five9

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Published By: Five9     Published Date: Apr 29, 2013
Some argue that a single enterprise provisioning applications to their own operations from an owned and operated data center is cloud.
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five9, cloud, cloud computing, on-premises deployments, cloud application, cloud-based applications
    
Five9
Published By: Five9     Published Date: Apr 29, 2013
Far from being a reason to dismiss a cloud alternative,the increasing complexity of securing both company and customer data is a great reason to consider shifting applications to the cloud.
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five9, cloud, cloud computing, cloud security, cloud alternative, data, securities and exchange commission, customer data
    
Five9
Published By: Five9     Published Date: Apr 29, 2013
NJ 2-1-1 is a free phone number and online database that connects New Jersey residents quickly and effectively to community resources and emergency information. It is part of a growing national model that provides 190 million Americans in all 50 states.
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five9, cloud, cloud computing, cloud-based contact center, contact center software, hurricane sandy
    
Five9
Published By: Five9     Published Date: Apr 30, 2013
DirectBuy is a wholesale-direct seller of consumer products and services.
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five9, cloud computing, cloud-based contact center, directbuy
    
Five9
Published By: Five9     Published Date: Jul 25, 2013
Customers today are expanding their use of social networks as a means of communication, and self-service is emerging as a primary mode for resolving issues.
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cloud computing, communication, bluewolf, self-service, technology, cloud
    
Five9
Published By: Five9     Published Date: Aug 16, 2013
Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes. In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.
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cloud, roi, contact center, crm, solution, technology, premise-based
    
Five9
Published By: Conversica     Published Date: Nov 10, 2015
In “Best Practices for Sales Development: Turning Leads into Opportunities,” Conversica and Five9, a cloud contact center software firm, share real-world metrics, strategies and resources for businesses ready to evolve to the next stage.
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conversica, sales pipeline, sales opportunity, leads, lead nurturing, lead intelligence, nurturing
    
Conversica
Published By: Five9     Published Date: Jan 29, 2013
Get the contact center infrastructure that will do the very most for your organization, at the best price, by following this timely roadmap.
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contact center, call center, infrastructure, rfi, rfp, call center, contact center, cloud, saas, ivr, customer service. voip, cloud-based, agents
    
Five9
Published By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
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call center, contact center, cloud, saas, ivr, customer service. voip, cloud-based, agents
    
Five9
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