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Published By: IBM Marketing Cloud     Published Date: Sep 26, 2016
Download this Benchmark Study and discover how you measure up across 25 open, click-through, list churn and mobile metrics.
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marketing metrics, marketing, mobile, mobile marketing, mobile metrics
    
IBM Marketing Cloud
Published By: IBM Marketing Cloud     Published Date: Nov 11, 2016
Con el exclusivo "Estudio de benchmark sobre métricas de email marketing" los datos de la industria - y mucho más - están a su alcance. Descubra cómo usted puede medir los resultados de open, click-through rate.
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marketing metrics, marketing, mobile, mobile marketing, mobile metrics
    
IBM Marketing Cloud
Published By: Sophos     Published Date: Mar 30, 2017
With an estimated 500,000 'Internet of Things' devices using default security credentials it's little wonder that the recent Mirai botnet's DDoS attack was able to cause such widespread disruption. But it isn't just the average home-user that's at risk. Organizations like yours are being targeted with bespoke malware in order to compromise your network and add your servers and devices to malicious botnets. This paper explains why these attacks are so successful, how a typical infection takes place and what security systems your organization should have in place to defend against botnet proliferation.
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web protection, email protection, web application firewall, intrusion protection, sandboxing, threat protection
    
Sophos
Published By: Sophos     Published Date: Mar 30, 2017
Many papers on the topic of advanced persistent threats (APTs) begin with ominous references to the changing threat landscape and stories of how highly sophisticated cyber attacks are becoming more prevalent. That can be misleading. The majority of attacks today still use many techniques that have been around for years—social engineering, phishing emails, backdoor exploits and drive-by downloads, to name the biggest ones. Such attacks are neither advanced nor particularly sophisticated when broken down into their individual components and often rely on the weakest link in any organization—the user. However, the way in which hackers use combinations of techniques and the persistent behavior of the attackers is something that does set APTs apart from other attempts to compromise security. This paper is designed to give you an overview of the common characteristics of APTs, how they typically work, and what kind of protection is available to help reduce the risk of an attack.
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network security, firewall, data security, antivirus protection, email protection, virtual security, web protection, wireless protection, it security
    
Sophos
Published By: Sophos     Published Date: Mar 30, 2017
Ransomware threats like Cryptowall, TeslaCrypt, and Locky are on the rise, targeting organizations of all sizes. This paper explains how these attacks work, and why a large number of new infections continue to surface despite existing protective measures. It also provides practical short- and long-term steps that organizations should take to protect against them.
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security solutions, ransomware, security technologies, protection technologies, malicious email, it security, server protection
    
Sophos
Published By: Concur ENT     Published Date: Nov 07, 2017
Concur’s Audit services provide a thorough, objective, third-party review without office politics or a strain on internal resources. Businesses have saved time and money by redirecting those resources into other valuable activities, while turning audits around efficiently and accurately. Visit concur.co.uk/expense-audit or call Features outlined in this report may differ between Standard 01628 645100 to learn more.
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auditing, configuration, reporting, data, email reminders, communication, concur
    
Concur ENT
Published By: Concur     Published Date: Aug 15, 2017
At Concur, we receive a lot of questions about the best way to audit expense claims. Often the approaches to audit vary greatly by industry and company culture. It doesn’t have to be confusing. In this report, we hope to provide a clear perspective that can help every business identify ways to improve their audit process.
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reporting, configuration, auditing, email reminders, data, communication, concur, maxus
    
Concur
Published By: Egress ABM Pilot     Published Date: Dec 07, 2017
This white paper is about the sinking feeling you get when you realise you’ve sent an email to the wrong person, attached the wrong file, or uploaded the wrong document to a file sharing site.
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Egress ABM Pilot
Published By: Avaya     Published Date: Dec 18, 2013
Your contact center is a hotbed of activity, constantly processing calls and emails, chats and social media posts, problems and solutions. As a result, it generates the kind of “big data” that other departments wish they had. But collecting that data is just the beginning. The next step is turning it into a plan of action.
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avaya, big data, contact center, social media
    
Avaya
Published By: ZScaler     Published Date: Nov 16, 2011
The agility, scalability, security and cost benefits of cloud security and security-as-a-service offerings are being realized for enterprises large and small. This whitepaper outlines seven key reasons why you should consider a cloud-delivered security solution.
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cloud security, botnet, phishing, advanced threats, policy compliance, dlp, saas, email gateway, web gateway, mobile security, ssl protection, web 2.0, bandwidth management, ips, mobile devices, saml
    
ZScaler
Published By: ZScaler     Published Date: Nov 18, 2011
Read this informative whitepaper to learn how, as a Blue Coat customer, you can reap the benefits of Zscaler's comprehensive cloud security solution. Learn how enterprises with legacy proxy appliances-such as Blue Coat ProxySG-will further enhance their security with our unmatched advanced threat protection.
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blue coat, proxy sg, url filtering, web 2.0, cloud security, proxy av, xss, vpn, email gateway, web gateway, mobile device, saas, gre tunnels, proxy chaining, active directory, dlp, cookie theft
    
ZScaler
Published By: ZScaler     Published Date: Nov 21, 2011
Leveraging a combined view of billions of daily web transactions-spanning millions of enterprise users across over 140 countries - Zscaler ThreatLabZ delivers the State of the Web Q3 2011 Report.
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blue coat, proxy sg, url filtering, web 2.0, cloud security, proxy av, xss, vpn, email gateway, web gateway, mobile device, saas, gre tunnels, proxy chaining, active directory, dlp, cookie theft
    
ZScaler
Published By: Genesys     Published Date: May 14, 2013
Today, the gap between a customer’s expecta-tions and the service they receive is huge. Customers are increasingly knowledgeable about the products they use, and demand value-added, personalized customer service in real-time, using voice, text-based media types like email and chat, and social media.
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genesys, customer service, social media, personalized customer service, text-based media, people management
    
Genesys
Published By: LivePerson     Published Date: May 17, 2016
At the end of last year, the US alone had 435 million smart mobile devices in use — that’s 35% higher than the total US population. Among smartphone users, 68% use messaging apps regularly. And 84% of smartphone engagement with apps is spent communicating via text, email, and social channels. What does this mean for brands? The current state of CX is broken. Brands focus too much on channel and transaction, ignoring the customer’s preferences, and, ultimately, negatively affecting their bottom line. But wherever there’s a disconnect, there’s also opportunity. In increasing numbers brands are turning to messaging platforms and apps to offer more efficient, convenient customer service.
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liveperson, idc, consumer relations, mobile, smartphones, mobile apps, brand engagement
    
LivePerson
Published By: Delphix     Published Date: May 28, 2015
Over the past several years data loss and data leaks have been a regular part of headline news. From high-profile hacks of retailers such as Target and Home Depot to inadvertent email data leaks from large multi-national banks to targeted leaks of sensitive government documents, it is becoming clear throughout the private and public sector that data security or the lack thereof is an existential threat to business operations. While there are many vendors focused on data encryption, data masking is actually the single most effective mechanism for an IT organization to dramatically reduce or even eliminate the risk of data loss.
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Delphix
Published By: ServiceNow     Published Date: Jul 09, 2015
ServiceNow surveyed nearly 1,000 managers in the US and the UK to understand the effectiveness of the tools and processes in their corporate environment. Results revealed nearly two days a week are spent on administrative tasks that are not core to their jobs. There’s an exponential impact on an organization’s top and bottom lines as employees have less time to do their jobs and it takes more people to complete the job. Learn about how your organization can overcome the obsessive use of email and spreadsheets to get real work done.
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ServiceNow
Published By: MobileIron     Published Date: Oct 29, 2018
For every mobile user, staying productive requires secure access to critical apps such as email, contacts, and calendar. These personal information management (PIM) apps are some of the most commonly used apps in the enterprise, so IT must ensure that users can seamlessly and securely access them on any device, including Android and iOS. The ultimate goal is to prevent data loss while preserving the native app experience users expect.
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MobileIron
Published By: Mimecast     Published Date: Mar 13, 2017
The European Union’s General Data Protection Regulation (GDPR) is triggering a change in how organizations need to protect personal data, including data contained in email and contact databases. Regardless of your organization’s physical location, you must be in GDPR compliance for EU resident personal data by May 2018—or face dire consequences. Download the White Paper, to learn: • Why compliance requires unprecedented levels of effort if you control or process personal data • What specific security, privacy, and protection measures you need to take to comply with GDPR • How a majority (58%) of mid-sized and large organizations have a poor understanding of the wide scope of the regulation and its associated penalties
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Mimecast
Published By: Mimecast     Published Date: Apr 13, 2018
On the 13th February 2017, the Privacy Amendment (Notifiable Data Breaches) Act was passed in the Australian Parliament, introducing a mandatory notification regime. This bill commences on the 23rd February 2018 and will require organisations to notify data subjects and regulators in the event of an “eligible” data breach. An “eligible data breach” will occur where: ? There is unauthorised access to, or unauthorised disclosure of, the information; and ? A reasonable person would conclude that the access or disclosure would be likely to result in serious harm to any of the individuals to whom the information relates The amended legislation provides greater clarity to Australian citizens about the privacy of their personal information and will affect Australian companies as well as international organisations with Australian operations. It also means that businesses must carefully think about the practical issues related to data breach responses and the disruptive consequences of any un
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Mimecast
Published By: Mimecast     Published Date: Apr 13, 2018
On the 13th February 2017, the Privacy Amendment (Notifiable Data Breaches) Act was passed in the Australian Parliament, introducing a mandatory notification regime. This bill commences on the 23rd February 2018 and will require organisations to notify data subjects and regulators in the event of an “eligible” data breach. Mimecast’s proven portfolio of cloud-based, security and cyber resilience services for email can be a vital component of any organisation’s Notifiable Data Breaches compliance strategy
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Mimecast
Published By: Mimecast     Published Date: May 31, 2018
Not all email security systems perform the same. Lots of false negatives get through. That’s what Mimecast found in its new email security risk assessment (ESRA), an inspection of email security systems to uncover the number, type and severity of threats getting into organizations. - TOTAL CAUGHT SPAM: 14,277,163 - TOTAL CAUGHT DANGEROUS FILE TYPES: 9,992 - TOTAL CAUGHT MALWARE ATTACHMENTS: 12,502 Download our report of ESRA tests to see the threats that Mimecast catches and other email security systems miss.
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Mimecast
Published By: Mimecast     Published Date: May 31, 2018
Protect Your Office 365 Investment - Choose The Right Third-Party Email Security Solution Why should you consider additional security protection around Microsoft Office 365TM email? And, what should you look for in a third-party solution? TechTarget has the answers in this brief, Remedying the Email Security Gaps in Microsoft Office 365. Learn about the key features and functions that you need to protect your investment, how to choose the right email security solution, and how one organization successfully navigated its way to highly satisfactory, reliable third-party solutions for enhancing Office 365 email security.
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Mimecast
Published By: BAE Systems     Published Date: Dec 29, 2015
Find an approach that stops dangerous email leaks, keeps things simple, and lets you go about your business with minimal disruption
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bae systems, applied intelligence, email, insider threat prevention, data breach, data loss, intellectual property, byod, cloud, credit union, email protection, hosted exchange, email security, messaging, cloud computing, dlp, encryption, data loss prevention, content filtering, email services
    
BAE Systems
Published By: Genesys     Published Date: Feb 21, 2018
In the ongoing evolution of the customer experience, organizations continue to rely on phone and email while introducing new customer engagement channels. With the channel mix rapidly changing, it has become more important than ever to accurately identify and proactively deploy the next-best channels for engaging customers today and tomorrow. Gartner Research has profiled 15 ways that organizations will engage customers over the next 20 years. This includes augmented reality, virtual reality and mixed reality immersive solutions which will be adopted by 20% of large enterprises by 2020. By learning which engagement channels will best meet your customers’ needs in the future and prioritizing those aligned with your business model, you can improve customer engagement and
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gartner, customer engagement, customer experience, gartner research
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
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digital customer service, contact center, digital channel, ebook
    
Genesys
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