digital

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Published By: Microsoft     Published Date: Oct 12, 2017
Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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customer service, customer loyalty, digital trends, multiple channels, microsoft
    
Microsoft
Published By: IBM     Published Date: Apr 20, 2017
In today’s highly digital world, many users and employees are accessing information from multiple devices and from many locations. Enterprise mobile management tools are becoming a must have for most businesses in order to deliver an optimal user experience. The IBM MaaS360 suite allows for a robust app development platform where you can increase portability and interoperability to enable and support every mobile user in your organization. Download this e-book to see how you can create the best mobile environment for your users and employees. All of the Enterprise Mobile Management tools and services needed to deliver the optimal user experience to every user, wherever they are, whatever app they are using, and whenever they need resources, are well-integrated into the MaaS360 suite from IBM.
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enterprise management, mobile management, organization optimization, security management, malware protection, data protection, bug prevention, information management
    
IBM
Published By: IBM     Published Date: May 16, 2017
When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
IBM
Published By: IBM     Published Date: May 16, 2017
Technology has always enabled companies to reinvent how they engage with customers. But now we are seeing a profound shift – the convergence of physical and digital customer interactions – which is fundamentally changing how customers will interact and transact with brands and businesses everywhere. To better understand these dynamics, the IBV is conducting a Customer Experience (CX) study, published as a series, with multiple reports organized by topic.
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customer experience, digital perforamnce, it performance, digital experience, digital experience monitoring
    
IBM
Published By: IBM     Published Date: Jun 07, 2017
One of the biggest challenges for IT today, is that it is being asked to enable digital transformation and innovation within enterprises but is held back with aging, legacy infrastructure that does not scale and lacks the capabilities the business requires. Watch this video to hear IDC analyst Chandana Gopal’s viewpoint on why organizations need to create a modern B2B integration technology environment.
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b2b, idc, b2b integration, digital transformation
    
IBM
Published By: IBM     Published Date: Jul 31, 2017
Read this Magic Quadrant for EFSS report by Gartner to see how the EFSS vendors, including Box shown as a leader in the Magic Quadrant, are increasingly addressing digital workplace enablement to improve modern user productivity and cloud-based content collaboration for the creation of a digital workplace
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gartner magic quadrant, digital workplace, could-based content, collaboration
    
IBM
Published By: IBM     Published Date: Oct 26, 2017
Threats to your digital assets are everywhere. They’re constant. So you build defenses to keep them out. But like a carpenter framing a new addition to a house, you want to regularly step back from working on the details for a full view of your work. Do the enterprise security measures you’ve built do a complete job of protecting against intrusions? Or have you left any gaps that allow bad actors an easy way in? When you check all the possibilities, you might be surprised.
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data protection, sensitive data, data security, identity governance, digital assets
    
IBM
Published By: Cox Business     Published Date: Dec 19, 2016
It’s no secret that a potent combination of new digital technologies and rising constituent expectations is transforming government. The impact is being felt at all levels, from the largest state agencies and departments to the smallest municipalities.
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Cox Business
Published By: Lookout     Published Date: Aug 28, 2017
The world has changed. Yesterday everyone had a managed PC for work and all enterprise data was behind a firewall. Today, mobile devices are the control panel for our personal and professional lives. This change has contributed to the single largest technology-driven lifestyle change of the last 10 years. As productivity tools, mobile devices now access significantly more data than in years past. This has made mobile the new frontier for a wide spectrum of risk that includes cyber attacks, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. A secure digital business ecosystem demands technologies that enable organizations to continuously monitor for threats and provide enterprise-wide visibility into threat intelligence.
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data protection, mobile risks, productivity tools, cyber attacks, device vulnerabilities
    
Lookout
Published By: Progress     Published Date: Jan 06, 2017
Digitalization brings both new opportunities and confusion to even the most carefully planned selection processes for WCM. CIOs and IT leaders aiming to boost the effectiveness of their digital business strategy should use this document to help them select the most appropriate vendor and solution. Gartner Magic Quadrant reports are the standard of excellence for vendor evaluation, research and reporting. While many vendors are evaluated, only a select few meet the stringent criteria for inclusion. Continuing its long-standing tradition, Gartner has released the 2016 Magic Quadrant for Web Content Management (WCM). Progress is recognized as a “Challenger” in this year's report, based on a combination of completeness of vision and ability to execute. This is the third consecutive inclusion for the company's award-winning web content management and digital experience solutions. Web content management is an integral piece to any successful digital transformation strategy. In our minds t
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Progress
Published By: Progress     Published Date: Jan 09, 2017
Did you know? • 86% of organizations say they have 2 years to make inroads with digital transformation • 55% say they have a year or less, before they begin to suffer financially or from competitive threats • 59% are worried they may be too late To help you evaluate your organizational readiness for digital transformation, we put together a package to help you measure your current capabilities—from a technology and organizational perspective—as well as some information to help you plan ahead. The Digital Transformation Kit contains: • CMS Evaluation Guide: Learn about CMS capabilities that can enhance the customer experience • Digital Marketing Maturity Guide: Rate your usage of digital marketing technology • Data-Driven Marketing e-Book: Learn how to use the power of your data to drive growth
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Progress
Published By: Progress     Published Date: Mar 06, 2017
The Digital Marketing Maturity Guide helps organizations determine the level of sophistication within their digital marketing operations. Dimensional Research to conducted a global survey of 700 marketing professionals gauging the level of digital marketing maturity across various verticals and company sizes. Use these findings to benchmark your organization against other groups.
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Progress
Published By: Progress     Published Date: Mar 06, 2017
The Digital Ultimatum, is your first step towards building a future-proof organization that optimizes the customer experience and routinely achieves organizational excellence.
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Progress
Published By: Pure Storage     Published Date: Oct 09, 2017
Digital technology is so intrinsic to our personal lives that we barely think about the fitness trackers and smartphones that are as much a part of us as the clothing we wear. For organizations, the shift to digital is more disruptive and the stakes far higher. Digital transformation has been high on the executive agenda for a few years and, for many, harnessing data has become a significant force for value and revenue creation.
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workload, data management, digital transformation, cloud, organization optimization, pure storage
    
Pure Storage
Published By: Infor     Published Date: Jun 13, 2017
El retorno de la inversión de la digitalización se puede acelerar reduciendo costes o aumentando ingresos. Según se detalla en «El próximo gran paso en fabricación: construir un Ecosistema industrial digital», casi dos terceras partes de los fabricantes esperan que las tecnologías de fabricación digitales, les ayuden a reducir los gastos generales al menos en un 11%.
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Infor
Published By: Sitecore     Published Date: Jun 14, 2017
The Gartner Magic Quadrant for WCM assesses leading solutions and delivers valuable insights for those looking to optimize digital marketing platforms for a better customer experience. The 2015 report evaluates 19 vendors for their Ability to Execute as well as their Completeness of Vision. This year, Sitecore® leapt vertically to the top position for its Ability to Execute among the vendors evaluated and has been in the Leaders quadrant for six consecutive years. Learn more by downloading your copy of the 2015 Gartner Magic Quadrant for WCM now.
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profiling, flexible deployment, marketing systems, commerce, email marketing, testing, analytics, omnichannel experience marketing, personalization, cms, wcm
    
Sitecore
Published By: OnBase by Hyland     Published Date: Jun 26, 2017
Digital transformation is a concept on every IT and business leader’s mind, from improving back-office operations to creating better front-office experiences. Yet when it comes to adopting the latest information management technologies and digitally transforming operational processes, some organizations are further along than others. Download this report to find out how your organization stacks up.
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strategy, digital, transformation, onbase, hyland, information, management, cloud, governance, content, back-office, whitepaper, enterprise, transforming, business, industry
    
OnBase by Hyland
Published By: FICO     Published Date: Jun 14, 2017
The car industry’s fortunes play an important part in the stability of the broader economy. Consumers shopping for and financing a new or used vehicle have more choices than ever before. Empowered by digital delivery channels such as self-service and mobile, individuals are now able to rapidly choose and the vehicle and loan that best fits their needs.
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FICO
Published By: Oath     Published Date: Oct 31, 2017
Consumers are better than ever at differentiating between low-quality and premium content. For marketers, this means the placement of their ads is critically important. Brands can’t afford to risk appearing alongside questionable content, not with 75% of consumers holding brands accountable for their ad environments. When brands are shown adjacent to Oath’s trustworthy, premium content, they experience 5x greater favorability - a striking example of the power of positive associations and the importance of knowing your digital neighbors.
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digital advertising, online advertising, ad placement, quality content, quality video content, online news, online video, offensive content, fake news, online consumer habits, brand boycotts, user generated content, trustworthy sources, premium content, premium video content, native advertising, auto advertising, auto dealership advertising, auto digital advertising, auto marketing
    
Oath
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Jun 22, 2017
As the pressures of digital disruption force companies to either transform or die, companies in Asia’s BFSI sector are rushing to integrate cutting-edge technologies and roll-out innovative new services to their customers. Fortunately, thanks to rapidly advancing technologies, developments in the regulatory landscape and the initiative of leading BFSI organisations, we are seeing incredible examples of innovation within the sector on a monthly, if not weekly, basis. To celebrate this trend, we will showcase in this article a selection of the latest and greatest innovations offered by Asia’s leading BSFI organisations, which we believe represent the future of BFSI services not just in the region, but worldwide.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
Juniper APAC DWA Cloud Leads July 2017
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Jun 22, 2017
The digital financial services world has created an amplified set of challenges for the data center and network. Its role in enabling the success of the wider institution has become even more critical, but to deliver this it needs to provide a higher level of performance with increased agility, while maintaining high levels of efficiency and security. This is forcing institutions to transform their underlying IT capabilities, with the need to simplify the network, obtain more flexible connectivity, automate IT operations, and enable centralized control and administration being core strategies in this respect. As shown in Figure 8, this is driving a number of requirements for the future network. Key considerations for financial institutions in architecture design and vendor selection should be around moving toward a software-defined, intelligent, cloud-ready, and open network that enables the institution to meet its ICT imperatives and achieve these key ICT strategies.
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account security, data management, network protection, secure systems, application security, network performance, network diagnostics
    
Juniper APAC DWA Cloud Leads July 2017
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Jun 22, 2017
Hybrid cloud is your IT platform of the present. Juniper Unite Cloud helps you win the race to the hybrid cloud because it offers the flexibility of hybrid cloud and hybrid operations models while effectively confronting and addressing the overabundance of variables in hybrid IT technologies. Juniper’s product portfolio offers the ultimate flexibility, so that you can seamlessly integrate cloud stacks and unify policy in and across today’s and tomorrow’s private and public clouds. Contact your Juniper Networks representative to learn more about this hybrid cloud solution.
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cloud computing, cloud mobility, cloud security, esignature, digital signature, transaction security, financal security
    
Juniper APAC DWA Cloud Leads July 2017
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Aug 10, 2017
Facing the future requires enterprises to embark on a digital transformation, employing new technologies such as AI, big data, IoT, and the cloud. Enterprises need a long-term, trusted partner who will support them on their journey and understand their vision. Switch to Juniper Networks and align your enterprise with an innovation leader that places scalable solutions, high availability, productivity, security, and R&D at the forefront, all while keeping simplicity and savings in mind.
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security, switching, routing, operating system, secure network, sdsn, solutions
    
Juniper APAC DWA Cloud Leads July 2017
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Aug 10, 2017
A Scalable Data Center Network for the Data Tsunami Digital Transformation and other changes drive vast and innumerable new data flows through the business, and increase pressure on IT to continually, quickly, and efficiently address a broad array of new demands. IT needs a network that empowers the business but is too often hampered by it instead. Network management as most practice it now is too complex and inefficient. The solution is automation.
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digital transformation, virtual infrastructure, network, data, automation, security, nemertes
    
Juniper APAC DWA Cloud Leads July 2017
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Aug 10, 2017
This IDC white paper discusses Juniper's Network Lifecycle Automation Services, a suite of capabilities and services that provide customers the ability to accelerate their digital transformation in a smart, simple, cost-efficient, and more secure way.
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cloud, big data, iot, business decisions, software defined network, sdn, virtualization, converged, hyperconverged
    
Juniper APAC DWA Cloud Leads July 2017
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