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Published By: Cisco EMEA Tier 3 ABM     Published Date: May 15, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location—across time zones or simply across the conference table. And those workplaces are expanding faster than ever, powered by mobile and cloud usage that makes virtual meetings essential. With scalable and secure voice, video, and content sharing, real-time collaboration can happen anywhere. Staying connected can lead to improved productivity and faster decision-making, as well as better customer service. But only if the technology offers a seamless experience and is intuitive enough to drive user adoption. While the need for better meetings is universal, not all conferencing tools are the same. Choosing the wrong tool could actually decrease productivity by wasting valuable meeting time troubleshooting the technology, or by providing a negative experience that will deter users from embracing it. This is especially true in situations where poor meeting quality could impact
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Cisco EMEA Tier 3 ABM
Published By: Hewlett Packard Enterprise     Published Date: Apr 20, 2018
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible.
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Hewlett Packard Enterprise
Published By: Avanade DACH     Published Date: May 08, 2018
While there’s no hotter topic at the intersection of business and technology than AI, Avanade research shows that 88% of global business and IT decision-makers say they don’t know how to use AI, and 79% say that internal resistance limits their implementation of it. It doesn’t have to be this way. Human-centered AI, which focuses on augmenting the workforce to improve customer and employee experiences, can contribute directly to achieving business goals. This point of view discusses the ways your organization can take advantage of a human-centered AI approach, including redefining jobs and creating a digital ethics framework.
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Avanade  DACH
Published By: Avanade DACH     Published Date: May 08, 2018
In this six-step guide, we aim to help you solve your data challenges to prepare for advanced analytics, cognitive computing, machine learning and the resulting benefits of AI. We’ll show you how to get your data house in order, scale beyond the proof of concept stage, and develop an agile approach to data management. By continually repeating the steps in this guide, you’ll sharpen your data and shape it into a truly transformational business asset. You’ll be able to overcome some of the most common business problems, and work toward making positive changes: • Improve customer satisfaction • Reduce equipment outages • Increase marketing campaign ROI • Minimize fraud loss • Improve employee retention • Increase accuracy for financial forecasts
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Avanade  DACH
Published By: First Advantage     Published Date: May 01, 2018
Running a background check on a future resident is not only a smart idea, but can help protect our: reputation, residents & employees, and property. Background checks help you make faster, more confident rental decisions by giving you a more comprehensive view of your candidate.
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First Advantage
Published By: Concur ENT     Published Date: May 11, 2018
Business travel accounts for the majority of your employee expenses. Travel and expenses are intrinsically linked, so why not manage them together? When you combine travel and expense, some questions are easier to answer: • Where can I find a full picture of travel and expense spend? • Are expense claims aligned to my travel policy? • Can I reclaim some VAT? To connect travel and expense management, businesses usually look for software that can manage both processes from beginning to end. This is commonly referred to as an integrated solution. The results could be cost savings, faster delivery or improved employee adoption and satisfaction
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Concur ENT
Published By: MobileIron     Published Date: May 07, 2018
This 10-point checklist outlines best practices for designing a security architecture that protects cloud data at the endpoint. Enterprise computing architectures have changed fundamentally in the last ten years, as employees consume an ever-growing collection of business cloud services through mobile apps. The traditional security approach of network perimeter and locked-down endpoints is not suitable for this app-to-cloud model of modern work.
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cloud, best, practices, endpoint, security, data
    
MobileIron
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 21, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey. Download this paper to learn how to: • Transform single interactions into personalized customer journeys • Empower employees with the right set of tools, including a unified desktop • Quickly deploy new technologies, like blended artificial intelligence (AI), bots and virtual assistants to exceed your customers’ rapidly evolving expectations
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contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 22, 2018
Bots and automation collide with the power of human touch. Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
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artificial intelligence, customer experience, automation, genesys
    
Genesys
Published By: HireVue     Published Date: May 16, 2018
OVERVIEW Unilever is a global player in the fast-moving consumer goods (FMCG) sector, with nearly a third of the world’s population using its products every day. The company has more than 169,000 employees working around the world, and its leaders estimate that within three years, as many as 60 percent of those employees will be Millennials. Critical to Unilever’s ongoing success will be its ability to attract these recent college graduates. For its signature Future Leaders Programme, the company wanted its recruitment efforts to get ahead of the curve. The existing process was rooted in paper-based applications, phone interviews with recruiters, and manual assessment tests. It took four to six months to sift through 250,000 applications and ultimately hire 800 individuals. The company sought to radically transform this process using online gamification, digitally recorded interviews, and science-based assessment tests and data analysis. In this case study, we: • Explain the chal
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HireVue
Published By: Google Chrome Enterprise     Published Date: May 04, 2018
As enterprises contine to adopt web-based apps, users spend more time their web browser than ever before. With Chrome Browser, IT can set a variety of policies to help users be more productive across the web. From enabling security policies that protect users, to making to making it easy to access needed boomarks and extensions, IT can offer users a better browsing experience to support users as they get their job done.
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Google Chrome Enterprise
Published By: Google Chrome Enterprise     Published Date: May 04, 2018
"Chrome Browser provides secure, trusted access to data, apps, and cloud services, connecting employees on any device to a new generation of powerful tools for work. With proactive securitymeasures protecting them while they work, users get a consistent, customizable experience whenever and wherever they access it."
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Google Chrome Enterprise
Published By: Google Chrome Enterprise     Published Date: May 07, 2018
In the year 2016 alone, the world learned about security breaches that compromised nearly 2 billion records.1 Employee endpoints are increasingly targeted: Nearly two-thirds (64%) of external attacks last year targeted a corporate-owned, employee-owned, or mobile device.2 Data breaches cost companies time and money, weaken brand reputation, and jeopardize customer and employee trust.
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Google Chrome Enterprise
Published By: Bluewater Learning     Published Date: May 17, 2018
The right content, strategically positioned and delivered with the right strategy, will help your Cornerstone LMS — and your other content channels — drive employee engagement and fuel greater business results.
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Bluewater Learning
Published By: Workday     Published Date: Feb 27, 2018
Early in my career, I worked on the shop floor at Home Depot. As part of my management training, I rotated into an assistant store manager position, and the team I found myself leading was full of highly experienced master-tradespeople. I quickly realised that my lovely college degree was of zero use when customers wanted to know how to fix their leaky taps or install new light fixtures. No amount of friendliness could overcome the fact that I simply couldn’t answer those questions. Yet, our experienced associates were helping customers find exactly what they needed.
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executive, management, employee, training, customers, workday
    
Workday
Published By: Workday     Published Date: Feb 27, 2018
For nearly a century, Denmark-based ALK has worked to improve the lives of people who suffer from allergies. As the global leader in allergy immunotherapy, the innovative pharmaceutical company is unique in its commitment to research-driven products and solutions that not only address allergy symptoms but also provide long-lasting relief by targeting the root causes. As a result of organic growth, acquisitions, and mergers, ALK has grown to more than 2,300 employees in 20 different countries. Its HR leaders knew they had to find an innovative solution that addressed the changing needs of the company. Temporary bolt-on systems were not going to work. Enter Workday.
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workday, alk, innovation, company, organization, optimization
    
Workday
Published By: Workday     Published Date: Feb 27, 2018
HCM suites and their individual applications also provide reporting and data as needed by local and international regulations, and often include analytics and dashboard capabilities. Transactional employee and manager self-service have become embedded roles within these solutions, and the ability to support mobile access has also become a fundamental part of these offerings. With increasing frequency, we see the inclusion of tools and applications embedded within HCM technologies to infuse traditional processes with collaboration, and capitalize on approaches that leverage social channels in the workplace to enhance overall user engagement and productivity.
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cloud, hcm, suites, midmarket, enterprises, analytics, employee
    
Workday
Published By: Microsoft Azure     Published Date: Apr 05, 2018
Securing data and systems is a top priority for organizations. But meeting this challenge gets more difficult every day as attacks grow more sophisticated, employees use a wider array of devices and applications, and data flows into and out of your business in more ways
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Microsoft Azure
Published By: Workday UK     Published Date: Mar 08, 2018
Career management is at a crossroads. What employees and organisations want and need has shifted drastically in recent years, leading to big changes in how companies approach career development. What’s causing these seismic shifts? And how are today’s organisations responding? Read this report, full of research findings and real-world examples, to learn: •Why organisations are overhauling their strategies •The six shifts impacting career management •The challenges organisations face when modifying their approaches If you’re looking to better develop your workforce and adapt to changing employee expectations, this guide is for you.
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Workday UK
Published By: Workday UK     Published Date: Mar 15, 2018
As May 25th, 2018 approaches, many of the organisations that I speak to are choosing to modernise their HR systems to help with their compliance efforts. In particular, where organisations have a complicated mix of different HR systems and spreadsheets, with employee data spread across different databases managed by multiple security models, GDPR compliance will be more difficult. Contrast such a complicated mix of HR systems with Workday’s unified, single system approach to HR, with a single source of HR data and a single security model, and you can see why organisations are choosing to move to Workday as they work to both modernise their HR systems and move towards GDPR compliance. We hope you find this research an i
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Workday UK
Published By: Workday Nordics     Published Date: Mar 06, 2018
A pioneer in the treatment of cancer and brain disorders, Elekta develops tools and systems for radiation therapy. The rapidly growing multinational company is an innovation leader in its field – but when it came to its HR systems, the company needed a new approach. Elekta required an HR solution that could unify its more than 3,600 employees in 28 countries and provide a single source of data and a single set of global processes to manage its people. That’s why Elekta turned to Workday.
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Workday Nordics
Published By: Workday Nordics     Published Date: Mar 06, 2018
For nearly a century, Denmark-based ALK has worked to improve the lives of people who suffer from allergies. As the global leader in allergy immunotherapy, the innovative pharmaceutical company is unique in its commitment to research-driven products and solutions that not only address allergy symptoms but also provide long-lasting relief by targeting the root causes. As a result of organic growth, acquisitions, and mergers, ALK has grown to more than 2,300 employees in 20 different countries. Its HR leaders knew they had to find an innovative solution that addressed the changing needs of the company. Temporary bolt-on systems were not going to work. Enter Workday.
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Workday Nordics
Published By: Workday Nordics     Published Date: Apr 09, 2018
Career management is at a crossroads. What employees and organisations want and need has shifted drastically in recent years, leading to big changes in how companies approach career development. What’s causing these seismic shifts? And how are today’s organisations responding?
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Workday Nordics
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