it service management

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Published By: Sage EMEA     Published Date: Jan 29, 2019
SagecommissionedForresterConsultingtoconducta TotalEconomicImpact™(TEI)studytoexaminethe potentialreturnoninvestment(ROI)organizationsmay realizebydeployingits Enterprise Management solutionas part of Sage Business Cloud.Thepurpose ofthisstudyistoprovidereaders withaframework to evaluatethepotentialfinancialimpactof Enterprise Managementwithintheir organizations. Tobetter understandthebenefits,costs,andrisks associatedwithaninvestmentinEnterprise Management,Forrester conducted in-depth interviews withtwoEnterprise Managementcustomers. For a brief description of each customer, see the Analysis section. According toSage,Enterprise Managementis an integratedand globalenterprise business management solution for purchasing, manufacturing, inventory, sales, customer service,and financial management. Formoredetails ontheEnterprise Management solution,seeAppendix A. For this TEI study, Forrester has created a compositeOrganizationto illustrate the quantifiable benefits and costs of investing i
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Sage EMEA
Published By: HERE Technologies     Published Date: Feb 12, 2019
By making use of the right technology, transportation and logistics (T&L) companies can reinvent their industry with superior customer service, increased revenues, and reduced costs. This whitepaper looks at the obstacles facing the T&L industry and examines how fleet planning and trip analysis software businesses can help by enabling faster and smarter data-driven decision-making. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE can help T&L companies improve fleet management.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 13, 2019
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover what’s making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now
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location data, transport & logistics, location services
    
HERE Technologies
Published By: TIBCO Software APAC     Published Date: Feb 14, 2019
Digital business initiatives have expanded in scope and complexity as companies have increased the rate of digital innovation to capture new market opportunities. As applications built using fine-grained microservices and functions become pervasive, many companies are seeing the need to go beyond traditional API management to execute new architectural patterns and use cases. APIs are evolving both in the way they are structured and in how they are used, to not only securely expose data to partners, but to create ecosystems of internal and/or third-party developers. In this datasheet, learn how you can use TIBCO Cloud™ Mashery® to: Create an internal and external developer ecosystem Secure your data and scale distribution Optimize and manage microservices Expand your partner network Run analytics on your API performance
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TIBCO Software APAC
Published By: Time Clock Plus     Published Date: Feb 07, 2019
While the legal requirements to provide employees with paid or unpaid leave for family and medical issues become more complex, the leave-management tools and services available to employers continue to expand. Employers with the budget to do so are outsourcing—often to a single vendor—leave-management tasks for the federal Family and Medical Leave Act (FMLA) and Americans with Disabilities Act (ADA), and state and local leave ordinances, according to recently released findings from a survey of 1,203 employers conducted in 2017. Employers with the resources to manage leave internally are increasingly using technology to assist them.
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Time Clock Plus
Published By: TIBCO Software     Published Date: Feb 26, 2019
Every financial services firm understands the importance of data. More is better. Sooner is better. Accessing it, understanding it, and taking advantage of it before the competition is better. In the mid-2000s, Financial Services was the first industry to strongly adopt data virtualization as a disruptive, new technology for accessing and integrating more data, faster and more easily than ever before. Buy and sell side groups at the largest institutions led the charge, followed soon after by risk management and compliance units. The leading mutual fund providers, along with hedge funds, led the next wave of adoption. In recent years, commercial banks and insurers have accelerated their use of data virtualization. And today, analyst firms such as Gartner, Inc. and Forrester project continued data virtualization adoption for both first-time use at new firms and expanded deployments at existing sites. This whitepaper provides 10 examples of TIBCO Data Virtualization enabled applications f
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TIBCO Software
Published By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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Gameffective
Published By: Cherwell Software     Published Date: Jan 28, 2019
In 2017, Arriva’s UK operations underwent a major IT transformation project to centralize its IT department and 13-strong service desk team. Arriva launched an RFP to find a single solution that could replace its disparate tools and fully unite the separate IT services departments. Three vendors were involved in the tender, but Alan found that Cherwell immediately stood out as the right choice and chose its IT Service Management solution.
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Cherwell Software
Published By: ASG Software Solutions     Published Date: Aug 20, 2008
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Apr 30, 2008
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Nov 03, 2008
The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM).
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Aug 08, 2008
Business runs on content and that content must be managed holistically, across the entire business. However, managing content is, in itself, not enough to drive business. Enterprises must incorporate ECM with other IT management systems to provide complete Business Service Management (BSM).
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jul 27, 2009
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Jun 09, 2009
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Feb 18, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, bsm, metacmdb, asg ddm, cab, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm, itil, asg, ddm, cms, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm
    
ASG Software Solutions
Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure, service management
    
ASG Software Solutions
Published By: Entrust Datacard     Published Date: Aug 10, 2016
Consolidate SSL providers and processes, without interruption, using Entrust SSL management and monitoring services This whitepaper provides a blueprint for migrating to Entrust SSL certificates and related services. It’s based on experiences that help many customers, in a wide variety of environments, bring their SSL certificate management under centralized administration.
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Entrust Datacard
Published By: Cherwell Software     Published Date: Feb 24, 2017
Are you ready to transform your service desk and unleash the power of effective and affordable IT service management? Schedule your demo of Cherwell Service Management® today.
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Cherwell Software
Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Traditional PC lifecycle management is an inefficient and expensive process that will cost your business both time and money. Dell EMC’s PC as a Service (PCaaS) will transform your company’s approach to IT infrastructure. The cost of PC lifecycle management can be reduced by up to 25% by using PCaaS. Learn more about Dell solutions powered by Intel®. Intel Inside®. Powerful Productivity Outside.
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productivity, migration, security, support, hardware, software, devices, dell
    
Dell PC Lifecycle
Published By: Dell PC Lifecycle     Published Date: Feb 13, 2018
Traditional PC lifecycle management is an inefficient and expensive process that will cost your business both time and money. Dell EMC’s PC as a Service (PCaaS) will transform your company’s approach to IT infrastructure. The cost of PC lifecycle management can be reduced by up to 25% by using PCaaS. Learn more about Dell solutions powered by Intel®.
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productivity, migration, security, support, hardware, software, devices, dell
    
Dell PC Lifecycle
Published By: HPE Intel     Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
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HPE Intel
Published By: HPE Intel     Published Date: Mar 15, 2016
Accelerate your journey to an all-flash data center with Hewlett Packard Enterprise Storage Consulting solutions. Slash costs and double performance with HPE 3PAR StoreServ All-flash arrays. Now you no longer need to choose which apps to take to flash; take them all and you won’t regret it. We deliver maximum performance, highest availability, Tier-1 data services, ease of management, and robust data protection at the lowest total cost of ownership (TCO) on the market when you engage with HPE Storage Consulting to provide an end-to-end all-flash solution.
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HPE Intel
Published By: Coupa     Published Date: Dec 14, 2018
Financial services firms are turning to Business Spend Management (BSM) as a Strategic Solution Beset by competitors and burdened by ever-shifting regulatory requirements, financial services firms are turning to cloud-based technology to gain better control over—and visibility into—spending. In the process, they are becoming fiercer competitors. Download this ebook for insights into how you can improve your organization's financial health and how: A cloud complete-BSM solution can track and measure all purchasing activities, identifying patterns that provide opportunities for negotiating discounts, and better managing risk To increase savings across source-to-contract, procure-to-pay, travel & expense management, as well as risk and supplier management Modern technology enables the finance function to take cost-management to a deeper level—without investing in IT infrastructure
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Coupa
Published By: Hewlett Packard Enterprise     Published Date: Oct 24, 2017
As the use of cloud solutions in government increases, both business and IT leaders are recognizing that the safety and success of their business depend on finding ways to take full advantage of cloud innovation while ensuring consistent service levels, data management and privacy, and user experiences. Hybrid IT management includes aligning the organization around service levels, cost control, security, and IT-enabled innovation.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Hewlett Packard Enterprise
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