customer centric

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Published By: Cisco     Published Date: Apr 10, 2015
Location-based services (LBS) show promise as a budding customer-centric mobility solution in some early adopting verticals such as retail, hospitality, and large public venues. Such services enable businesses to better understand their customer base through analytics as well as offer targeted, context-based communications including promotions and remote assistance. This IDC white paper explores the burgeoning LBS market, highlighting custom research conducted by IDC in March and April 2014; surveys were fielded to both IT and line-of-business (LOB) decision makers in select verticals and market segments. In this white paper, IDC analyzes the data and explores the attitudes surrounding LBS adoption in the context of broader technology trends.
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cisco, lbs, it technology, wifi, analytics, wireless networks
    
Cisco
Published By: Lenovo and Intel®     Published Date: Nov 03, 2017
Internet of Things. Cloud. Augmented reality. Virtual reality. Technologies like these are changing the face of all industries, across manufacturing, financial services, healthcare, education, agriculture, logistics, and more. These transformative technologies define new paradigms of business productivity, customer centricity, and quality & compliance management. This infographic features the opportunities these technologies can o er as they begin incorporating them into their business models. Download the infographic now.
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Lenovo and Intel®
Published By: IBM     Published Date: Jul 13, 2015
This ebook explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.
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customer centric organizations, crm, customer usability, personalized interactions, big data, data quality, data management, internet marketing
    
IBM
Published By: IBM     Published Date: Nov 03, 2014
Business critical applications must always be available and performing. Furthermore, the reality is in today's customer centric world, slow is the new broke. Compounding this challenge, IT complexity is rapidly increasing.
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infrastructure visibility, it complexity, search analytics, problem identification
    
IBM
Published By: IBM     Published Date: Mar 18, 2015
View this ebook to learn about the five key recommendations Corporate banks should consider in order to be successful in this customer-centric banking environment.
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customer service, productivity solutions, customer-centric banking environment, automated financial transactions, ibm
    
IBM
Published By: Bazaarvoice     Published Date: Dec 08, 2011
Leading thinkers in marketing, social, digital, and future business gathered in October with over 500 industry peers at Social Commerce Summit Europe. Discover the predictions and advice they shared in this free report: Social Commerce Trends Report Europe 2012.
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social, social commerce, customer centricity, customer intelligence, social media
    
Bazaarvoice
Published By: SPSS     Published Date: Jun 30, 2009
Predictive analytics plays a vital part in growing your business. Read this whitepaper to discover the five keys to organic growth for your business.
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spss, organic growth, roi, predictive analytics, profitable relationships, predictive enterprise, statistical methods, statistics
    
SPSS
Published By: SPSS, Inc.     Published Date: Mar 31, 2009
Predictive analytics plays a vital part in growing your business. Read this whitepaper to discover the five keys to organic growth for your business.
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spss, organic growth, roi, predictive analytics, profitable relationships, predictive enterprise, statistical methods, statistics
    
SPSS, Inc.
Published By: SAS     Published Date: Mar 31, 2016
In every industry today, businesses feel a fierce urgency to become customer-centric. They want to know what they can do to preserve and expand existing customer relationships and attract the best new customers.
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best practices, customer relations, business intelligence, analytics, big data, data management, customer data management, marketing
    
SAS
Published By: Gleanster Research     Published Date: Feb 20, 2014
Top Performers are justifying CRM investments as a means of improving customer centricity through improved use of customer data. SMBs are realizing fragmented customer data that gives them an incomplete and often self-contradicting view into not only customer desires, but the SMBs internal operations.
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Gleanster Research
Published By: DocuSign     Published Date: Apr 12, 2017
Today, more than ever, the customer is at the center of business. Armed with more choice and ultimately more power, customers expect businesses to deliver entirely satisfying, customer-centric experiences throughout the sales cycle. Whether you sell to businesses or consumers, customers are accustomed to one-click purchasing, full mobile access, and social media-driven recommendations, and they are demanding a similar experience of all companies they do business with. With eSignature & Digital Transaction Management (DTM) solutions from DocuSign you can provide that experience, allowing customers to transact with you on their terms while reinforcing your modern reputation.
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DocuSign
Published By: IBM     Published Date: Feb 04, 2015
Is it easy to do business with your organization? Do your employees feel empowered to meet your customer’s needs? These are questions that you’re probably grappling with as you face a perpetually changing business environment. You strive for operational excellence and need ways to effectively acquire and retain new customers. You also need to reinvent your business operations to foster growth. Smarter Process is a way for you to work smarter as you find your way through all the operational challenges that the current business climate throws at you. It helps you use mobile, analytics, and collaboration to empower your employees to do their best work. It also empowers you as a leader to find the right tools and solutions.
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ibm smarter process, customer retention, customer-centric operations, operational decision management
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
With IBM MobileFirst and IBM’s Smarter Process, you can redesign how you deliver services and support more streamlined business processes. Therefore, you can help enable your customers to have a more superior mobile experience.
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ibm smarter process, mobile experience, mobile services, mobile support, customer-centric engagements
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
The IBM Smarter Process approach helps you to increase customer loyalty and engagement. Gain visibility and the ability to quickly change operational systems with intelligent automation. Increase efficiencies and lower costs.
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ibm smarter process, customer loyalty, customer engagement, operational systems, customer-centric operations
    
IBM
Published By: IBM     Published Date: Feb 04, 2015
COOs responsibilities are expanding beyond cost saving and efficiency to include a growing role in raising revenues. By transforming processes, they're providing customers more relevant experiences. Center for Applied Insights talked to COOs across industries to find out more.
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cost saving, business efficiency, customer-centric operations, operation management
    
IBM
Published By: Bronto     Published Date: Jan 04, 2012
This customer-centric approach has made ACK a trusted brand and go-to source for paddlesports enthusiasts and outdoor adventurers. As ACK has evolved and grown, email has become an important driver of revenue.
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bronto, marketing, ack, austin canoe & kayak, customer enagagement, email marketing, revenue
    
Bronto
Published By: Oracle     Published Date: Sep 30, 2014
See why Oracle is named a leader for Enterprise Lead-To-Revenue Management Platform Vendors. L2RM platform vendors like Oracle are stepping up with tooling that enables customer-centric, multichannel, personalized marketing -- at scale.
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marketing, b2b, customer insight, platform, vendors, internet marketing
    
Oracle
Published By: Informatica     Published Date: Apr 08, 2011
If you're looking to bridge the information silos that exist across lines of business, divisions, departments or regions, this online guide, 5 Questions Companies Must Tackle to Attract & Retain Customers, is for you.
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crm, customer care, customer retention, customer service, customer centricity solution, informatica, core value, ray wang
    
Informatica
Published By: IBM     Published Date: Feb 08, 2008
Throughout the industrialized world, healthcare systems are in crisis. Aging populations and skyrocketing costs are putting unprecedented financial and organizational pressure on healthcare providers and payers. The result is often a decreasing level of care. In response, fundamental changes are taking place. Patient-centric systems are evolving in which the patient's well-being and the responsibility for good health are defining treatment and operational policies.
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health, healthcare, medical, medical records, patient, patient records, hipaa, customer-centric
    
IBM
Published By: IBM     Published Date: Feb 08, 2008
It’s tough for community financial institutions to succeed, especially when faced with fierce competition from large banks with large budgets. See how IBM can help with solutions tailored for community banks. Click now and receive the new 18-page report from TowerGroup on CRM Metrics and how smart banks measure success.
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customer data, customer centric, customer-centric, crm, customer relationship, bank, banks, finserv
    
IBM
Published By: IBM     Published Date: Feb 08, 2008
Marketing executives, face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult  This report provides a blueprint of what best-in-class CMO's (Chief Marketing Officers) do differently to improve marketing effectiveness through marketing automation.
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marketing roi, customer satisfaction, return on marketing investment (romi), chief marketing officer or cmo, customer centricity, customer behavior, multi-channel marketing, marketing strategy
    
IBM
Published By: IBM     Published Date: Aug 21, 2008
Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.
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itil, best practices, service management, asset management, ibm, ibm mi, ibm grm
    
IBM
Published By: Siperian     Published Date: Jan 24, 2007
Discover the essential steps to delivering a solid business case for the right customer-centric MDM architecture and achieve maximum ROI.
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roi, data management, return on investment, master data management, mdm, data integration, data quality, siperian
    
Siperian
Published By: Interactive Intelligence     Published Date: Sep 11, 2013
Contact centers have long played a vital role in the insurance industry. Prospects and customers use them to get product information and quotes and then submit applications. Insurance agents and advisors rely on contact centers to tap into expertise and handle business and technical issues. Policyholders and members make inquiries or changes to their policies, or conduct financial transactions. Claimants call in to report accidents and check on the status of their claims. The list could go on, but the meaning is clear. Contact centers are major contributors to many key parts of the insurance business, especially the parts that require direct interaction with customers or agents. As a result, contact centers now play a critical role in an insurer’s journey toward becoming more customer-centric.
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interactive intelligence, contact centers, insurance industry, prospects, customers, product information, quotes, members
    
Interactive Intelligence
Published By: Clickatell     Published Date: May 20, 2008
In meeting the challenges of an increasingly competitive banking landscape, Standard Bank seeks to differentiate itself by providing the highest levels of service to its customer base. An integral part of achieving this goal has been its partnership with Clickatell to deliver personalized and relevant messaging to bank customers via their mobile phones.  Read this case study to learn more.
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customer centric messaging, clickatell, standard bank
    
Clickatell
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