customer experience

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Published By: IBM     Published Date: Jul 01, 2015
This whitepaper talks about the steps to cloud expertise solutions
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hybrid cloud solutions, customer experience, hybrid cloud, data analytics, data sharing, infrastructure as a service, iaas, data integration, cloud environment, productivity management
    
IBM
Published By: IBM     Published Date: Jul 15, 2015
This paper talks about the state of today’s cyber threat landscape, current platforms for fraud management fall short, hurting customers in the process, and Trusteer's Cybercrime Prevention Architecture.
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cybercrime, malware prevention management, malware fraud, financial fraud, security solutions, vulnerability management, malware attacks, data security
    
IBM
Published By: IBM     Published Date: Nov 03, 2015
In order to meet the changing demands of their customers, organizations need the right solution that can help them harness the vast amounts of customer data in ways that yield personalized, seamless customer experiences. That solution is IBM Watson Engagement Advisor.
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ibm, watson, application, powerful information, networking, software development, it management, enterprise applications, data management
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
Winning the Customer Experience Battle: How IBM Watson combines the always-available service that today’s customers demand with the benefits of automation.
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ibm, customer experience, ibm watson, watson engagement advisor, cognitive technology
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience
    
IBM
Published By: IBM     Published Date: May 25, 2016
In this IBM limited-edition Dummies book, you’ll learn what operational decision management (ODM) is and how it can benefit your organization by helping to: - Enable faster and more agile change so your business can react more quickly to opportunities and threats - Automatically capture knowledge so it can be reused to make better business decisions - Manage compliance better by providing a clear record of the rules that govern business operations - Make operational decisions more predictable and repeatable while also allowing you to model, measure, collaborate on and refine these decisions as your business needs change - Improve customer service with more consistent and accurate rules-based decisions, as well as by personalizing the user experience
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ibm, odm, operational decision management, odm, middleware, connect
    
IBM
Published By: IBM     Published Date: Sep 30, 2016
The IBM Security Trusteer Fraud Protection Suite offers a simplified approach to fraud management to help financial organizations more accurately identify and prevent fraud—all while helping to lower costs and improve the customer experience.
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ibm, security, web fraud, fraud protection, cyber security
    
IBM
Published By: IBM     Published Date: Dec 15, 2016
Register today to learn more about this exciting release, its new features, and how you can drive new value for your organization: - Improve customer centricity by engaging individuals at the right time with the right offers - Cut operating costs and reduce fraud by gaining real-time visibility and insights into transactions and business operations - Empower knowledge workers and leverage mobile technologies to create more engaging experiences
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ibm, middleware, operational decisions, odm advanced
    
IBM
Published By: IBM     Published Date: Apr 14, 2017
How can organizations tap into the vast flow of data, weed out the information that matters, and then link that meaningful sentiment to specific customers? This e-book explores how an enhanced 360-degree view of the customer optimizes and facilitates more personalized customer interactions.
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personalized customer interaction, customer experience, data, marketing channels
    
IBM
Published By: Adobe     Published Date: May 25, 2017
Marketing and technology partners must collaborate as never before in order to delight and engage customers “in the moment.” Previously stove-piped functions are starting to work together to take a holistic approach to create great digital experiences at enterprise scale, but organizations see the need for more work to create relevant, integrated digital customer experiences in real time. IBM commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly, and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes, and culture to create digital customer experience in real time.
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Adobe
Published By: IBM     Published Date: May 25, 2017
Marketing and technology partners must collaborate as never before in order to delight and engage customers “in the moment.” Previously stove-piped functions are starting to work together to take a holistic approach to create great digital experiences at enterprise scale, but organizations see the need for more work to create relevant, integrated digital customer experiences in real time. IBM commissioned Forrester Consulting to discover how developers and marketers are working together to provide customers exceptional digital experiences reliably, quickly, and seamlessly. The study found that while the mandate to collaborate has been heard, there is still work to be done to move to the next level and put in place technology, processes, and culture to create digital customer experience in real time.
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marketing, ibm, digital experience, collaboration, customer experience
    
IBM
Published By: Gomez IT     Published Date: May 23, 2011
Lessons Learned From 35 Website User Experience Reviews Across Six Industries.
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gomez, adele sage, customer experience professionals, website user experience, usability test, navigation, forrester, user goal, compuware
    
Gomez IT
Published By: IBM     Published Date: Oct 19, 2017
Customer engagement has emerged as the most critical competitive factor in the current environment. Fueled by widespread mobile access and constant social connectedness, customers are demanding that every interaction, across every channel, be simple, streamlined and seamless. High expectations mean high stakes. When options abound and patience is low, customers don’t stick around. Companies need to get it right the first time. This new customer-centric standard and the ability to connect directly with customers is fueling a depth and breadth of enterprise reinvention. Ensuring that every customer experience across every conceivable channel delights and adds value calls for a Smarter Process approach and a new perspective on business process management.
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IBM
Published By: Silverpop Engage B2B     Published Date: Mar 24, 2009
B2B marketers, like their B2C colleagues, have diligently worked at perfecting the art of shaping customer and prospect perceptions. They have years of experience developing precisely targeted communications comprised of finely tuned content directed at the specific audiences they want to influence. Traditional brand marketing requires the engineering of messages that engender the right impressions about the company’s products in the marketplace. The traditional art of branding has grown and flourished for many years. But that’s all begun to change.
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silverpop b2b, b2b, engagement marketing, engagement marketing, online customer engagement, crm, push marketing, pull marketing, monitoring marketplace, uniform messaging, online engagement marketing, measuring engagement, marketing value
    
Silverpop Engage B2B
Published By: Gomez IT     Published Date: Dec 04, 2009
Any business considering cloud computing to support its customer-facing Web applications must look beyond the cloud's cost savings and scalability and evaluate how cloud adoption will impact the end-user experience. This whitepaper addresses the Web experience challenges companies must address when adopting the cloud. It offers perspective and best practices to achieve world class Web performance and assist in the evaluation of cloud providers and development of cloud performance SLAs.
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gomez, web performance, site performance, ecommerce, online shopping, web performance
    
Gomez IT
Published By: SAS     Published Date: Aug 28, 2018
You may know some basics about data management, but do you realize the transformational results data-management-done-right can produce? This paper explains core data management capabilities, then describes how a solid data management foundation can help you get more out of your data. From getting fast, easy access to trustworthy data to making better decisions and becoming a data-driven business, you’ll learn why good data management is essential to success. Multiple real-world examples illustrate how SAS customers have used data management to improve customer experience, boost revenue, remain compliant and become more efficient.
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SAS
Published By: IBM     Published Date: Apr 17, 2013
IBM has used the Storwize architecture to produce multiple storage systems across different usage segments to meet different customer needs. The ability to scale with a common underlying architecture has proven to deliver multiple benefits to IBM customers. Features developed for high-end enterprise systems now meet customer needs in other, more price conscious segments. The leverage from a common base for systems helps reduce development and support costs which are reflected in product costs for customers. The Storwize architecture also builds on Intel-based hardware, which provides continued advances with each new generation yet retains the same fundamental architecture. Customers also benefit from a storage architecture that provides a consistent experience across multiple products and generations.
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storwize, storage systems, benefits, high-end enterprise, intel-based hardware, customers, development
    
IBM
Published By: Esker     Published Date: Jun 29, 2017
Efficient O2C processes play a large role in the customer experience and company success — unfortunately, they can be a challenge to attain when you have different teams working towards different goals. In this eBook, you’ll explore how O2C automation not only improves efficiency, but the entire customer experience, by uniting your five most strategic teams: 1. Order Management 2. E-Commerce 3. Logistics & Distribution 4. Account Receivable 5. Sales Start creating a positive customer experience with a proactive solution. Download your copy of the eBook now!
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order-to-cash, customer experience, machine learning, order management, collections management
    
Esker
Published By: Esker     Published Date: Jan 08, 2019
The AR modules offered by ERP systems are good for many things. But it’s what they can’t do that often makes the difference between a top-performing AR department and one that’s just skating by. In this fun and insightful 18-page workbook, we explore how AR automation can not only make your processes run more efficiently, but translate into strategic business benefits like: • New opportunities due to an improved customer experience • Greater scalability thanks to fewer technological restraints • Happier, more productive staff thanks to fewer manual tasks
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Esker
Published By: Esker     Published Date: Jan 08, 2019
Ignoring the potential of AR analytics is a losing game. In order to boost your collection rate and maximize resources, departments should be analyzing a plethora of statistics — not just DSO. This playbook discusses the six metrics your AR department should be paying attention to and how they can separate themselves from competition and provide customers with an improved experience by: • Measuring Key Performance Indicators (KPIs) • Making process improvements based on analytics • Centralizing collection activities
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Esker
Published By: Esker     Published Date: Jan 08, 2019
Accounts receivable (AR) is simple in theory. Keep the bills going out and the money coming in. But controllers and finance directors know the deal: There’s a lot of “other stuff” that gets in the way. This 17-page white paper highlights how robotic process automation simplifies what really matters to the success of AR departments. Discover how it can unlock added value in your business thanks to: • Improved customer experience & staff satisfaction • Reduced DSO & improved employee productivity • Enhanced tracking & forecasting via customized KPIs
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Esker
Published By: Esker     Published Date: Jan 08, 2019
Customer service is, was and always will be a top priority for companies. But today’s digital age has given rise to a new kind of customer with far different expectations — making customer service more complex than ever. Here’s the good news: By aligning People, Process & Technology (PPT), you can not only meet these new expectations, but exceed them by providing a more personalized and proactive customer experience. In this ePaper, you’ll learn how order processing automation helps you: • Create a more engaged, empowered staff • Eliminate low-value tasks like data entry • Provide 100% visibility into every order processed
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Esker
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