

White Paper Published By: Genesys
Genesys
Published:  Nov 15, 2017
Type:  White Paper
Length:  11 pages

Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences.

Read this eBook to learn how to:

  • Modernize your contact center infrastructure, increase workforce efficiency and deliver personalized customer experiences
  • Orchestrate omnichannel customer journeys with a single platform for all digital channels and voice
  • Evaluate the top five capabilities of a Customer Experience Platform



Tags : 
customer experience, customer engagement, omnihannel, customer experience platform, customer journey


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