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Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Zendesk     Published Date: May 31, 2018
Be always on with your customers; wherever they are. With Zendesk Chat, your customer agents can engage with customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build relationships with customers in the places they prefer.
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Zendesk
Published By: Intel Corp.     Published Date: May 15, 2018
Organizations today are undertaking tremendous digital transformations. They are adopting new technologies to identify new marketplace opportunities, enhance the customer experience, increase internal efficiencies and more. Meet end- user expectations and enterprise IT requirements using PCs equipped with next- generation Intel Core vPro processors.
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Intel Corp.
Published By: Amazon Web Services     Published Date: Apr 28, 2018
Les technologies d'intelligence artificielle telles que l'apprentissage machine et le Deep Learning permettent d'obtenir des informations et de la précision à deux marques majeures dans des secteurs très différents : la santé et les assurances. Des théories sur les futures incidences de l'intelligence artificielle (IA) sur les entreprises et la société vont florissantes. Mais la réalité du terrain aujourd'hui pour les entreprises et les dirigeants appliquant des technologies comme l'apprentissage machine et l'apprentissage profond à leurs enjeux majeurs est déjà très enthousiasmante. Les modèles de fonctionnement sont refondés en se basant sur les informations obtenues de puissantes capacités cognitives. De nouveaux produits et services améliorent l'expérience client, voire la condition humaine. D'une façon très concrète et significative, l'IA change le monde pour le meilleur.
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Amazon Web Services
Published By: Amazon Web Services     Published Date: Apr 28, 2018
AI-Technologien wie Machine Learning und Deep Learning liefern zwei großen Marken in zwei sehr unterschiedlichen Branchen – Gesundheit und Versicherungen – Insights und Genauigkeit. Theorien zu den zukünftigen Auswirkungen künstlicher Intelligenz (AI) auf die Geschäftswelt und die Gesellschaft sind allgegenwärtig. Aber die Realität, wie Unternehmen sie kennen, die Technologien wie Machine Learning und Deep Learning anwenden, ist schon aufregend genug. Geschäftsmodelle werden anhand der Insights umgestaltet, die durch die leistungsstarken kognitiven Funktionen generiert werden. Neue Produkte und Dienstleistungen verbessern das Benutzererlebnis – um nicht zu sagen die menschliche Existenz. Auf sehr reale und bedeutsame Weise verbessert AI die Welt.
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Amazon Web Services
Published By: Aberdeen     Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
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aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state, governmental, decisions, data management
    
Aberdeen
Published By: DigiCert     Published Date: Jun 19, 2018
The Internet of Things (IoT) has rapidly transformed the digital landscape and the world we live in. Intelligent devices and sensors connect smart cars, robotic manufacturing equipment, smart medical equipment, smart cities, industrial control systems, and much more in a way that improves lives and saves businesses billions of dollars. But along with its benefits, rapid IoT growth introduces a new dimension of security vulnerabilities that dramatically escalates the nature and seriousness of cybercrime risks. In addition to traditional confidentiality cyber risks, IoT threats include attacks that can: • Render smart appliances useless • Shut down city power grids • Threaten lives through hacked pacemakers and other medical devices. Such security flaws not only endanger lives, frustrate customers, and disrupt business operations, but they create significant cost and public relations damage for IoT developers and manufacturers.
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DigiCert
Published By: Oracle     Published Date: May 03, 2018
Cloud services are poised to boost US GDP by $2 trillion over the next decade, according to new research commissioned by Oracle—but not every firm will benefit. In Intelligent Finance: How CFOs Can Lead the Coming Productivity Boom, Dr. Michael Mandel, senior fellow at the Mack Institute for Innovation Management at the Wharton School, shares how finance leaders across industries can help their organizations benefit from the coming wave of US productivity using cloud services—and the emerging technologies and global best practices they deliver.
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finance, cfo, productivity, industry, oracle, delivery
    
Oracle
Published By: Oracle APAC     Published Date: May 24, 2018
Cloud has become a crucial foundation for digital transformation (DX) initiatives and is shaping the IT strategy of enterprises today. Companies are extending their IT infrastructure into the cloud for running business-critical applications, developing new applications, and delivering new cloud-based services. Applications are the lifeblood of modern enterprises. They are the foundation on which businesses maintain their existing revenue streams while examining ways to create new ones. A sound application strategy is a must for frms to be successful in expanding their competitive differentiation in the digital economy. Operating systems (OSs) provide a common foundational layer that enables IT to run current and new generations of applications in traditional IT environments, on its own private cloud, and in public clouds and utilize a variety of computing options such as bare metal, virtualization, and containerization. The increased reliance of IT on the cloud has accelerated the
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Oracle APAC
Published By: Avanade DACH     Published Date: May 08, 2018
While there’s no hotter topic at the intersection of business and technology than AI, Avanade research shows that 88% of global business and IT decision-makers say they don’t know how to use AI, and 79% say that internal resistance limits their implementation of it. It doesn’t have to be this way. Human-centered AI, which focuses on augmenting the workforce to improve customer and employee experiences, can contribute directly to achieving business goals. This point of view discusses the ways your organization can take advantage of a human-centered AI approach, including redefining jobs and creating a digital ethics framework.
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Avanade  DACH
Published By: Dell PC Lifecycle     Published Date: May 15, 2018
Windows Server 2016 is an important release in enabling IT to deliver on the promise of the third platform. It provides a path to a seamless, integrated cloud environment—incorporating public, private and hybrid models—with the software-defined data center as the hub. In migrating to this next-generation data center model, it is essential that IT leaders choose the right partner for the compute platform, as well as storage, networking and systems management
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Dell PC Lifecycle
Published By: Pindrop Security     Published Date: Apr 26, 2018
As fraudsters grow in sophistication and experience, they often aren’t acting alone. Syndicated crime rings are big business around the world. In the fraud economy, different fraudsters specialize in different aspects of the attack, from gathering data and creating profiles of targeted victims, to socially engineering call center agents, to creating tools like robotic dialers. These fraudsters might work alone, selling their skills on the black market. In other cases, fraudsters are running entire call centers overseas dedicated to executing attacks.
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Pindrop Security
Published By: IBM     Published Date: Jun 13, 2018
In the digital era, businesses in every industry are becoming technology companies. New business models such as “product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by integrating software-based services into their offerings) and new operational models, such as collaboration, social business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased solutions. So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by too many cloud solution providers—you need a cloud platform that is able to grow your business into the future, supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
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IBM
Published By: NetApp EMEA     Published Date: Feb 15, 2018
Der Eintritt von NetApp in den Hyperkonvergenzmarkt ist seit Langem überfällig, und die Lösung wird bei den wichtigsten Kunden des Unternehmens große Wellen schlagen. IDC ist der Meinung, dass die Entscheidung von NetApp für die Technologie von SolidFire als Grundlage der HCI beweist, dass es verstärkt auf die neue Generation von Speichertechnologien setzt, die den digitalen Wandel ermöglichen. Die Integration mit Data Fabric zeigt, dass NetApp fähig ist, seine Vision für die hybride Cloud und den Datenverkehr in all seine Lösungen einzubringen, damit Kunden ihre Pläne für eine hybride IT nahtlos vorantreiben können. Schließlich deuten die flexiblen Skalierungsmöglichkeiten darauf hin, dass NetApp nicht einfach in aller Eile ein „Me-too“ Produkt auf den Markt bringen, sondern vielmehr ernsthaft auf die kostenbezogenen Herausforderungen eingehen wollte, denen sich HCI-Kunden gegenübersehen.
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netapp, hcl, erste, hyperkonvergente, infrastrukturlosung
    
NetApp EMEA
Published By: HP Inc.     Published Date: Jun 15, 2018
Durante mucho tiempo, las estaciones de trabajo se veían principalmente como plataformas adecuadas solo para científicos e ingenieros que necesitaban ejecutar aplicaciones, como por ejemplo de CAD/CAM. Pero en los últimos años ha surgido una amplia gama de aplicaciones que involucran, por ejemplo, distintas formas de medios digitales. La mayoría de esas aplicaciones se han implementado en PC tradicionales, principalmente porque eran de fácil acceso. Pero a medida que las diferencias de precios entre las PC y las estaciones de trabajo se han ido reduciendo, se ha hecho evidente que muchas de estas aplicaciones de medios digitales tienen mucho en común con las aplicaciones de ciencia e ingeniería. En pocas palabras, las aplicaciones de medios digitales funcionan mucho mejor y más rápido en estaciones de trabajo basadas en la última generación de x86 y unidades de procesamiento gráfico (GPU) que funcionan con Windows que en cualquier otro equipo.
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HP Inc.
Published By: HP Inc.     Published Date: Jun 15, 2018
Durante mucho tiempo, las estacionesde trabajo se veían principalmente como plataformas adecuadas solo para científicos e ingenieros que necesitaban ejecutar aplicaciones, como por ejemplo de CAD/ CAM. Pero en los últimos años ha surgido una amplia gama de aplicaciones que involucran, por ejemplo, distintas formas de medios digitales. La mayoría de esas aplicaciones se han implementado en PC tradicionales, principalmente porque eran de fácil acceso. Pero a medida que las diferencias de precios entre las PC y las estaciones de trabajo se han ido reduciendo, se ha hecho evidente que muchas de estas aplicaciones de medios digitales tienen mucho en común con las aplicaciones de ciencia e ingeniería. En pocas palabras, las aplicaciones de medios digitales funcionan mucho mejor y más rápido en estaciones de trabajo basadas en la última generación de x86 y unidades de procesamiento gráfico (GPU) que funcionan con Windows que en cualquier otro equipo.
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HP Inc.
Published By: Schneider Electric     Published Date: May 04, 2018
The challenges facing industrial companies grow more daunting by the day. Globalization, energy markets that change in real time, variations in materials and prices, aging of the industrial workforce, inability to attract the next generation of Talent, and difficult regulatory pressures have all contributed to an extremely stressful industrial business environment. Fortunately, the right automation system can now offer cutting-edge packaging solutions for meeting at least three of these challenges.
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keywords, packaging, oem, smart machines, food & beverage, bottling, conveying, industrial automation, energy, robotics
    
Schneider Electric
Published By: Schneider Electric     Published Date: Jun 05, 2018
Power industries - including Nuclear, Fossil, Hydro, Wind and Geothermal - are susceptible to a variety of cyber threats which can wreak havoc on control systems. Management, engineering and IT must commit to a comprehensive approach that encompasses threat prevention, detection and elimination.
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smart control, power generation, power industry, empowered operators, optimized assets, future of automation, reliability, safety, cybersecurity, operational profitability, ecostruxure plant, process automation
    
Schneider Electric
Published By: Workday     Published Date: Mar 01, 2018
The role of the CFO continues to evolve in today’s dynamic, ever-changing business environment. This article highlights four business priorities that are greatly impacting the focus of CFOs.
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cfo, business priorities
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
Many government organizations run their core business and operational applications on systems a generation (or two) behind current technologies. This whitepaper from the Governing Institute explains how forward-thinking government agencies are leveraging the cloud to reduce costs and implement a modern, secure platform for delivering IT services.
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forward thinking, government agency, cloud, reduce costs, it services
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
Say goodbye to crippling up-front costs and maintenance demands when you move your government agency’s finance and HR applications to the cloud. This webinar provides practical advice and strategies on how to move administrative processes to the cloud to improve operational efficiency and future-proof your agency.
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practical advice, cloud, operational efficiancy
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
An updated IT department for your government agency is becoming more accessible thanks to outside-the-box thinking, partnerships, and strategies. By focusing on the nine priorities in this guide, you can keep your government agency on the cutting edge of technology. View case studies, exclusive CIO interviews, and key tips.
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updated it department, government agency, priorities
    
Workday
Published By: Workday     Published Date: Mar 13, 2018
In today’s evolving financial environment, your jurisdiction needs a flexible system built to adapt. The County of Placer chose to ensure that its constitutions receive timely, transparent services at all times with a cloud-based ERP system. Watch this webinar replay to learn about the benefits of the cloud for government agencies. Discover how you can get your jurisdiction into the cloud and prepared for the future.
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government agency, cloud, future, cloud based erp
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
Running your government agency on aging technology? It’s a costly risk you don’t need to take. Read this GovLoop guide to learn how updating your technology foundation to the cloud can help your agency improve productivity, efficiencies, and services.
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government, govloop. technology
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
Artificial intelligence (AI) and machine learning are redefining business analytics. But for HR, use cases can be much more complex. Learn five key steps to build a strong foundation for answering HCM questions today and position yourself to use AI in HR going forward.
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artificial intelligence, hcm, five steps
    
Workday
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