harvard business review

Results 1 - 25 of 33Sort Results By: Published Date | Title | Company Name
Published By: Sprinklr     Published Date: Sep 28, 2017
"The Harvard Business Review recently surveyed 600+ executives from the world's biggest companies to uncover their customer experience strategies. The survey reveals that customer experience is vital for business success, and establishes social media as the foundation for customer experience. "
Tags : 
customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care
    
Sprinklr
Published By: Anaplan     Published Date: Nov 27, 2017
"The pressure on sales to meet and exceed ever-increasing revenue targets is higher than ever before. At the heart of this challenge lies a complex analytical and modeling problem that involves data spread across many rigid–and usually disconnected–systems, teams, and geographies. Leading companies handle this problem by focusing first on creating a sales performance plan that is data-driven and tied to business objectives. The research report conducted by Harvard Business Review provides you with how today's sales executives: • Overcome technology weaknesses to uncover sophisticated analytics • Change ingrained, cultural tendances of sales organizations • Adopt dynamic practices to respond to change quicker"
Tags : 
    
Anaplan
Published By: SAP     Published Date: Mar 09, 2017
There’s strong evidence organizations are challenged by the opportunities presented by external information sources such as social media, government trend data, and sensor data from the Internet of Things (IoT). No longer content to use internal databases alone, they see big data resources augmented with external information resources as what they need in order to bring about meaningful change. According to a September 2015 global survey of 251 respondents conducted by Harvard Business Review Analytic Services, 78 percent of organizations agree or strongly agree that within two years the use of externally generated big data will be “transformational.” But there’s work to be done, since only 21 percent of respondents strongly agree that external data has already had a transformational effect on their firms.
Tags : 
    
SAP
Published By: Cisco EMEA Tier 3 ABM     Published Date: Nov 15, 2017
A new Harvard Business Review Analytic Services global study of more than 300 midsize to large enterprises finds that many executives believe current collaboration tools fall short on supporting the depth, pace, and style of teamwork now required to keep up with today’s most important business imperatives.
Tags : 
collaboration, collaboration tools, harvard business review, team work, teams
    
Cisco EMEA Tier 3 ABM
Published By: AON     Published Date: Dec 07, 2017
The pressure is mounting and employers are feeling the pinch. As U.S. health care costs continue their seemingly inexorable rise, businesses are looking for ways to wrest greater value from their health care spend. More and more, employers are looking for benefits strategies that help prevent chronic disease and, if it is present, encourage early, efficient treatment. The brass ring is getting employees to proactively manage their own health by adopting healthy behaviors, such as exercising and eating healthily. It’s better for the employees, it increases productivity, and it reduces health care expenditures. So how are organizations today looking to craft health and well-being plans that deliver real results for employers and employees alike? This white paper looks at three key areas where new and innovative approaches are changing the equation.
Tags : 
employer health, well – being planning, harvard business review, aon hewitt, health care plan, lifestyle changes
    
AON
Published By: Workday     Published Date: Oct 13, 2017
This new Harvard Business Review Analytic Services report sponsored by Workday explores companies’ strongest catalysts for change, as well as desired business outcomes. The study looks at how the C-suite is driving successful change within the midmarket and integrating systems to improve planning and collaboration.
Tags : 
    
Workday
Published By: ServiceNow     Published Date: Feb 24, 2017
Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue.
Tags : 
    
ServiceNow
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
While the cloud can be a disruptive force, this global survey, conducted by Harvard Business Review and sponsored by Oracle, shows it is no longer a divisive one. The cloud is emerging as a unifying force that’s forging tighter collaboration between business and IT managers to drive innovation. The survey debunks three myths around implementing a public and/or private cloud strategy, including whether corporate systems need public cloud app data and how aligned IT and business are when it comes to the cloud.
Tags : 
    
Oracle PaaS/IaaS/Hardware
Published By: SumTotal Systems     Published Date: Oct 10, 2013
Workforce analytics has become an essential business tool for leading companies that view workforce performance as the key to improving company results, according to a new global survey of business leaders by Harvard Business Review Analytics Services. Workforce analytics is a set of integrated capabilities (technologies, metrics, data, and processes) to measure and improve workforce performance. The goal is simple: put the right people with the right skills in the right work, provide them with the necessary training and development opportunities, and engage and empower them to perform at their highest possible level.
Tags : 
sumtotal, harvard business review, workforce, workforce analytics, analytics, company performance, workforce management, workforce data, workforce analysis, human resources, hr technology
    
SumTotal Systems
Published By: Workday     Published Date: May 24, 2017
Explore the strategies companies are pursuing to manage change in this Workday-sponsored Harvard Business Review Analytic Services report. See how organizations use a single cloud-based system for finance and HR to create data-led decision-making, support C-suite collaboration, and develop planning methods with better insight, accuracy, and speed.
Tags : 
workday, harvard business, cloud, c-suite collaboration
    
Workday
Published By: Anaplan     Published Date: Apr 06, 2016
A Harvard Business Review Analytics Services White Paper Finance is constantly tested to keep pace in today’s business environment. To keep up, planning needs to become a continuous process that spans departmental boundaries and enables managers to collectively realign resources to respond to market changes. Organizations must streamline disparate sales and operational planning with traditional financial planning and analysis by using technology to connect people, data, and processes across the organization. Download this white paper to discover the three steps to moving towards finance-led integrated business planning recommended by the Harvard Business Review.
Tags : 
analytics, planning, cfo, operations, business practices, revenue, growth, enterprise business, finance trends, business analytics, business process, harvard business review, hbr, financial planning, corporate finance, fp&a, budgeting, integrated business planning, ibp, finance
    
Anaplan
Published By: Harvard Business School     Published Date: Mar 05, 2015
Why are more and more smart companies going VC to find their next breakthroughs? A corporate venture-capital fund for investing in outside startups can help a company see, understand, and respond rapidly to changes in the business landscape. In this Harvard Business Review article, HBS Professor Josh Lerner, faculty chair of the HBS Executive Education program Private Equity and Venture Capital, shares six ways to create a venture fund that’s as savvy and nimble as the best private VCs.
Tags : 
private equity, venture capital, investment expertise, vcs, corporate venturing, competitive threats, breakthroughs, corporate r&d, venture fund, corporate venture capital fund, startups, competitive compensation, knowledge transfer, fund goals, parent company
    
Harvard Business School
Published By: Citrix     Published Date: Jun 03, 2015
This Harvard Business Review paper explores these universal principles of effective influence and provides examples of how they can be employed in ethical and sustainable ways to improve your powers of persuasion.
Tags : 
communication, good communication, relationships, influencing outcomes, negotiate, powers of persuasion
    
Citrix
Published By: Cisco Wireless     Published Date: Apr 14, 2017
Teamwork: In today’s workplace, it’s the new normal. Organizations of nearly all sizes and industries find that activating high-performance teams can deliver dramatic results. These teams, unlike those of the recent past, prominently include people from outside the organization, such as contractors, suppliers, and consultants as well as colleagues in disparate locations. Read this Harvard Business Review study to learn how your organization can respond to todays collaboration challenges: Integrating workers who might be telecommuting or working flexible hours. Reacting to new business drivers such as speed to market, mobility, and globalization. Present collaboration tools that fall short on supporting the depth, pace, and style of teamwork now required to remain competitive.
Tags : 
    
Cisco Wireless
Published By: Adaptive Planning     Published Date: Sep 16, 2013
Learn how to take meaningful action in the present by effectively following six successful rules for effective forecasting.
Tags : 
forecasting resource demands, activity based budgeting, productivity, technology, customer relationship
    
Adaptive Planning
Published By: LogMeIn     Published Date: Apr 24, 2014
This Harvard Business Review provides valuable insights into the truth about the customer service experience.
Tags : 
customer experience, customer journey, rescue, harvard, customer interaction
    
LogMeIn
Published By: LogMeIn     Published Date: Oct 10, 2014
This Harvard Business Review delves into a companies scarcest resource, time, and how this goes largely unmanaged.
Tags : 
time management, resource management, time management software
    
LogMeIn
Published By: Oracle     Published Date: Apr 05, 2016
While the cloud can be a disruptive force, this global survey, conducted by Harvard Business Review and sponsored by Oracle, shows it is no longer a divisive one. The cloud is emerging as a unifying force that’s forging tighter collaboration between business and IT managers to drive innovation. The survey debunks three myths around implementing a public and/or private cloud strategy, including whether corporate systems need public cloud app data and how aligned IT and business are when it comes to the cloud.
Tags : 
cloud services, cloud management, best practices, information technology, business strategy
    
Oracle
Published By: Achievers     Published Date: Dec 03, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
Tags : 
employee engagement, business results, performance management, employee metrics
    
Achievers
Published By: Marketo     Published Date: Aug 10, 2017
So why is a MarTech stack so critical to success? At its base, a strategic MarTech stack is how you can efficiently and effectively stay connected to your buyers. And that is critical when you consider that businesses are competing on customer experience. In fact, a Harvard Business Review study, “Designing a Marketing Organization for the Digital Age,” described marketing technology as essential to creating agile and fluid structures and driving customer engagement. Teams that use marketing technology understand that by doing so, they can gain better insights into the unique relationships and connections with their customers and prospects.
Tags : 
martech, marketing technology, customer engagement, customer experience
    
Marketo
Published By: IBM Software     Published Date: Nov 04, 2010
Read this article from the Harvard Business Review to learn how to find the best opportunities to apply analytics in your organization and more!
Tags : 
ibm cognos, business analytics, roi
    
IBM Software
Published By: IBM Software     Published Date: Nov 04, 2010
Read this Harvard Business Review article to learn how smart organizations are improving decision-making by identifying and prioritizing decisions; examining factors involved in each decision; designing roles, processes, systems and behaviors to improve decisions; and institutionalizing the new approach through training, refined data analysis, and outcome assessment.
Tags : 
ibm cognos, harvard business review, data analysis, decision management
    
IBM Software
Published By: IBM     Published Date: Mar 28, 2016
Five years ago in a Harvard Business Review article on how companies leveraged HR analytics for competitive advantage, my co-authors and I found only a small handful of companies to interview. Today, life is very different. Interest in analytics and storytelling through data in HR is booming. But, HR as a whole is still learning how to set up an effective analytics function. That is why I welcome this report. The first 100 days of any effort is critical to success. Analytics is no different. Lead authors of this report and the people they have interviewed have sat in analytics roles in HR. They’ve learned a lot about what works and what doesn’t. Here’s an opportunity to learn from those who have already undertaken this particular journey. They know that to succeed in analytics one needs to: • Focus on business priorities • Leverage your analytics through storytelling • Use analytics to help inform decision making, not as a substitute • Understand that perfect data isn’t required for a
Tags : 
ibm, workforce analytics, ibm smarter workforce institute
    
IBM
Published By: SAS     Published Date: Sep 13, 2013
Visualizing Data: A Harvard Business Review Insight Center Report
Tags : 
sas, visualizing data, harvard business review, visualization, insight center report
    
SAS
Published By: Zuberance     Published Date: Oct 11, 2010
Marketers are spending money in all the wrong places. A recent Harvard Business Review article highlights the need for marketers to shift their focus from paid media spend to driving Advocacy in order to align with the changing nature of consumer engagement and purchase decisions.
Tags : 
zuberance, roi, paid media, rich media, advocacy, wom, impressions, sales value
    
Zuberance
Previous   1 2    Next    
Search      

Add Research

Get your company's research in the hands of targeted business professionals.


Featured FREE Resource: