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Published By: TIBCO Software     Published Date: Sep 16, 2019
Endesa es una compañía de energía líder en España y Portugal con alrededor de 10,000 empleados, que provee servicios a más de 11 millones de clientes. La empresa tiene el compromiso de promover una cultura energética más sustentable y busca estar a la vanguardia en la transformación tecnológica de la industria energética. Para cumplir con este objetivo, Endesa se unió al Enel Group en 2009, una firma energética multinacional y el operador líder en los mercados globales de electricidad y gas, con un enfoque particular en los mercados europeos y latinoamericanos.
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TIBCO Software
Published By: Freshdesk     Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isn’t something that happens every day. But that is exactly what’s so scary about it? Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget. And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers. So how can you can you get your customer support to be ready for the zombie apocalypse? This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
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Freshdesk
Published By: Schneider Electric     Published Date: Feb 08, 2018
This paper contrasts the features of medium voltage fixed circuit breaker switchgear (FCBS) and existing withdrawable circuit breaker switgear (WCBS) designs. Modern FCBS design elements that are discussed include an internal disconnect for isolation and grounding of circuits and interlocked operation among disconnect, breaker, and grounding switch for improved safety. Furthermore, features such as lower maintenance, smaller footprint, and reduced life cycle costs that result from its simpler design will be explored. By comparing the traditional ANSI WCBS technology to that of the FCBS, this paper will demonstrate that the fixed design, which has gained widespread acceptance in global markets outside the United States, is a viable alternative to the withdrawable designs.
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fixed circuit breaker, withdrawable circuit breaker, medium voltage, switchgear, arc flash, air insulated switchgear, gas insulated switchgear, ansi
    
Schneider Electric
Published By: Schneider Electric     Published Date: Feb 26, 2018
This on demand webinar contrasts the features of medium voltage fixed circuit breaker switchgear (FCBS) and existing withdrawable circuit breaker switgear (WCBS) designs. Modern FCBS design elements that are discussed include an internal disconnect for isolation and grounding of circuits and interlocked operation among disconnect, breaker, and grounding switch for improved safety. Furthermore, features such as lower maintenance, smaller footprint, and reduced life cycle costs that result from its simpler design will be explored. By comparing the traditional ANSI WCBS technology to that of the FCBS, this paper will demonstrate that the fixed design, which has gained widespread acceptance in global markets outside the United States, is a viable alternative to the withdrawable designs.
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fixed circuit breaker, withdrawable circuit breaker, medium voltage, switchgear, arc flash, air insulated switchgear, gas insulated switchgear, ansi
    
Schneider Electric
Published By: Oracle     Published Date: Apr 06, 2016
Die gute Nachricht für Führungskräfte in der Gastronomie lautet, dass diese Ziele erreichbarer geworden sind – mithilfe von Cloud-Technologie. .
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cloud computing, cloud, cloud computing platform
    
Oracle
Published By: Pega     Published Date: May 25, 2016
Organizations are constantly turning to IT solutions to streamline their operations and processes and gain efficiencies. Business Process Management solutions is one area gaining traction inside enterprises as they look to making their workflow more effective and more capable to an ever changing business environment. According to Gartner, BPM-platform-based case management frameworks are configurable "apps" meant to help solution architects accelerate the delivery of unique and flexible case management solutions. Gartner evaluated 11 providers in this growing market segment including Pegasystems. Download this Gartner Magic Quadrant analysis for BPM platform-based case management frameworks and gain a better understanding of the solutions offered by each BPM vendor.
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions
    
Pega
Published By: Pega     Published Date: May 25, 2016
Adapting to changing market dynamics is not easy for any enterprise-class organization. To stay competitive, companies not only must adapt different go to market and customer service strategies but also embrace internal business process and workflow changes, which in many cases can be more difficult. Enter Intelligent Business Process Management Suites (iBPMS). According to Gartner, iBPMS compress the observation-to-action-to-outcome cycle, and help business transformation leaders, business process directors and solution architects establish a fluid capability to handle big change. Gartner evaluated 15 iBPMS vendors including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, enterprise management
    
Pega
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement
    
Pega
Published By: Pega     Published Date: May 25, 2016
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases. Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, case management
    
Pega
Published By: Pega     Published Date: May 25, 2016
Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader. Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forrester’s criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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best practices, customer service, forrester, wave report, technology
    
Pega
Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
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case management, forrester, dynamics, enterprise
    
Pega
Published By: Pega     Published Date: May 25, 2016
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to
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interaction management, business technology, enterprise, forrester, best practices, pegasystems
    
Pega
Published By: Pega     Published Date: May 25, 2016
CRM Provides The Cornerstone Of A Great Customer Experience
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best practices, competitive advantage, pegasystems, business practices
    
Pega
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
A medida que las empresas se someten a la transformación digital (DX), se están moviendo hacia nuevos modelos de negocios que reconocen los datos como un recurso estratégico clave para potenciar las aplicaciones e impulsar las decisiones de negocios. Para lograr esto, es necesario transformar los datos que las organizaciones recolectan y administran en un valioso recurso de capital denominado “capital de datos”. La infraestructura y las cargas de trabajo tradicionales de TI no están diseñadas para impulsar la creación del capital de datos. La escala de los datos que se deben capturar, almacenar, proteger y poner a disposición para su uso, además de las necesidades de las aplicaciones de última generación (NGA) que las organizaciones de TI desarrollan para impulsar la creación del capital de datos, va más allá de las funcionalidades de la infraestructura tradicional en las áreas de rendimiento, escalabilidad, disponibilidad, flexibilidad y capacidad de administración. Para cumplir con e
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
Unternehmen, die sich einer digitalen Transformation (DX) unterziehen, wechseln zu neuen Geschäftsmodellen, die Daten als wichtigen strategischen Vermögenswert für Anwendungen und Geschäftsentscheidungen erkennen. Hierfür müssen die von den Unternehmen gesammelten und verwalteten Daten in eine wertvolle Kapitalressource umgewandelt werden, die als „Datenkapital“ bezeichnet wird. Herkömmliche IT-Infrastrukturen und -Workloads sind nicht darauf ausgelegt, die Generierung von Datenkapital zu fördern. Die Menge an Daten, die erfasst, gespeichert, geschützt und zur Verwendung bereitgestellt werden müssen, sowie die Anforderungen der Next-Gen-Applications (NGAs), die IT-Abteilungen zur Förderung der Datenkapitalgenerierung entwickeln, gehen über die Möglichkeiten herkömmlicher Infrastrukturen in den Bereichen Leistung, Skalierbarkeit, Verfügbarkeit, Flexibilität und Verwaltbarkeit hinaus. Um diese strengeren Anforderungen zu erfüllen, führen die meisten Unternehmen während des DX-Prozesses e
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Aug 22, 2019
Hoy en día, las empresas necesitan una infraestructura de almacenamiento de archivos altamente escalable, segura e integrada a múltiples nubes. Dell EMC, un líder en este ámbito, acaba de presentar elsistemaoperativo Dell EMC Isilon OneFS 8.2 junto con Isilon H5600, un nuevo nodo de almacenamiento NAS deescalamientohorizontal híbrido más denso y más rápido. Con estas innovaciones recientes, Isilon permite quelasorganizacionesaceleren las nuevas cargas de trabajo, creen nuevas oportunidades y eficiencias, y avancen considerablemente en sus viajes hacia la modernización de la TI.
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Dell EMC Storage
Published By: Shell U.K. Limited     Published Date: Aug 08, 2019
We harness Shell gas-to-liquids (GTL) technology to create high-purity process oils that open exciting opportunities for your products and operations. Conventional process oils are derived from crude oil, whereas Shell Risella X and Shell Ondina X are made from pure synthesis gas. That frees them from the impurities and large molecular variations found in mineral oils. Using GTL process oils could enhance your processes and final products to give you a competitive advantage
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shell, risella, ondina, process oils, gas-to-liquids, gtl, purity, pure
    
Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 28, 2019
Effective lubrication is vital in the manufacturing industry, helping to reduce total cost of ownership (TCO) through lower maintenance costs and greater productivity. However, 6 in10 companies are unclear on how lubrication can influence unplanned down time or equipment availability. With this in mind, Shell Corena S3 RX is designed to offer companies a straightforward solution to the most pressing concerns experienced in manufacturing operations. Marking it the first gas-to-liquids compressor oil to enter the market, Shell Corena S3 RX offers: longer oil life; reduced oil carryover; and improved efficiency, driving your equipment to become more productive over the long-term and subsequently reducing TCO. Created in collaboration with OEMs and customers, Shell’s range of lubrication products are designed with manufacturers in mind and have resulted in at least £139 million savings to customers worldwide. Read the Shell Corena S3 RX brochure Read our General Manufacturing Total Co
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 29, 2019
Effective lubrication is vital in the manufacturing industry, helping to reduce total cost of ownership (TCO) through lower maintenance costs and greater productivity. However, 6 in10 companies are unclear on how lubrication can influence unplanned down time or equipment availability. With this in mind, Shell Corena S3 RX is designed to offer companies a straightforward solution to the most pressing concerns experienced in manufacturing operations. Marking it the first gas-to-liquids compressor oil to enter the market, Shell Corena S3 RX offers: longer oil life; reduced oil carryover; and improved efficiency, driving your equipment to become more productive over the long-term and subsequently reducing TCO. Created in collaboration with OEMs and customers, Shell’s range of lubrication products are designed with manufacturers in mind and have resulted in at least £139 million savings to customers worldwide. Read the Shell Corena S3 RX brochure Read our General Manufacturing Total Co
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 30, 2019
Una lubricación eficaz es vital en la industria manufacturera, puesto que ayuda a reducir el coste total de propiedad gracias a unos costes de mantenimiento más bajos y a un incremento de la productividad. Sin embargo, seis de cada diez empresas no tienen claro de qué forma puede la lubricación afectar el tiempo imprevisto de inactividad o la disponibilidad de la maquinaria. En consecuencia, Shell Corena S3 RX ha sido diseñado para ofrecer a la industria manufacturera una solución fácil y directa a las preocupaciones más acuciantes sobre los procesos de producción. Corena S3 RX, el primer aceite para compresores obtenido de gas a líquido, ofrece: un aumento de la vida útil del aceite, un menor arrastre de aceite y una mayor eficiencia que mejora la productividad de sus equipos a largo plazo, con la consiguiente reducción del coste total de propiedad. Creado en colaboración con los fabricantes de equipos originales y los clientes, la gama de productos lubricantes Shell ha sido diseñada
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Oct 30, 2019
Goede smering is essentieel voor productiebedrijven. Het zorgt voor lagere onderhoudskosten en hogere productiviteit, wat vervolgens de total cost of ownership (TCO) verlaagt. Zes van de tien bedrijven weten echter niet goed dat smering bijdraagt aan het voorkomen van onvoorziene uitval en daarmee de beschikbaarheid van machines verhoogd. Met dit in gedachten is Shell Corena S3 RX ontwikkeld. Het biedt bedrijven een eenvoudige oplossing voor de meest dringende aandachtspunten bij hun productieactiviteiten. Als eerste compressorolie op basis van Gas-To-Liquids-technologie (GTL) op de markt biedt Shell Corena S3 RX: langere levensduur van de olie, minder olie in de perslucht en hogere efficiëntie. Dit resulteert in meer productiviteit op de lange termijn en een lagere TCO. De smeerproducten van Shell worden gemaakt in nauwe samenwerking met OEM's en klanten. Bij de ontwikkeling ervan wordt specifiek rekening gehouden met de eisen en wensen van productiebedrijven, wat al voor minstens 1
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Shell U.K. Limited
Published By: Shell U.K. Limited     Published Date: Nov 07, 2019
Today’s modern mobile fluid power systems are designed to be increasingly compact, which means they require smaller hydraulic fluid reservoirs. The drawback to that is the susceptibility to aeration. Fluid aeration reduces the efficiency and responsiveness, and increases the noise of hydraulic systems. Collapsing air bubbles on the high-pressure side can also cause erosion, which can cause pump failure and unplanned downtime. Read how high performing GTL oils, like Shell Tellus S4 VE, allows for rapid air release, proving up to 8% efficiency and a recorded 50% perceived reduction in sound.
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Shell U.K. Limited
Published By: Shell - Greases     Published Date: Nov 05, 2019
L'adoption des meilleurs procédés de lubrification est essentielle pour assurer la longévité de vos équipements et obtenir les meilleurs résultats, quel que soit votre secteur d'activité. Le rendement reste un élément clé et le moindre gain d'efficacité peut avoir des répercussions majeures sur vos profits. C'est pourquoi Shell propose désormais ses graisses de haute performance en cartouches à visser Lube-Shuttle®. Avec Lube-Shuttle®, finis les soucis. Découvrez le plaisir d'un graissage propre, simple et rapide et changez facilement de cartouches à visser Lube-Shuttle® en un clin d'œil : dévissez le bouchon, insérez la cartouche dans le pistolet de graissage et vissez-la pour la sécuriser. Aucune étape de décompression nécessaire : poussez légèrement le piston suiveur et la graisse commencera à s'écouler. Grâce au design révolutionnaire du piston suiveur des cartouches Lube-Shuttle®, vous pourrez utiliser vos cartouches jusqu'à la dernière goutte de graisse et éviter tout gaspillage
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Shell - Greases
Published By: IFS     Published Date: Jun 25, 2014
Find out how ERP can help EPC contractors, equipment fabricators and service providers meet new demands from oil/gas companies.
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ifs, erp, oil contractors, gas contractors, soa, enterprise applications
    
IFS
Published By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is “Why?”. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega
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