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Published By: Kustomer     Published Date: Aug 27, 2019
One of Away’s core values is being “customer-obsessed”. But Away’s customer service agents had to constantly switch between systems to get the information they needed. Learn how Kustomer enabled them to deliver best-in-class customer experience, in real time.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer
Published By: Kindred Hospital Rehabilitation Services     Published Date: Jul 10, 2019
Rehab programs will experience a major infux of medically complex patients, including those with neurological conditions, in the coming decades. The drastic increase is being spurred by an aging population. For instance, stroke prevalence is expected to rise by 21% by 2030, and more than 1.2 million citizens are projected to have Parkinson’s disease. This leaves rehab leaders with one signifcant question: What can be done to prepare for the increase of medically complex patients? By evolving to meet the needs of this changing population, rehab programs can successfully meet the challenge, providing patients with the highest level of care while achieving greater performance standards. In this whitepaper, we’ll examine the three areas that drive the greatest impact on treating medically complex patients: • Clinical staff • Tech innovation • Patient and family member experience
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Kindred Hospital Rehabilitation Services
Published By: SAP EMEA Global     Published Date: Aug 23, 2019
The move to a hyperconnected, technology-centric, always-on work environment is creating increasing pressure on companies and employees to keep up in a world where change is not just constant, but ever accelerating. To succeed in this world, businesses need employees who can not only withstand challenge and uncertainty, but who embrace and thrive on the opportunities associated with change. This requires creating a culture that understand and supports the importance of well-being. Well-being is no longer a nice to have. It’s now a critical “strategy for workforce readiness.”
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SAP EMEA Global
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd
Published By: Schneider Electric     Published Date: Jul 01, 2019
As water is increasingly being recognized as a high-value commodity, aging assets present a major threat to organizations that treat and deliver it. Improving asset performance is one of the most effective strategies water and wastewater plants and networks can implement to reduce costs and protect quality.
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water, plant, pump
    
Schneider Electric
Published By: Gigamon     Published Date: Sep 03, 2019
The IT pendulum is swinging to distributed computing environments, network perimeters are dissolving, and compute is being distributed across various parts of organizations’ infrastructure—including, at times, their extended ecosystem. As a result, organizations need to ensure the appropriate levels of visibility and security at these remote locations, without dramatically increasing staff or tools. They need to invest in solutions that can scale to provide increased coverage and visibility, but that also ensure efficient use of resources. By implementing a common distributed data services layer as part of a comprehensive security operations and analytics platform architecture (SOAPA) and network operations architecture, organizations can reduce costs, mitigate risks, and improve operational efficiency.
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Gigamon
Published By: KPMG     Published Date: Jun 06, 2019
What impact will the cloud-enabled workplace have on your cybersecurity strategy? This year’s research shows that organisations are navigating a myriad of both old and new cybersecurity challenges to bring the cloud into scope. Read this to discover: • how growing cloud dependency has created distinctive challenges around cyber security • what the biggest cyber challenges are for organisations in this context • how intelligent automation and machine learning is being used to overcome operational obstacles hampering cloud security • a set of cybersecurity considerations for modern IT environments.
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KPMG
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
Today’s security appliances and agents must wait until malware reaches the perimeter or endpoint before they can detect or prevent it. OpenDNS arrests attacks earlier in the kill chain. Enforcing security at the DNS layer prevents a malicious IP connection from ever being established or a malicious file from ever being downloaded. This same DNS layer of network security can contain malware and any compromised system from exfiltrating data. Command & control (C2) callbacks to the attacker’s botnet infrastructure are blocked over any port or protocol. Unlike appliances, the cloud service protects devices both on and off the corporate network. Unlike agents, the DNS layer protects every device connected to the network — even IoT. It is the easiest and fastest layer of security to deploy everywhere.
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security, opendns, cisco
    
Cisco Umbrella EMEA
Published By: Intel     Published Date: Sep 27, 2019
The stakes are high in today's data centers. Organisations have access to massive quantities of data promising valuable insights and new opportunities for business. But data center architects need to rethink and redesign their system architectures to ingest, store and process all that information. Similarly, application owners need to assess how they can process data more effectively. Those who don't re-architect might find themselves scrambling just to keep from being drowned in a data deluge.
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Intel
Published By: Intel     Published Date: Sep 30, 2019
Mountains of data promise valuable insights and innovation for businesses that rethink and redesign their system architectures. But companies that don’t re-architect might find themselves scrambling just to keep from being buried in the avalanche of data. The problem is not just in storing raw data, though. For businesses to stay competitive, they need to quickly and cost-effectively access and process all that data for business insights, research, artificial intelligence (AI), and other uses. Both memory and storage are required to enable this level of processing, and companies struggle to balance high costs against limited capacities and performance constraints. The challenge is even more daunting because different types of memory and storage are required for different workloads. Furthermore, multiple technologies might be used together to achieve the optimal tradeoff in cost versus performance. Intel is addressing these challenges with new memory and storage technologies that emp
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Intel
Published By: Infinidat EMEA     Published Date: May 14, 2019
Big Data and analytics workloads represent a new frontier for organizations. Data is being collected from sources that did not exist 10 years ago. Mobile phone data, machine-generated data, and website interaction data are all being collected and analyzed. In addition, as IT budgets are already under pressure, Big Data footprints are getting larger and posing a huge storage challenge. This paper provides information on the issues that Big Data applications pose for storage systems and how choosing the correct storage infrastructure can streamline and consolidate Big Data and analytics applications without breaking the bank.
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Infinidat EMEA
Published By: Infinidat EMEA     Published Date: May 14, 2019
2017 and 2018 were not easy years to be a CIO or CISO, and 2019 isn’t showing any signs of being easier. With so many career-ending-level data breaches in 2017 (e.g., Equifax, Uber, Yahoo, to name a few) and with the stronger regulatory requirements worldwide, CIOs/CISOs have a corporate responsibility to rethink their approach to data security. Regulatory compliance aside, companies have a responsibility to their customers and shareholders to protect data, and minimize its exposure not only to external attackers but also to employees. The most common method of data breach in 2017 was a phishing email sent to a company’s internal employees (See 2017 Data Breach Investigation Report), This makes employees unwillingly complicit in the data breach. Over 80% of successful cyberattacks have a critical human element that enabled them. The average employee who opens the innocent-looking attachment or link, is unintentionally jeopardizing a company’s data. While there is no 100% protection, th
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Infinidat EMEA
Published By: Infinidat EMEA     Published Date: May 14, 2019
2017 war kein einfaches Jahr für einen CIO / CISO, und auch 2018 gibt es derzeit keine Anzeichen dafür, dass es einfacher wird. Bei so vielen Datenverstößen, die sogar Karrieren beendeten, allein im Jahr 2017 (Equifax, Uber, Yahoo, um nur einige zu nennen) und mit weltweit verschärften regulatorischen Anforderungen haben CIOs / CISOs die unternehmerische Verantwortung, ihren Ansatz zur Datensicherheit zu überdenken. Abgesehen von der Einhaltung gesetzlicher Vorschriften sind Unternehmen gegenüber ihren Kunden und Aktionären verp?ichtet, Daten zu schützen und ihre Gefährdung nicht nur gegenüber externen Angreifern, sondern auch gegenüber Mitarbeitern zu minimieren. Die im Jahr 2017 am häu?gsten genutzte Methode für Datendiebstahl war das Phishing, welches sich an interne Mitarbeiter von Unternehmen richtete (siehe Report zur Untersuchung von Datenverstößen im Jahr 2017). Damit wurden diese Mitarbeiter unwissentlich mitschuldig an der Datenverletzung: Über 80% der erfolgreichen Cyber-An
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Infinidat EMEA
Published By: Infinidat EMEA     Published Date: Oct 10, 2019
Energie, Wasser, Luft und noch viel mehr – die KISTERS AG entwickelt Software rund um das effi ziente Management von Ressourcen. Zu ihrem Kundenstamm gehören unter anderem Nahversorger, Stadtwerke, Energieerzeuger, Behörden und Unternehmen aus dem Arbeitsschutzumfeld. Die weltweit tätige Aktiengesellschaft mit Sitz in Aachen bietet neben Softwarelösungen für den Energiemarkt, die Wasserwirtschaft und Luftqualität auch 3D-Viewer, Ingenieurleistungen, Umweltconsulting sowie Großformat-Drucker und -Scanner.
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Infinidat EMEA
Published By: Infinidat EMEA     Published Date: Oct 10, 2019
„Clevere ICT-Lösungen, höchste Qualität, bedürfnisorientierter Service, transparente Leistungen und off ene Kommunikation“, so beschreibt achermann ict-services sein Leistungsangebot. Das Unternehmen beschäftigt 50 Mitarbeiter und ist stolz auf seine agile wie professionelle Arbeitsweise. Ob für die Arbeit mit virtuellen Server- und Desktop-Umgebungen, mit IP-Telefonie oder mit professionellen Sicherheits- und Netzwerklösungen: Die Lösungen von achermann ict-services ermöglichen es Unternehmen, sich von der IT-Belastung zu befreien und sich auf das Kerngeschäft zu konzentrieren.
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Infinidat EMEA
Published By: Infinidat EMEA     Published Date: Oct 14, 2019
2017 war kein einfaches Jahr für einen CIO / CISO, und auch 2018 gibt es derzeit keine Anzeichen dafür, dass es einfacher wird. Bei so vielen Datenverstößen, die sogar Karrieren beendeten, allein im Jahr 2017 (Equifax, Uber, Yahoo, um nur einige zu nennen) und mit weltweit verschärften regulatorischen Anforderungen haben CIOs / CISOs die unternehmerische Verantwortung, ihren Ansatz zur Datensicherheit zu überdenken.
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Infinidat EMEA
Published By: Avetta     Published Date: Sep 17, 2019
With companies and executives being held accountable for incidents in the workplace, the issue of workers’ health and safety has become a persistent concern for organizations around the world. And with varying standards across borders, confusion about what companies need to do is rampant. This need for an international consensus standard on workplace health and safety prompted the proposal of ISO 45001 in 2013. The standard, passed in March 2018, now serves as the international guide on occupational health and safety (OH&S) and outlines relevant methods and benchmarks. With insight from expert leadership, this whitepaper gives you the complete guide on how to work with the new standard. You'll learn: • Why ISO 45001 matters and its impact upon your business • The benefits and pathway to becoming certified • Important considerations for the contractor selection process
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Avetta
Published By: Dell EMC     Published Date: Aug 01, 2019
Companies face a challenging decision in this digital era ? use technology to purposefully disrupt their organization and unlock new opportunities or wait and risk being disrupted by others. To keep pace in an ever-accelerating digital environment, companies need to transform their entire organization through technology. Download this eBook from Dell EMC and Intel® to learn how to modernize your business and become a digital innovator.
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Dell EMC
Published By: HP Inc.     Published Date: Aug 08, 2019
War is being waged for talent, and the spoils will go to those organizations that arm their recruits with the technology that makes them work more effectively and creatively. Technology is now the primary way that organizations engage with their workforce. According to a Harvard Business Review Analytic Services survey of 677 executives, the overwhelming majority—86%—believe that technology has a greater impact on employee engagement today than it did three years ago, and a similar number say that technology will continue to be a major factor in engaging the workforce in the years ahead.
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HP Inc.
Published By: Anaplan     Published Date: Sep 19, 2019
Angesichts eines immer stärker umkämpften Marktes entwickeln vorausschauende Führungskräfte im Vertrieb immer wieder neue Absatzmöglichkeiten und Strategien, um den Wettbewerb hinter sich zu lassen. Anaplan for Sales wurde entwickelt, um die Go-to-Market-Strategie Ihres Unternehmens zu stärken und Sie als Führungskraft im Vertrieb dabei zu unterstützen, die richtigen Entscheidungen zu treffen. Was können Sie in unserem Whitepaper erfahren? • Wie können Sie die notwendige Agilität und Flexibilität im Rahmen Ihrer Vertriebsplanung erreichen? • Warum sollte die Planung für Ihre Go-to-Market-Strategie auf einer einzigen Plattform erfolgen? • Wie kann Ihnen eine moderne, Cloud-basierte Planungslösung dabei helfen, schneller die richtigen Entscheidungen zu treffen?
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Anaplan
Published By: TIBCO Software     Published Date: Aug 20, 2019
The oil field is being dynamically transformed through the connective power of the Internet, the advancements in remote connected sensors, and the possibilities of machine learning and artificial intelligence (AI). As the quest for hydrocarbons and alternative energy sources extends into deeper and harsher environments, operators, service companies, and asset owners are leveraging technology advancements to ensure their employees are safer, their fields are more productive, and their capital assets are operating at peak efficiency.
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machine learning, predictive analytics, hydrocarbons, oil&gas, cybersecurity, asset efficiency, safety
    
TIBCO Software
Published By: TIBCO Software     Published Date: Aug 20, 2019
How we fuel our vehicles, heat our homes, and power our industries is undergoing fundamental change. Well-deployed but inefficient technologies, such as internal combustion engine cars and oil/gas boilers are being replaced with electrified and higher-efficiency alternatives. And renewables such as sunlight, wind, thermal, and others, supported by next generation battery storage, are fueling an evergreater share of energy demand.
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renewable energy, oil&gas, connected intelligence, real-time data, analytical insights, information technology
    
TIBCO Software
Published By: Workday     Published Date: Jul 30, 2019
Does digital disruption foreshadow the end for the CIO? With the role of chief digital officer gaining momentum, today’s CIOs are being forced to consider their place in the enterprise. Read this paper to see how CIOs are redefining their value, focusing on innovation, transformation, and enterprise leadership.
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Workday
Published By: Workday     Published Date: Jul 30, 2019
This whitepaper from Human Resource Executive® explains why businesses need to adopt robust diversity and inclusion (D&I) strategies or risk being left behind. Read now to learn how D&I initiatives enable you to strengthen your culture while boosting your bottom line.
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Workday
Published By: Panasonic     Published Date: Oct 01, 2019
For manufacturers, the transition to Industry 4.0 has meant the accumulation of data, massive data. Indeed, the accumulation, distribution and evaluation of data are driving virtually every decision on the manufacturing plant floor and supply chains shaping those decisions. Given the striking fact that ninety percent of the data in the world has been created over the last two years, it isn’t surprising that more than 60 percent of large companies report having a Chief Data Officer. But what has opened the floodgates to this deluge of information in manufacturing? Ordinary sensors have been transformed into smart sensors with the advent of IoT technologies and are being deployed by manufacturers along every step of the supply chain. Sensors are now detecting everything from when a piece of equipment will need maintenance to controlling energy costs inside factories.
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Panasonic
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