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Published By: Hewlett Packard Enterprise     Published Date: Feb 05, 2018
As businesses plunge into the digital future, no asset will have a greater impact on success than data. The ability to collect, harness, analyze, protect, and manage data will determine which businesses disrupt their industries, and which are disrupted; which businesses thrive, and which disappear. But traditional storage solutions are not designed to optimally handle such a critical business asset. Instead, businesses need to adopt an all-flash data center. In their new role as strategic business enablers, IT leaders have the responsibility to ensure that their businesses are protected, by investing in flexible, future-proof flash storage solutions. The right flash solution can deliver on critical business needs for agility, rapid growth, speed-to-market, data protection, application performance, and cost-effectiveness—while minimizing the maintenance and administration burden.
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data, storage, decision makers, hpe
    
Hewlett Packard Enterprise
Published By: Oracle     Published Date: Feb 16, 2018
The rapid pace of change in attitudes to IaaS underlines how quickly it has become a key part of enterprise IT. Even in the past three months, adoption levels and positive attitudes toward IaaS have grown. IaaS was originally seen as a way to reduce overall spend and shift budgets from capital expenditure to operating expenditure, and there is no doubt that it has done both. But it is striking how businesses have grown to appreciate the wider benefits of IaaS from greater productivity to freeing staff from routine maintenance in order to work on more value-adding projects.
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iaas, enterprise, projects, budget, businesses
    
Oracle
Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft
Published By: Dell PC Lifecycle     Published Date: Mar 09, 2018
Les opérations de bases de données sont cruciales, tant par l’importance qu’elles revêtent pour votre entreprise que par leur ampleur même. Les tests que nous avons réalisés avec le serveur Dell EMC PowerEdge R930 et la baie de stockage Unity 400F All Flash montrent que cette solution offre des performances comparables à celles d’un serveur HPE ProLiant DL380 Gen9 et d’une baie 3PAR sur les charges applicatives OLTP, avec un taux de compression supérieur (3,2 pour 1 contre 1,3 pour 1). Pour le chargement de vastes ensembles de données, la baie Dell EMC Unity s’est montrée 22 pour cent plus rapide que la baie HPE 3PAR, ce qui peut faciliter la tâche de l’administrateur chargé des DataMarts. Lors de l’exécution simultanée des charges applicatives OLTP et DataMart, la baie Unity a surpassé la baie HPE 3PAR, avec 29 pour cent de commandes traitées en plus par minute.
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Dell PC Lifecycle
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
Today’s businesses are rapidly transforming to prepare for the changes taking place in the global economy. Companies of all sizes can benefit from tools that automate the deployment and ongoing maintenance of server environments. Put another way, in today’s digital economy, where users need access to intelligible data faster, IT organizations must employ tools that automate the delivery of IT as a Service (ITaaS). Dell EMC’s Intelligent Automation powered by Intel® Xeon® Platinum processor simplifies the management and maintenance of its PowerEdge server hardware. Designed to drive down the cost and resources associated with server lifecycle management, Intelligent Automation relies on integrated Dell Remote Access Controller(iDRAC) and OpenManage server management software to deliver reliable and efficient automation to PowerEdge Servers. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world. The latest generation of PowerEdge servers powered by Intel® Xeon® Platinum processors can deliver differentiated business agility over older-generation infrastructure. IDC asserted that updating servers can help businesses deploy applications up to 22 percent faster and improve application performance up to 29 percent over outdated infrastructure. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
Today’s businesses are rapidly transforming to prepare for the changes taking place in the global economy. Companies of all sizes can benefit from tools that automate the deployment and ongoing maintenance of server environments. Put another way, in today’s digital economy, where users need access to intelligible data faster, IT organizations must employ tools that automate the delivery of IT as a Service (ITaaS). Dell EMC’s Intelligent Automation powered by Intel® Xeon® Platinum processor simplifies the management and maintenance of its PowerEdge server hardware. Designed to drive down the cost and resources associated with server lifecycle management, Intelligent Automation relies on integrated Dell Remote Access Controller(iDRAC) and OpenManage server management software to deliver reliable and efficient automation to PowerEdge Servers. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: Dell EMC & Intel     Published Date: Apr 13, 2018
Transforming IT to meet the emerging requirements of a rapidly advancing digital economy is a priority for most companies today. Market economies and quickly evolving digital interactions are driving new and increasing demands on IT infrastructure for organizations of all kinds – from small businesses to enterprises to public institutions. IT requirements to support a variety of digital use paradigms (personal devices, IoT, VMs, VDI) are changing quickly, and organizations need to respond in order to be competitive in this evolving digital world. The latest generation of PowerEdge servers powered by Intel® Xeon® Platinum processors can deliver differentiated business agility over older-generation infrastructure. IDC asserted that updating servers can help businesses deploy applications up to 22 percent faster and improve application performance up to 29 percent over outdated infrastructure. Intel Inside®. New Possibilities Outside.
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Dell EMC & Intel
Published By: NetApp     Published Date: Mar 05, 2018
To keep pace with an increasingly digital world, enterprises are transforming their data infrastructures using all flash storage. As a leading all flash storage provider, NetApp simplifies your infrastructure to improve economics, while accelerating performance and increasing availability to enhance your company’s competitiveness. NetApp future-proofs your IT investments, allowing you to grow with confidence. NetApp® all flash storage reduces your storage footprint, power, and cooling by up to 10x; doubles performance at half the latency of leading competitors; and lets you migrate confidently from your existing SAN with a pathway to the cloud. With NetApp, all flash arrays, your business is prepared to take on anything and everything the future can throw at it: rapid growth, new technology, or a shift in the industry. Cut fear out of the equation. Be data ready to bring on the future.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: NetApp     Published Date: Mar 05, 2018
New innovations in storage technology are changing the game for data centers, and NetApp is working to help our customers capitalize on them. The introduction of faster and faster media types and more efficient mechanisms to access those media across well-defined SAN and Ethernet infrastructures will unlock unprecedented speeds, lower latencies, and dramatic improvements in system and application efficiency.
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netapp, database performance, flash storage, data management, cost challenges
    
NetApp
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Pure Storage     Published Date: Apr 18, 2018
In today’s world, it’s critical to have infrastructure that supports both massive data ingest and rapid analytics evolution. At Pure Storage, we built the ultimate data hub for AI, engineered to accelerate every stage of the data pipeline. Download this infographic for more information.
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Pure Storage
Published By: Pure Storage     Published Date: Apr 18, 2018
Data is the fuel driving rapid innovation powered by artifi cial intelligence. Enterprises need modern data platform purpose-built for machine learning, accelerating insight while simplifying complex data pipelines in analytics.
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Pure Storage
Published By: Lookout     Published Date: Mar 28, 2018
Mobile devices have rapidly become ground zero for a wide spectrum of risk that includes malicious targeted attacks on devices and network connections, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. Read the four mobile security insights CISOs must know to prepare for a strategic conversation with the CEO and board about reducing mobile risks and the business value associated with fast remediation of mobile security incidents.
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Lookout
Published By: MobileIron     Published Date: Apr 11, 2018
The enterprise landscape has changed dramatically with the influx of millennials — and their preferred devices — into the workforce. As a result, Macs that were once limited to mostly niche usage are now rapidly expanding their enterprise footprint. These devices require the same level of security and oversight that organizations apply to all of their other devices. Otherwise, the risk of leaving Macs either unmanaged or secured by point products creates security gaps that can leave the enterprise open to cyberattacks and compliance violations. The good news is, MobileIron makes it easy to secure Macs the same way all other devices in the enterprise are managed. No integrations, additional training, or learning curves are involved. The time has come for a modern approach to Mac management that is seamless for end users, improves operational efficiency, and simplifies IT operations across the entire device lifecycle. MobileIron makes it all possible.
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macos, modern, work, era, devices, workforce, organizations
    
MobileIron
Published By: Thomson Reuters     Published Date: Mar 08, 2018
In recent years, the legal marketplace has seen an influx of new start-ups and new entrants looking to challenge the long-standing service model offered by law firms to their clients. Traditionally, clients looked to their law firms to provide a full range of legal and legal-related services, i.e., to handle every aspect of a matter, even including those activities that did not involve the direct provision of legal services. Today, by contrast, consumers of legal services find themselves the beneficiaries of a new and growing number of nontraditional service providers that are changing the way legal work is getting done. These alternative providers comprise a new sector of the legal market, one that is emerging and evolving rapidly, but is still very much in its infancy.
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legal, services, lpo, accounting, audit, revenue, thomson, reuters
    
Thomson Reuters
Published By: Genesys     Published Date: Feb 21, 2018
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow. Gartner Research has profiled 15 ways that organizations will engage customers over the next 20 years. This includes augmented reality, virtual reality and mixed reality immersive solutions which will be adopted by 20% of large enterprises by 2020. By learning which engagement channels will best meet your customers’ needs in the future and prioritizing those aligned with your business model, you can improve customer engagement and
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gartner, customer engagement, customer experience, gartner research
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use. From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about: • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting. • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization. • Current customer success stories and the future of PureCloud.
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nucleus research, genesys purecloud, genesys, omnichannel, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
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ovum, multichannel cloud contact center, contact center, decision matrix
    
Genesys
Published By: IBM     Published Date: Nov 03, 2017
Massive shifts within the digital business landscape are sparking immense opportunities and reshaping every sector. In some cases, complete upheaval is happening at lightning-fast speed. In other instances, digital undercurrents are stirring beneath the surface as organizations scramble to monetize vast volumes and variety of data in an effort to sharpen their competitive edge and not be blindsided by unforeseen events that completely upend existing business models. While long-standing industry leadership might be no match for the next cool app, agility, speed and the ability to harness more data than was ever imagined is fueling powerful possibilities for reinvention among companies of every size. Data is following rapidly from mobile devices and social networks, as well as from every connected product, machine and infrastructure. This data holds the potential for deep insights that can replace guesswork and approximations as to locations, behaviors, patterns and preferences. As the w
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digital business, data, data-driven enterprise, innovation, ibm
    
IBM
Published By: OracleSMB     Published Date: Jan 04, 2018
Your HR group should focus on so much more than hiring, firing, and conflict resolution/management. It can play a huge role in the long-term success of your business. Why? Because every person and process involved in HR focuses on your company’s single greatest asset—your talented employees. A powerful HR function is vital to achieving business goals. Get started now; download this ebook and learn five ways to turn HR into a key driver of long-term success.
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OracleSMB
Published By: LogMeIn     Published Date: Feb 27, 2018
Whether you are a rapidly growing start-up, or a global company managing millions of interactions, Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device. This simple and highly intelligent solution makes it easy to get started, and has the ability to grow as your interactions evolve.
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engagement, bold360, customer experiences, company
    
LogMeIn
Published By: Sage     Published Date: Apr 10, 2018
Why modern enterprise management is the new business reality. It’s easy—and often justifiable—to blame rapid, unceasing technological advancements as the cause of many of today’s major challenges in industries such as manufacturing, distribution, and services. Globalisation, a mobile workforce, and new apps and tools are among the many factors that have created a new reality in which:
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Sage
Published By: Avi Networks     Published Date: Mar 07, 2018
"Maximizing Operational Efficiency and Application Performance in VMware-Based Data Center Some of the most common challenges in VMware-based virtual data center environments include: - Lack of visibility into applications and end-user experience - Complex and error-prone operations - High capital and operational costs Review our solution brief to learn how the Avi Controller, the industry’s first solution that integrates application delivery with real-time analytics, is able to solve these challenges."
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Avi Networks
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