customer relations management

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Published By: Informatica     Published Date: Apr 16, 2007
In Informatica's data migration podcast, Arvind Parthasarathi spoke with editorial director, James E. Powell.  He explores "the seven steps", what IT does wrong, what keeps IT from getting started and what one can do to improve the odds of data migration success.
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data migration, podcast, crm, customer relationship management, informatica
    
Informatica
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.
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self service, customer service, customer relationship management, crm, live support, online help, online support, cost control, self-service, call center, call center management, broadvision
    
Clearvale by BroadVision
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
This white paper considers the drivers behind the move to e-government, the need for relationship management and the complexity of e-government value chains. It also outlines a solution that government entities can deploy to address this top priority of information management and sharing.
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collaboration, egovernment, government, e-government, customer relationship management, constituent, constituents, citizens, citizen, information management, broadvision
    
Clearvale by BroadVision
Published By: Connectus     Published Date: Aug 21, 2009
Long ago dubbed the 'killer app', email marketing has now reached the height of its potential and is poised to assume its place as the medium of choice for maintaining customer relationships. In fact, despite the threat of spam, marketers are continuing to turn to email marketing initiatives - with impressive results. Email marketing continues to be the most affordable, efficient and personalized way to connect with clients and future prospects.
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crm, customer relationship management, customer relationship lifecycle, email marketing, customer loyalty, loyalty and retention, loyalty, retention, customer communication, ebusiness, e-business, connectus
    
Connectus
Published By: Data Guard Systems     Published Date: Aug 21, 2009
Customer Resource Management (CRM) and marketing are essential parts of today's cellular/wireless retail business. Given the ever-increasing competition for every consumer dollar, being able to develop effective and directed marketing programs can define the longevity of a cellular retailer's success.
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customer resource management, cell phone, telecom, telecommunications, cellular retailer, telecom marketing, crm, customer relationship management, customer loyalty, retention, data guard, data guard systems
    
Data Guard Systems
Published By: IBM     Published Date: Dec 12, 2006
The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.
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business process automation, data integration, data quality, information management, customer service, data management, enterprise software, contact management, marketing automation, crm, customer relationship management, ibm
    
IBM
Published By: IBM     Published Date: Jun 11, 2008
In a 2007 poll of nearly 200,000 consumers, IBM found that retailers who integrate customer-focused initiatives are more likely to turn regular consumers into brand advocates and outperform their competitors. Download the white paper and find out what key retailer attributes drive consumer advocacy.
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crm, customer relationship management, customer focus, customer-focused, shopper insight, shopping insight, ibm, mmdg
    
IBM
Published By: NetSuite     Published Date: Aug 21, 2009
This Yankee Group White Paper, compliments of NetSuite, shows how on-demand applications can significantly reduce cost vs. on-premise applications. See how to reduce the total cost of ownership (TCO) of deploying & integrating CRM & accounting/ERP applications.
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crm, accounting, cost control, tco, total cost of ownership, customer relationship management, erp, enterprise resource planning, enterprise software, analyst report, netsuite
    
NetSuite
Published By: NetSuite     Published Date: Nov 18, 2006
This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments.
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crm, customer relationship management, smb, small business networks, customer service, customer satisfaction, customer interaction service, netsuite
    
NetSuite
Published By: NetSuite     Published Date: Mar 09, 2007
This exclusive Yankee Group White Paper reveals and examines how mid-size businesses can now build a real-time enterprises and leverage real-time information. Learn how to reduce scattered information and silo databases that prevent your enterprise from achieving operational excellence.
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crm, netsuite, erp, real time enterprise, mid-size businesses, silo database, customer relationship management, enterprise resource planning, netsuite
    
NetSuite
Published By: PassGo     Published Date: Aug 21, 2009
Management of user ID accounts is expensive for business, frustrating for users, and open to abuse. A user account Helpdesk in a large organization typically deals with many thousands of Helpdesk calls each year, and the costs surrounding this are significant. Any operation that requires human intervention can become a bottleneck during especially busy periods.
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crm, customer relationship management, customer service, helpdesk, help desk, support, cost control, productivity, customer support, service management, customer, customer interaction service, passgo, pass go
    
PassGo
Published By: Salesboom     Published Date: Aug 21, 2009
Choosing an on-demand Customer Relationship Management (CRM) vendor can be a daunting task, especially for the price conscious consumer who lacks the budget for intensive research. This white paper will arm SMBs with the right questions to ask when evaluating on-demand or hosted CRM vendors.
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crm, customer relationship management, crm software, sales software, on demand, on-demand, on-demand crm, sales software, marketing software, software selection, vendor selection, hosted crm, salesboom
    
Salesboom
Published By: Salesboom     Published Date: Aug 21, 2009
The high price and complexity of traditional, installed-on-premise enterprise software has left SMBs unable to obtain true integrated Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) software. On-demand software-as-a-service is changing all that. This white paper discusses the benefits of the on-demand, or hosted CRM and ERP vs on premise CRM and ERP solution and the benefits to the SMB.
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crm, customer relationship management, smb, smbs, small business, enterprise resource planning, erp, resource management, saas, software as a service, application integration, sales software, salesboom
    
Salesboom
Published By: Soffront     Published Date: Aug 21, 2009
In the decade since customer relationship management (CRM) software first appeared on the market, implementation of the enterprise application suite that helps businesses find new customers, retain existing customers and otherwise increase revenues have gained a reputation as being risky ventures, subject to user rejection, cost overruns, and missed deadlines.
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crm, customer relationship mangement, crm software, crm application, crm app, customer retention, customer satisfaction, lead generation, cost control, crm implementation, crm deployment, soffront
    
Soffront
Published By: Soffront     Published Date: Aug 21, 2009
How marketing automation and CRM can help a mid-sized business consolidate data, improve customer information, streamline marketing efforts, and take full advantage of marketing campaigns.
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crm, smb, smbs, data consolidation, data quality, application integration, marketing, marketing roi, marketing efficiency, customer relationship management, marketing automation, soffront
    
Soffront
Published By: Customer Chemistry     Published Date: Nov 14, 2006
As part of the ongoing effort to differentiate products and services, best-in-breed organizations are now using a tool called Customer Lifetime Value (CLV). CLV is “a marketing metric that projects the value of a customer over the entire history of that customer's relationship with a company.”
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marketing, customer lifetime, customer research, customer intelligence, customer relationship management, crm, customer value, customer chemistry
    
Customer Chemistry
Published By: Online Insight     Published Date: Dec 12, 2006
This white paper describes Online Insight's vision for the next generation in sales and marketing, driven not by guesstimates about a customer based on ancient demographics and historical purchases, but by up-to-the second needs and preferences measured real-time in a first-hand "collaborative customer conversation."
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marketing, crm, customer relationship management, customer support, customer service, customer interaction, customer experience, csr, online insight
    
Online Insight
Published By: Campaigner     Published Date: Jan 08, 2007
This white paper is designed to educate you about the main obstacles that can prevent your email from reaching a recipient’s inbox; and the simple tactics that you can implement to avoid these obstacles.
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email deliverability, email marketing, email, email filtering, customer reach, customer relationship management, got corp, got corporation
    
Campaigner
Published By: Campaigner     Published Date: Jun 05, 2007
Targeted and personal, no medium today is as effective at empowering marketers with the ability to reach out and connect with their customers on a real 1-to-1 level more than Email Marketing. This insightful White Paper provides 5 simple but powerful email tactics that will keep your customers coming back for more. 
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email marketing, crm, customer relationship management, customer experience management, customer satisfaction, email, got, got corp, gotcorp, got corporation
    
Campaigner
Published By: Live Person     Published Date: Jan 22, 2007
In today’s world, it may seem like there is barely enough time to stay on top of running a business, let alone for perceived luxuries like personal interaction over every transaction. This white paper looks at the benefits of combining two popular online communication tools- email marketing and live chat - to boost customer loyalty and retention.
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email marketing, liveperson, live chat, chat, customer loyalty, live person, customer support, service management, collaboration, customer experience management, customer relationship management, crm, tech support
    
Live Person
Published By: Surado Solutions, Inc.     Published Date: Jan 29, 2007
The purpose of this whitepaper is to educate small business owners on what, why and how CRM can retain existing customers and help their business grow.
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enterprise applications, customer relationship management, customer service, crm, crm software, surado
    
Surado Solutions, Inc.
Published By: ZIGZAG Marketing, Inc.     Published Date: Feb 13, 2007
Asking your customers for input on future product direction can be a double- edged sword. If you're not asking the right questions, this process can create more headaches than it cures. Here are a few simple tips that should yield more useful customer feedback.
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customers, feedback, product development, product planning, zigzag, customer relationship management, customer satisfaction, product lifecycle management
    
ZIGZAG Marketing, Inc.
Published By: Infor     Published Date: Feb 27, 2007
Infor Discrete Manufacturing Essentials are built exclusively for discrete manufacturers, with specific functionality that addresses the industry's essential challenges. The result? For one typical Infor customer, a 50 percent reduction in data processing costs and fully automated management of more than 11,000 items and 200 suppliers.
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supply chain management, enterprise resource planning, erp, scm, enterprise performance management, supplier relationship, customer relationship management, infor
    
Infor
Published By: Infor     Published Date: Feb 27, 2007
Automotive manufacturers have become some of the most demanding customers in the world. The TRANS4M Customer Management Solution helps you manage your relationship and your communications with automotive customers to help you meet your customers' requirements for communications and process integration and ultimately improve your supplier rating and keep your customers happy and their production lines moving.
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productivity, supply chain management, scm, customer service, customer relationship management, customer satisfaction, enterprise resource planning, automotive, automotive industry, infor
    
Infor
Published By: Infor     Published Date: Feb 27, 2007
There are seven keys to becoming a world-class manufacturer that distill the broad concepts above into specific actions that can be addressed and accomplished in your company. Download this white paper to learn more.
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productivity, customer satisfaction, enterprise resource planning, business process management, supply chain management, bpm, scm, erp, crm, customer relationship management, manufacturing, infor
    
Infor
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