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Published By: BMC ESM     Published Date: Jul 17, 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
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itil, it infrastructure library, bmc, bmc software, it environment, integration, business objectives, configuration management database
    
BMC ESM
Published By: BMC ESM     Published Date: Jul 17, 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
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service desk, consolidation, bmc, bmc software, itil, it infrastructure library, service, business service management
    
BMC ESM
Published By: BMC ESM     Published Date: Jul 22, 2009
Join us as we talk with Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software. Get insights into where to start when building and managing a CMDB and find out how to define what "done" looks like. Learn whether a bottom-up or a top-down approach will work best for you, hear important tips for training your team, and get some great practical advice from one of BMC's experts.
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bmc, software, cto, solutions architect, cmdb, project, team, organization
    
BMC ESM
Published By: BMC ESM     Published Date: Jul 22, 2009
If your enterprise has multiple service desks in different geographies using disparate, disjointed tools and supporting diverse but possibly overlapping constituencies, you may be wasting hundreds of thousands of dollars every year. Service desk consolidation is a proven strategy for eliminating that waste.
Tags : 
service desk, consolidation, bmc, bmc software, itil, it infrastructure library, service, business service management
    
BMC ESM
Published By: BMC ESM     Published Date: Jul 22, 2009
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of economic stress.
Tags : 
itil, it infrastructure library, bmc, bmc software, it environment, integration, business objectives, configuration management database
    
BMC ESM
Published By: BMC ESM     Published Date: Jul 22, 2009
Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.
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service desk, architecture, podcast, cto, bmc, podcast, customer service levels, outsource
    
BMC ESM
Published By: BMC     Published Date: Jan 09, 2012
The complexity of cloud computing warrants a unique approach to planning. See how BMC can help!
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cloud computing, bmc, planning, initiative, computing, transition, budget, silos
    
BMC
Published By: BMC Software     Published Date: May 28, 2014
See what analyst 451 Research has to say about Control-M and how it is continuing to modernize with the addition of Workload Change Manager, which aims to make creating and verifying batch jobs and workflows easier for developers.
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BMC Software
Published By: BMC Software     Published Date: Apr 24, 2015
This white paper explores the four key elements for modernizing service management through engaging user experiences.
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service management, user experience, it efficiency, industrialized it, user productivity, automation
    
BMC Software
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