aberdeen group

Learn how you can meet all of your IT infrastructure needs by taking a hybrid IT approach that gives you the performance of on-premise with the flexibility of the cloud in this Aberdeen Group report.

When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it often simply delays the inevitable—even making it worse. The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons distributors choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current. Download this report to learn how a new or improved ERP system can help get you the information you need to make informed decisions and act more efficiently, improving overall company performance.

Many businesses continue to rely on outdated IT infrastructures to run the extremely demanding workloads of today. Not surprisingly, these businesses are facing increasing complexity and challenges. However, by taking the important step to adopt next generation infrastructure hardware, leading organizations are gaining a great opportunity to meet the challenges of these workloads with a reliable and optimized environment that delivers the services that customers demand, and brings significant benefits and returns on investment.

Business buyers are more demanding than ever. They expect organizations to meet their precise needs through the life-cycle of interactions with B2B brands. This means providing today’s business buyers with consumer like-experiences that allow them to do their job better and easier, and making the complex simple. Download this white paper from Aberdeen Group to learn the five best practices to get B2B e-commerce right and how to achieve best-in-class performance in customer retention, revenue growth, and operational efficiency.

As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. According to the Aberdeen Group, companies doubled the number of channels they use to interact with customers between 2012 and 2017. But there’s a difference between providing support on a few channels and delivering a truly integrated omnichannel solution. Using the Zendesk Benchmark, our crowd-sourced index of customer service interactions from 45,000 participating organizations across 140 countries, we examined why companies are going omnichannel and what sets the companies using Zendesk for omnichannel support apart from everyone else.

View this live Webcast from the Aberdeen Group that features senior research analyst for business intelligence Mike Lock. Learn how best-in-class companies are delivering broader access to information in a shorter time frame to facilitate substantial improvement in key business performance metrics.

Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.

Aberdeen's Insights provide the analyst's perspective on the research as drawn from an aggregated view of research surveys, interviews, and data analysis.

Business buyers are more demanding than ever. They expect organizations to meet their precise needs through the life-cycle of interactions with B2B brands. This means providing today’s business buyers with consumer like-experiences that allow them to do their job better and easier, and making the complex simple. Download this white paper from Aberdeen Group to learn the five best practices to get B2B e-commerce right and how to achieve best-in-class performance in customer retention, revenue growth, and operational efficiency.

With nearly 80% of businesses experiencing four or more disruptions to their site each month, Aberdeen Group recently conducted a study to get to the root of today's internet performance challenges. Read the findings and discover how companies: Improve resolution times resulting from web outages - 65% of companies experience an hour or more to repair an internet related outage Increase customer satisfaction by 30% - A consistent, reliable and fast web experience is your key to happy, loyal customers Protect revenue - 60% of businesses record a minute of downtime resulting in a $1,000 loss in revenue Are your online services and sites built for resiliency or destined for the headlines? Get the report to find out how leading organizations are bucking the stats and implementing Internet Performance Management (IPM ) tools to boost time to resolution and improve site performance.

"Many large enterprises struggle to decide which workloads and systems should be deployed in the public cloud versus on premise. With a strong on-premises platform in place, organizations benefit from increased reliability, speed, and security. On the other hand, by leveraging the public cloud, they gain increased flexibility and recovery capabilities. So, what goes best where? Jim Rapoza, Senior Research Analysts at Aberdeen Group and Chuck Hollis, Senior VP at Oracle, will provide guidance aimed at helping organizations choose the right platforms for their critical workloads. They will analyze how Best-in-Class enterprises effectively integrate on-premises solutions and the public cloud, and recommend steps that businesses can take to become IT infrastructure leaders."

The practice of using predictive analytics for marketing is becoming much more commonplace, but, in many ways, this field is still immature. Marketers are using analytics to identify new prospects, qualify leads, predict close rates, and optimize pricing, but there are still many ways to refine these methods -- along with many pitfalls to avoid. Download this white paper to learn how to win the B2B marketing analytics poker game.

Aberdeen’s Content Marketing survey revealed that while 95% of marketers are using or considering using a content marketing strategy, there are some distinct differences between those using content well and those just using content. The Best-in-Class are not only creating content at volume, they are taking a much more data-driven approach to their content marketing strategy — and it’s paying off. Find out how.

Aberdeen’s research shows that 90% of Best-in-Class marketers report fueling lead generation efforts with content marketing. What do you need to know to follow this best practice of the Best-in-Class? That’s exactly what this Knowledge Brief is intended to uncover.

This report examines the pressing need to break down data silos due to the damage they cause to analytical initiatives and user engagement. Read this report to find out more.

It is common belief that automation of existing processes and implementation of an Enterprise Resource Planning (ERP) system can help organizations with their strategic objectives and seamlessly translate into operational excellence. While a modern ERP system certainly provides companies with many benefits, it does not necessarily translate to optimal business performance.

Many enterprises contend with fragmented systems and processes. Mergers and acquisitions have increased the number of organizations with disparate systems and business units. Download this white paper to learn how to achieve and integrated accounting platform.

The Aberdeen Group has taken a fresh look at two very important questions: How does automating a total workforce management strategy elevate business performance? What types of measurable gains can you expect to achieve? If you want a thorough and persuasive argument for automating workforce management processes across the enterprise, this is a must-read.

Getting the right solution for your business has a major impact on ROI, but how much does the delivery method matter? A lot, according to new research from Aberdeen Group on the benefits of deploying a cloud-based workforce management solution. This paper—exclusively available from WorkForce Software—illustrates how opting for the cloud can get you even greater returns from workforce management technology. Learn about the cloud’s connections to employee retention rates, administrative costs, and maximizing revenues in this short and focused read.

Energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing so, we’ll highlight the crucial role analytics plays in helping energy firms ensure operational efficiency and customer satisfaction.

Many businesses continue to rely on outdated IT infrastructures to run the extremely demanding workloads of today. Not surprisingly, these businesses are facing increasing complexity and challenges. However, by taking the important step to adopt next generation infrastructure hardware, leading organizations are gaining a great opportunity to meet the challenges of these workloads with a reliable and optimized environment that delivers the services that customers demand, and brings significant benefits and returns on investment.

By taking full advantage of the integration and advanced capabilities currently being offered by leading counter fraud solution providers - including predictive analytics and cognitive computing - enterprises can expect to achieve significantly better outcomes.Aberdeen Group's analysis helps to quantify the value of counter fraud analytics in the insurance industry.

An ERP strategy is not just for implementing ERP, it is critical factor in operating your ERP at peak efficiency. Just like you maintain your ERP system, you must maintain your ERP strategy.

Download the report today to get plans to help your organization during this growth-oriented, post-downturn recovery.

The focus of this document is to quantify the cost of IT-induced business downtime.