Published By: Zendesk Ltd
Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions.
As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand.
This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
When it comes to the middle market, Key has a dedication like no other bank. Our commitment and focus allow us to deliver relevant, actionable, and tailored solutions for middle market companies. As part of this commitment, KeyBank conducts quarterly surveys with middle market executives. These surveys help us discover overall industry sentiment on topics of importance to you. We believe that the more we know, the better we can serve you. Check out what leaders are saying about their outlook on the U.S. economy, expansion plans, and their thoughts on changing healthcare policy when you read our latest quarterly report.
There are obviously a variety of choices open to you: a spreadsheet plug-in may be appropriate if you are only focused on general ledger reporting and do not have concerns over security or compliance. You might also suppose that this is a low-cost option, though we would argue that the remediation required, the additional audit fees and the lack of repeatability means that this is a false economy and that this approach will end up costing you more in the long term. A second use case would be where you already have a financial reporting solution installed, when the add-on facilities for purposes such as business intelligence are likely to be your major focus. In this case an Oracle based solution is likely to be as good as anything else.
While Windows 7 and Windows XP continue to dominate the market, Windows 8 adoption has been fairly slow, especially in the enterprise. The end of support for Windows XP now creates a season of needed change. Prepare now to address both the challenges and opportunities of this wave of OS migrations by downloading this IT handbook. Read it for insights into planning and preparation, hardware and software compatibility considerations, as well as end user training and implementation.
This paper is divided into two parts. The first part provides some background and a comparison of the types of episode analytics. Part two explores the real-world experiences of payers and providers in using episode analytics for payment bundling and other purposes.
Finally, we offer some recommendations on how to use episode analytics to reduce variations and manage contracts that involve financial risk.
Obtaining products for sales and marketing demonstrations can be tough, especially with large, complex and expensive. Learn how CMOs are overcoming such issues with virtual 3D product demonstration that look and behave like the actual product.
Enterprises are leveraging advancements in what IDC calls “3rd Platform” technologies — cloud, Big Data, mobility, and social — to create new business opportunities and gain competitive advantage. These trends are putting more pressure on IT organizations to transform their datacenter operations to better support business initiatives aimed at reducing costs, increasing revenue, and strengthening customer relationships. This has driven increased demand for converged or integrated systems that provide the tools needed to reduce capital costs, improve operational efficiencies and, ultimately, increase agility within the datacenter.
The HP Flex-Bundles for Exchange 2013 are right-sized solutions including servers, storage, networking and services that have been optimized for Microsoft Exchange. There are two HP Flex-Bundles for Exchange. One has been configured for customers who have 200–499 mailboxes and another one for customers with 500-1000 mailboxes.
These solutions are low risk investments because HP understands how to build infrastructures for Microsoft environments and applications. HP and Microsoft have the longest standing relationship in the IT industry spanning 30 years. During this time, HP has gained a deep and comprehensive understanding of Microsoft products. HP has more than 34,000 trained Microsoft specialists, with over 13,000 of them attaining Microsoft-certification. HP has been named Microsoft Enterprise Partner of the Year five times and is Microsoft’s largest Gold Certified partner.
If you’ve noticed more employees accessing the corporate network using their personally owned mobile devices, you’re not alone. Many employees are boosting their productivity by using their smartphones and tablets at work.
Gone are the days of corporate IT departments dictating the types of mobile devices that could access the network. Bring your own device (BYOD) policies, while increasing employee satisfaction and productivity, are straining corporate networks.
This white paper describes the limitations of legacy networks, especially for supporting BYOD. Understanding these limitations can pave the way for a successful BYOD management policy for campus and branch networks.
With new technologies, new opportunities often emerge, especially in business. The advent of innovations, such as social media and mobile devices, is changing the ways businesses interact with customers and the ways in which customers desire to be engaged. Opportunities arising from the benefits of salesforce automation, business intelligence (BI), and customer relationship management (CRM) applications are providing new levels of insight, helping businesses acquire customers more efficiently and retain those customers longer. As a direct result, organizations that invest in better understanding potential customers are likely to see higher returns than those organizations that possess a more limited understanding of their customer base. Seeking the competitive advantage resulting from improved customer focus, IT organizations have increased investment in business intelligence and analytics and the underlying infrastructure to support those applications.
Published By: Sitecore
Published Date: Feb 26, 2016
Cart abandonment, digital advertising (especially when faced with ad-blocking software), and discrete digital stores are relics of the past when it comes to e-commerce. Consider this: How much revenue do you think $1 spent on digital advertising will generate in commerce sales? The answer: A bit more than twice the investment—an abysmally unprofitable equation for any company carrying physical inventory.
Examine the business impact of malware, ransomware, and phishing, as well as the cost of the average data breach. Given the significant economic impact of these threats, understanding your financial exposure and employing a layered defense simply makes sense.
"Managing infrastructure has always brought with it frustration, headaches and wasted time. That’s because IT professionals have to spend their days, nights and weekends dealing with problems that are
disruptive to their applications and organization and manually tune their infrastructure. And, the challenges increase as the number of applications and reliance on infrastructure continues to grow.
Luckily, there is a better way. HPE InfoSight is artificial intelligence (AI) that predicts and prevents problems across the infrastructure stack and ensures optimal performance and efficient resource use.
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Fournissez de nouveaux services métier sécurisés et améliorez l’expérience client. De plus en plus d’entreprises adoptent le Cloud, la technologie mobile et les réseaux sociaux pour élargir leurs activités, créer de nouveaux canaux commerciaux et améliorer les services aux clients.
Les activités IT et métier sont concernées par de nombreuses tendances : l’adoption du Cloud, l’accroissement de la mobilité, l’essor des médias sociaux et l’augmentation des flux d’informations circulant au sein de toute l’entreprise. Le concept de périmètre réseau n’a plus de sens. En effet, l’IT doit aujourd’hui composer avec des identités hautement distribuées sur l’ensemble de l’environnement métier et provenant de nombreuses sources, telles que des applications, des systèmes, des médias sociaux, etc.
Les employés et les clients mobiles sont, par ailleurs, en train de changer profondément l’activité et de redéfinir le défi consistant à fournir rapidement des applications sécurisées à une population d’utilisateurs en constante évolution. À chaque défi son opportunité. L’identité remplace désormais le périmètre réseau, et seules les entreprises qui ont compris cette évolution sont en mesure de dynamiser et de protéger leur activité.
Les supports mobiles, sociaux et de cloud computing ont aidé à éliminer les vieux périmètres réseau. La nouvelle entreprise ouverte doit faire avec un large éventail d'utilisateurs, d'appareils et d'applications, sans limites définies. De nouveaux modèles de sécurité sont essentiels pour à la fois permettre et protéger les activités commerciales dans ce monde nouveau. Téléchargez le guide.
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce.
Intel® Xeon® processor
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
It’s a new era in IT. The end-user workforce is mobile, social, and putting huge strains on your Virtual Desktop Infrastructure (VDI). It’s time for a new model, one that liberates you from costly infrastructure maintenance and delivers the service and availability end-users demand.
Intel® Xeon® processor
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel logotyp, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside logotyp, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi och Xeon Inside är varumärken som tillhör Intel Corporation eller dess dotterbolag i USA och/eller andra länder
To keep pace with today's on demand economy, IT organisations must modernise their data center. Converged and hyper-converged solutions are the fastest and simplest way to modernise and offer five powerful benefits that help your organisation keep pace.
Processeur Intel® Xeon®
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, le logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, le logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, et Xeon Inside sont des marques commerciales d'Intel Corporation ou de ses filiales aux États-Unis et/ou dans d'autres pays
It’s a new era in IT. The end-user workforce is mobile, social, and putting huge strains on your Virtual Desktop Infrastructure (VDI). It’s time for a new model, one that liberates you from costly infrastructure maintenance and delivers the service and availability end-users demand.
Processeur Intel® Xeon®
Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, le logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, le logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, et Xeon Inside sont des marques commerciales d'Intel Corporation ou de ses filiales aux États-Unis et/ou dans d'autres pays