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Published By: Genesys     Published Date: Nov 02, 2017
This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement.
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customer experience technology, mit technology review, technology solutions
    
Genesys
Published By: Epson     Published Date: May 14, 2018
Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer. The next step in this evolution is an omnichannel strategy, now being deployed by some retailers, which presents a consistent shopping experience across mobile, web, and in-store channels. Omnichannel also enables retailers to integrate back-end infrastructure technologies (e.g., servers, databases, etc.) and cloud-based services (e.g., loyalty programs, personalized recommendations, inventory management, etc.) to improve many aspects of store and enterprise operations. An omnichannel strategy relies on several core and supporting technologies. The key factors in evaluating any omnichannel-enabling solution includ
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Epson
Published By: Tableau     Published Date: Apr 13, 2018
In this whitepaper, discover the benefits of expanding your analytics toolkit. Combine Excelís data collection and management capabilities with Tableauís intuitive, analytical power to transform your raw data into actionable insights. Focus on the questions that take your data beyond the spreadsheet. Read more at about this partnership.
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Tableau
Published By: VMware     Published Date: Aug 16, 2019
Many IT departments are faced with the challenge of unifying endpoint management and Windows 10 desktops. Download this eBook to learn how your organization can excel with a modern approach to PC management by leveraging Windows 10 features to streamline the management of both PCs and mobile devices.
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VMware
Published By: Infosys BPM Ltd     Published Date: Feb 12, 2019
The role of FP&A professionals during the first two weeks of the month entails rushing for month closure, gathering data sets, reports, and scrutinizing, processing and analyzing data in Excel workbooks in discussion with the top management. Increasing revenues, optimizing costs, and aligning with the overall business strategy are a few familiar goals laid down for financial planning and analysis (FP&A) professionals. These goals trickle down from finance leaders who are under constant pressure to provide accurate and timely reporting and analysis to support effective decision making. Read on to know how can digitizing FP&A help the finance team to make more robust decisions and be a key part of the finance transformation.
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Infosys BPM Ltd
Published By: Procore     Published Date: May 13, 2019
A huge portion of the worldís economy is managed through Excel; from small businesses all the way up to Fortune 500 corporations. But even the most experienced user can make mistakes, and Excel was not designed to be forgiving of errors. Nearly 90% of all large spreadsheets contain serious errors, with a 1.79% chance of error per cell. Download this eBook to learn: ē The key concerns of Excel in construction ē Alternatives to the Excel software ē What to look for in these alternatives
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Procore
Published By: Procore     Published Date: Jun 25, 2019
Did you know that more than 1.2 billion people use Microsoft Office? Thatís one in 7 people. A huge portion of the worldís economy is managed through it: from small businesses all the way up to Fortune 500 corporations. Despite its popularity, Excel has its fair share of critics. What originated as rumblings among IT professionals and tech blogs, has quickly trickled into major business and technology publications. Some might think it harsh, but we want to show you the risks of using Excel in your business and help you understand how you can protect yourself, your company and your data from what Forbes refers to as Ďthe most dangerous software on the planetí.
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Procore
Published By: Sift     Published Date: Jul 12, 2019
"In todayís digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isnít additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now"
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Sift
Published By: Sift     Published Date: Oct 16, 2019
"In todayís digital landscape, balancing user experience with customer safety has never been more important -- or more difficult. By surveying 500 employees responsible for fighting fraud, Sift found that 77% prioritize delivering a frictionless experience, but nearly as many say fraud prevention blocks this goal. The answer isnít additional fraud prevention. Businesses must adopt a Digital Trust & Safety approach, strategically aligning risk and revenue decisions supported by sophisticated processes and technology. How can you optimize your business strategies for the challenges and opportunities of the digital world? Read This Guide To Find Out How to move beyond reactive fraud-fighting strategies and deliver excellent customer experiences without compromising safety The 4 qualities of a Digital Trust & Safety organization A step-by-step guide to help you evolve to Digital Trust & Safety Why the time for Digital Trust & Safety is now "
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Sift
Published By: Oracle HCM Cloud     Published Date: May 25, 2017
"Successful talent acquisition today puts candidates front and center. To accomplish the goals of recruiting and retaining top talent, providing excellent patient care, and consolidating healthcare with partners, payers need to think cost effectively. Updating talent acquisition tactics and technologies doesn't have to be expensive, though. Take note of how Best-in-Class companies recruit, hire, onboard, and retain employees. Learn more."
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Oracle HCM Cloud
Published By: Smarp     Published Date: Feb 22, 2019
What is social recruiting Letís face it, everybodyís on social media these days. Providing excellent targeting opportunities, social media channels are great channels for advertising jobs. Most of us are present on at least one social media channel, which makes them great places to search and find information about prospective candidates. Long story short, social recruiting is about leveraging social platforms in recruiting.
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social recruiting, recruitment marketing, employee brand, employee advocacy
    
Smarp
Published By: Computhink     Published Date: Nov 30, 2007
The Auburn-Washburn School District provides public education to approximately 5,300 Kindergarten through 12th graders in Topeka, KS. It consists of 128 square miles of rural and suburban areas. Descriptive terms like academically challenging, progressive, small classes, high-achievement, modern and excellent are all used to describe the district.
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frcp, search and retrieval, email management, email archiving, email archive, viewwise, computhink, school
    
Computhink
Published By: SRC,LLC     Published Date: Jun 01, 2009
To mine raw data and extract crucial insights, business decision‚Äźmakers need fast and comprehensive access to all the information stored across their enterprise, regardless of its format or location. Furthermore, that data must be organized, analyzed and visualized in ways that permit easy interpretation of market opportunities growth, shifts and trends and the business‚Äźprocess changes required to address them. Gaining a true perspective on an organization’s customer base, market area or potential expansion can be a challenging task, because companies use so many relational databases, data warehouse technologies, mapping systems and ad hoc data repositories to gather and house information for a wide variety of specialized purposes.
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src, enterprise, enterprise applications, convergence, compared, counted, combined, reorganized
    
SRC,LLC
Published By: Kaseya     Published Date: Mar 12, 2015
Turn management data into actionable business information that helps create operational efficiencies and demonstrate value.
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data management, business information, audits, inventory information, it policies, automation management systems, it assets, it solutions
    
Kaseya
Published By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide a five step ďroadmapĒ that organizations can use to transform their marketing organization into a Center of Customer Experience Excellence.
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clarabridge, optimizing customer experience, voice of the customer, customer engagement, data source, voc program, customer behaviors, operationalize voc
    
Clarabridge
Published By: XO Communications     Published Date: Apr 13, 2015
Hosted VoIP may appeal to companies that don't want to invest scarce resources in operating their own internal telephony system. However, given the primary role of voice communications for business, companies have to ensure that a provider's service wil meet day-to-day needs and provide excellent reliability. Download this complimentary eBook to discover the six questions that companies must ask and answer before they migrate to a hosted VoIP provider. It also provides insight into how to calculate the cost of a hosted service and whether potential customers will want to add collaboration capabilities to the voice service.
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XO Communications
Published By: Evident.io     Published Date: Sep 13, 2017
Letting security slip for even a moment can be detrimental to your enterprise. Unfortunately, fast-moving and changing cloud environments donít make things easier. To avoid making costly mistakes in the first place, everyone must do their part. With "The Six Essentials for DevOps Team Excellence," learn how DevOps teams can incorporate security and development and maintain agility.
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Evident.io
Published By: LeadGenius     Published Date: Dec 22, 2016
Sales Velocity is an excellent Marketing-Sales alignment metric, because it combines high-level KPIs from both departments. In this whiteboard video, Lena Shaw, Director of Marketing & Growth at LeadGenius, shows marketing and sales leaders how to use sales velocity.
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b2b sales, sales velocity, sales alignment, marketing sales alignment, marketing metrics, sales metrics, sales effectiveness, sales productivity
    
LeadGenius
Published By: InfoPro Learning     Published Date: Jul 06, 2017
What can your leaders learn from Uber? Accelerating changes in technology have created new business models and is changing what leadership looks like in the digital world. Leadership development must change as well.
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InfoPro Learning
Published By: Bizible     Published Date: Jun 09, 2017
Companies that excel at marketing performance management focus on the measurable outcome of marketing: revenue, deals, and retention. Learn more about developing the right MPM framework for your organization.
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marketing performance management, marketing performance, marketing measurement, marketing planning, marketing plan, marketing roi, marketing revenue, revenue marketing
    
Bizible
Published By: Interactive Intelligence     Published Date: Oct 10, 2012
Read how your business can gain that advantage by delivering the type of mobile experience users have come to expect, from Michael Finneran of dBrn Associates and Brad Herrington of Interactive Intelligence.
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mobile customer service, customer service, mobile experience, mobile apps
    
Interactive Intelligence
Published By: Trillium Software     Published Date: May 19, 2011
This report provides recommendations for improving the quality of operational data, which in turn contributes to an organization's drive toward operational excellence.
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trillium software, tdwi checklist report, philip russom, operational data quality, opdq, analytic data, the data warehousing institute, enterprise data quality
    
Trillium Software
Published By: Adobe     Published Date: Sep 23, 2019
Forrester names Adobe as a Leader in customer analytics, according to the Forrester Wave: Customer Analytics Solutions, Q2 2018 report. SUPPORTING CONCEPTS: ē Weíre a Leader. But we wonít stop there. Adobe Analytics provides a superior product, executive vision, and strategy. We understand the needs of todayís marketers and customer insights professions, while staying ahead of the curve on future analytics trends. ē Adobe Analytics fuels insight-driven customer experiences. Adobe has turned its mantra of ďMake Experience Your BusinessĒ inward, by developing a marketer-friendly solution that doesnít skimp on advanced analytical functionality. ē Adobe Analytics excels at real-time conversion of insights into action, superior usability, and AI-powered customer journey analytics. ē Adobe Analyticsí capabilities, such as Virtual Analyst, powered by Adobe Sensei, use artificial intelligence and machine learning to identify anomalies, contributing factors, and segment differences. What
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Adobe
Published By: Adobe     Published Date: Sep 23, 2019
An excellent CMS solution provides your business with the flexibility to grow into a broad experience delivery platform. It should enable your business to scale and add new capabilities as it grows, and easily integrate with other marketing technologies. Why should the target audience care? Customer expectations have increased. They now expect their in-store experiences to be continuous and consistent extensions of the online journey. And the online journey provides fast, dynamic, and interactive experiences. If your business is not well informed on what is needed from a content management solution, it may come up short on customer experience. A successful and growing business will choose a solution that helps them future-proof for emerging channels and effectively manage mature ones. Supporting Concepts: Navigate your business through the noise. Apply these questions and insights to your selection process and avoid the pitfalls of costly and rigid content management systems.
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Adobe
Published By: IBM     Published Date: Nov 17, 2009
his executive level brochure provides the strategy behind Information on Demand (IOD), the 5 entry points to IOD and includes a summary of the 2008, information market analyst Ovum's independent evaluation of IBM's Information On Demand initiative which declared IBM to be at the "vanguard of the unified information management revolution."
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information on demand, soa, enterprise data management, enterprise content management, ibm, performance management, information agenda, ovum
    
IBM
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