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Published By: IFS     Published Date: Jan 18, 2019
To ensure loyalty and win new customers, leading brands are focusing on the quality of their customer care to stay ahead. This eBook will explain how you can: -Upgrade your support centers to deliver omni-channel customer care. -Introduce self-service and AI without sacrificing the human touch. -Deploy technology to empower support agents to go beyond transactional service and deliver personalized, proactive service. This eBook looks at the barriers which prevent companies delivering omni-channel service and then examines the process and technology changes required to overcome them.
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IFS
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
The bar for success is rising in higher education.  University leaders and IT administrators are aware of the compelling benefits of digital transformation overall—and artificial intelligence (AI) in particular. AI can amplify human capabilities by using machine learning, or deep learning, to convert the fast-growing and plentiful sources of data about all aspects of a university into actionable insights that drive better decisions. But when planning a transformational strategy, these leaders must prioritize operational continuity. It’s critical to protect the everyday activities of learning, research, and administration that rely on the IT infrastructure to consistently deliver data to its applications.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
"IT needs to reach beyond the traditional data center and the public cloud to form and manage a hybrid connected system stretching from the edge to the cloud, wherever the cloud may be. We believe this is leading to a new period of disruption and development that will require organizations to rethink and modernize their infrastructure more comprehensively than they have in the past. Hybrid cloud and hybrid cloud management will be the key pillars of this next wave of digital transformation – which is on its way much sooner than many have so far predicted. They have an important role to play as part of a deliberate and proactive cloud strategy, and are essential if the full benefits of moving over to a cloud model are to be fully realized."
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
With the maturing of the all-flash array (AFA) market, the established market leaders in this space are turning their attention to other ways to differentiate themselves from their competition besides just product functionality. Consciously designing and driving a better customer experience (CX) is a strategy being pursued by many of these vendors.This white paper defines cloud-based predictive analytics and discusses evolving storage requirements that are driving their use and takes a look at how these platforms are being used to drive incremental value for public sector organizations in the areas of performance, availability, management, recovery, and information technology (IT) infrastructure planning.
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Hewlett Packard Enterprise
Published By: Sage People     Published Date: Jan 04, 2019
We are in the midst of a global productivity crisis. The IMF estimates that if productivity growth had followed its pre-2008 financial crisis trend, overall GDP in advanced economies would be about 5% higher today. However, to blame everything on the financial crisis is misleading. The overall trend in productivity growth is stagnant and has been on a downward trend for the last several years. This is costing the U.S. a staggering $450–$550 billion a year. In the U.K., concern is such that there have been calls for the government to set new targets and create an independent watchdog to monitor progress to improve national productivity. There is also a workforce engagement crisis. Most people are simply not engaged at work, with industry research showing that typically 66% of people are either partly or not engaged at all at work. This means that only 1 in 3 people at work are fully motivated and productive. Yet most companies are oblivious to this fact. Some run annual emplo
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Sage People
Published By: Sage People     Published Date: Jan 22, 2019
In our latest survey report, we explore the growth challenges facing businesses and HR leaders in a rapidly changing landscape. We surveyed over 500 HR leaders in leading organisations to explore their views on these challenges, and to find out how they are supporting people and leveraging people data to help them achieve their growth goals. The survey revealed that: • It’s the war for talent, again. The greatest challenges for growing companies are winning the war for talent, growing productivity and improving workforce visibility. • Fast-growth companies share common traits in the way they manage and engage their people—we call this being a People Company. • There’s a disconnect between managers and employees in terms of what being a People Company means. • Becoming a People Company is a journey, with many organisations some way from embracing all aspects. • People Science is a thing: there’s an appetite to leverage people data and analytics, but there are blockers in the way. Re
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Sage People
Published By: Sage People     Published Date: Jan 31, 2019
The way we work has completely transformed. New technology is changing how, where and when we work. In this new landscape, businesses face challenges around growth, talent acquisition and productivity. Employers need to embrace new technology to get ahead in this new world of work, and put people at the heart of their strategy. However, HR and People leaders are in fierce competition for that all-important slice of budget and that makes building the strongest business case for technology investment vital. This guide is designed to help HR and People leaders like you get the financial support you need. You’ll get practical, effective tips on: • Understanding and explaining the true benefits of investing in a new HR system and likely return on investment • Positioning HR as a leader of change throughout your business • Ensuring your HR vision fits in with the business strategy • Getting management and key stakeholder buy-in • Building the strongest business case and the most powerful el
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Sage People
Published By: Aberdeen     Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
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aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state, governmental, decisions, data management
    
Aberdeen
Published By: Avanade DACH     Published Date: Jan 08, 2019
To compete in today’s world, business leaders are placing increased demands on IT. Unfortunately, many IT departments are not able to deliver future innovation with their current infrastructure, applications and processes. To meet these demands, IT must digitally transform the enterprise through the adoption of cloud native practices, allowing them to both optimize and transform their existing infrastructure and applications. Recent Avanade research supports this thinking, finding that 88% of senior IT decision-makers believe that IT modernization is crucial to addressing the emerging requirements of the digital business1 . On the upside, those surveyed also indicated that by modernizing their IT infrastructures they expect to deliver real business results, such as boosting annual revenue by 14%, while at the same time reducing business operating costs by 13%1 . For many, this sounds like a winning strategy but what does it mean to adopt cloud native approaches, and how does it impact
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Avanade  DACH
Published By: Emarsys     Published Date: Dec 20, 2018
As a modern marketer, you’re always looking for ways to improve your efficiency at work, especially in the form of software that makes some part of your job easier. You’ve likely heard a lot lately about AI in marketing and how it promises to do just that – and more, of course. In fact, it’s pretty hard to avoid the topic of AI and all the ways it is destined to change marketing as we know it. You may already know that companies who have adopted AI boast about the results: increased conversions, engagement, and a host of other metrics. With such decisive evidence, everybody must be aware of AI and clearly sees its business potential, right? Then you go to your Chief Marketing Officer to strike up an informal conversation where you can strategically recommend the technology, and it starts off great — your CMO is well aware of AI and what it could do for the business. You’re thinking, “What luck! I might not have to put up much of an argument.” Then your CMO says, “But you’re not a data
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Emarsys
Published By: Google Apigee     Published Date: Feb 05, 2019
Application programming interfaces, or APIs, are the way software talks to other software—so by definition, they’re a technology that connects systems. Many enterprise leaders think of them primarily in these terms. For example, 57 percent of respondents to Google’s enterprise digital maturity assessment tool, Apigee Compass, characterize APIs as systems integration technology.
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Google Apigee
Published By: Loodse     Published Date: Feb 06, 2019
Customers began to approach hosting provider SysEleven about running containers and using container orchestration. To offer their customers the highest quality services for which they are known, they sought an easy to use container orchestra- tion solution. SysEleven chose to partner with Loodse to create MetaKube, a white label of Loodse’s Kubermatic Container Engine, giving their customers Kubernetes clusters in one click. Simon Pearce, MetaKube Team Lead and Systems Architect at SysEleven, explains why they chose Kubermatic to run Kubernetes in their data centers.
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Loodse
Published By: ipoque     Published Date: Feb 14, 2019
Application-aware vEPC is the key to SDN/NFV service deployments. Deep packet inspection software provides granular network data, which lays the foundation for application awareness in mobile networks. This case study explains how a leading provider of virtualized network solutions uses the best-berforming deep packet inspection (DPI) software R&S®PACE 2 by Rohde & Schwarz to provide their CSP customers with overall network intelligence at a highly granular level.
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dpi, deep packet inspection, vepc, sdn, nfv, network analytics, virtual network
    
ipoque
Published By: Rackspace     Published Date: Feb 01, 2019
Rackspace Quick Start for Google Cloud Platform helps enterprises expedite their migration to Google Cloud using proven design, automation, and migration methodologies—all executed by Rackspace experts who have deployed more than a million applications into the cloud. By partnering with your company’s cross-functional leaders, our professional adoption team will fast-track your journey to the cloud—typically moving your first application(s) to the cloud within the first few weeks of the program. This annual review includes an assistance with a disaster recovery (DR) simulation, audit of patch levels, and upl eveling the deployment tools to ensure they align with the infrastructure that may have evolved since deployment.
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Rackspace
Published By: Rackspace     Published Date: Feb 01, 2019
Nearly nine in 10 enterprises have adopted a multi-cloud strategy, according to the latest RightScale State of the Cloud Report, and these enterprises use eight different clouds, on average. Increasingly, their cloud of choice is a public cloud. Every public cloud, however, is different. GCP is rapidly gaining users among companies of all sizes. Today, GCP’s customers include large global brands like Disney, eBay, HSBC, The Home Depot, Schlumberger and Verizon, and smaller ones like gaming platform Smash.gg and the Rhode Island School of Design, one of the nation’s leading arts and design institutions. Whether GCP is a good fit for your company depends on a multitude of factors. To find out what these are and how Rackspace can help your business, download this whitepaper today.
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Rackspace
Published By: Lenovo - APAC     Published Date: Jan 28, 2019
Australian businesses have long been recognised as leaders in the adoption of cloud services and the migration of core infrastructure to cloud platforms. Yet as ambitious ‘cloud-first’ programs are executed, performance and complexity issues have led many organisations to embrace the middle ground – a hybrid IT solution combining public cloud and on-premises infrastructure. Fast-growing hyperconverged infrastructure (HCI) platforms are increasingly being recognised as an ideal enabler for this strategy, with a software-based design that combines robust computing infrastructure with a high degree of centralisation, integration, flexibility, and analytics-based monitoring and manageability. Read how companies such as Beam Suntory have redefined enterprise architecture and learn more about the way an integrated hyperconverged infrastructure can help you build the right infrastructure for the future.
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC
Published By: Attunity     Published Date: Nov 15, 2018
Change data capture (CDC) technology can modernize your data and analytics environment with scalable, efficient and real-time data replication that does not impact production systems. To realize these benefits, enterprises need to understand how this critical technology works, why it’s needed, and what their Fortune 500 peers have learned from their CDC implementations. This book serves as a practical guide for enterprise architects, data managers and CIOs as they enable modern data lake, streaming and cloud architectures with CDC. Read this book to understand: ? The rise of data lake, streaming and cloud platforms ? How CDC works and enables these architectures ? Case studies of leading-edge enterprises ? Planning and implementation approaches
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optimize customer service
    
Attunity
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Jan 24, 2019
A leading US-based broadcasting and publishing firm, with a market value of $17 Bn plus, creates, acquires and distributes entertainment content to global consumers over diverse platforms. The Company owns iconic media brands and has the viewership base amongst the US cable networks. The Broadcaster wanted to gain deeper insights into audience viewership patterns, advertisement impressions and sales data, in order to streamline the management of its advertisement deals. LTI's ADAPT (AD Sales Audience Prediction and tracking) solution optimized allocation, management, tracking and maintenance of advertisement air time to substantial increase in Marketing ROI.
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Larsen & Toubro Infotech(LTI)
Published By: HERE Technologies     Published Date: Feb 12, 2019
How does a transport authority to provide the safest and most efficient road network possible? How does it ensure the supply of data on road closures, accidents and disruptive events used in its decision-making is of the highest quality? This ebook examines the process used by HERE Technologies to produce industry-leading traffic content. As the foremost global provider of traffic incident information, HERE is well placed to help transport authorities exceed expectations as it produces evermore precise and granular data around the incidents that impact traffic flow.
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 12, 2019
Many on-demand companies are starting to rely on fast, accurate and robust mapping and location technologies in order to stay competitive and to provide superior end-user experience. Leveraging location data can assist you in accurately locating each delivery address, matching demand with available supply and exceeding your customer’s expectations. Discover a variety of ways in which on-demand transportation can be optimized by maps and location services such as those created by HERE. As one of the world’s leading location platforms in 2018, HERE shares insights and solutions to improve transportation efficiency and safety.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 12, 2019
This is an at-a-glance guide to the ways location data can help you increase the efficiency of your fleet, optimizing delivery routes and ETAs. Presented to you by HERE, one of the world’s leading location platforms in 2018.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 12, 2019
This is an at-a-glance guide to the key innovation trends in fleet management that leverage location data to improve last-mile efficiency and road safety. Presented to you by HERE, one of the world’s leading location platforms in 2019.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 12, 2019
By making use of the right technology, transportation and logistics (T&L) companies can reinvent their industry with superior customer service, increased revenues, and reduced costs. This whitepaper looks at the obstacles facing the T&L industry and examines how fleet planning and trip analysis software businesses can help by enabling faster and smarter data-driven decision-making. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE can help T&L companies improve fleet management.
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location data, transport & logistics, location services
    
HERE Technologies
Published By: Epicor Software Corporation     Published Date: Jan 09, 2019
To Keep Pace With Your Customers and Competitors, It’s Time to Leave Your Legacy Software Behind. Legacy enterprise resource planning (ERP) systems struggle to keep up with the modern pace of business, and they fail to meet the changing needs of your workforce. Can your leaders quickly find and analyze vital data? Are your employees’ tasks and processes straightforward and efficient? Does your ERP software make it easier to support growth? See how manufacturers upgrading to the latest ERP software from Epicor transform their business by delivering the visibility, efficiency, and productivity essential for sustained growth.
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Epicor Software Corporation
Published By: Oracle     Published Date: Jan 06, 2019
After talking to 27 leading CFOs, the Economist Intelligence Unit finds that the finance team’s data analytics skills put the CFO in the driving seat of digital change. The result is that the CFO has a new responsibility to: • Help other business units meet their digital ambitions • Make relevant data visible across the business • Develop goals and metrics for digital success Watch the webinar
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Oracle
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