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Voss Auto Goes from Zero to Sixty Using Avaya IP Office

White Paper Published By: Avaya
Avaya
Published:  Nov 21, 2017
Type:  White Paper
Length:  4 pages

In an industry like automobile sales and service, responsiveness can easily mean the difference between a service appointment, a large-ticket sale – or a customer taking their business elsewhere. Despite its reputation for meeting and exceeding customer needs, Voss Auto Network was using an aging communications system. The network of
dealerships, including eight locations across Ohio, serves over 500 employees. Getting calls even when “walking the lot,” quickly retrieving voicemails, and having the ability to easily track missed calls all proved key to taking customer service, sales, and repeat business to the next level.



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