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Published By: Genesys     Published Date: Jun 07, 2017
Get this eBook now to learn: - How to engage with your customers in an ultra-connected world - How to make your customer engagement operations easy and efficient - Why it’s time for an all-in-one cloud contact center solution
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genesys, customer experience, customer relationship management, contact center, cloud contact center, customer engagement
    
Genesys
Published By: Genesys     Published Date: Jun 07, 2017
Although today’s customers interact with your brand through a variety of channels, they want one thing from you: a consistent experience. Savvy customers expect that you will meet them where they are, when they need you, and with the highest quality, informed service.
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genesys, omnicannel, contact center, customer experience, customer experience management, cross-channel customer service
    
Genesys
Published By: SAP     Published Date: Apr 03, 2017
Inside Constellation’s Series on Innovation in Financial Management Applications in the Cloud.
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financial management, hcm, cloud, cloud applications, erp, financial planning, cloud
    
SAP
Published By: Entrust Datacard     Published Date: Jun 14, 2017
This guide — intended for IT and security professionals — outlines the key elements of a certificate lifecycle management process and how to provide adequate tools and training to implement this process.
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Entrust Datacard
Published By: Entrust Datacard     Published Date: Jun 09, 2017
How are you balancing strong security and the customer experience? The European Union’s General Data Protection Regulation (GDPR) requirement is an opportunity to properly balance privacy and the user experience. Those who embrace it will distinguish themselves as a trustworthy and respectful custodian of their users’ data. Personal data plays an increasingly important part in providing the kind of appealing experience that brings users back time and time again. But, there’s a balance to be struck. Strong security is the best tool available for navigating the dichotomy between an appealing user experience and the risk posed by data breach; it allows the collection and management of personal data in line with the user’s expectations, and without jeopardizing the trust that is so important between them and you.
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Entrust Datacard
Published By: Aberdeen     Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
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aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state
    
Aberdeen
Published By: IBM APAC     Published Date: Jun 07, 2017
The 2017 CEI results indicate that brands have significant room for improvement in terms of satisfying customer expectations: On a scale from 0 to 100, the average CEI score is 33. Download this white paper to find out more.
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customer experience, customer analytics, customer behavioural analytics, customer experience management
    
IBM APAC
Published By: IBM APAC     Published Date: Jun 07, 2017
This Total Economic Impact (TEI) analysis has been prepared exclusively for you based on your inputs. The analysis provides a high-level estimate of the impact of implementing IBM customer behavior analytics solutions.
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customer experience, customer analytics, customer behavioural analytics, customer experience management
    
IBM APAC
Published By: IBM APAC     Published Date: Jun 07, 2017
Read this white paper to discover the 5 best practices for understanding customer journeys.
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customer experience, customer journey, satisfaction, customer experience management
    
IBM APAC
Published By: IBM APAC     Published Date: Jun 07, 2017
The analytics tools you’ve come to rely on probably haven’t kept pace with this rapid change, and may now be less effective. Systems may not be nimble enough to follow customer journeys across channels and time. Different platforms in different departments can’t talk to each other, so reporting is slowed. And it’s difficult to take proactive steps when your view of the total customer experience is a little blurry. Download this white paper to find out more.
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customer experience, analytics, analytics tools, customer analytics, customer experience management
    
IBM APAC
Published By: Cisco     Published Date: Mar 17, 2017
The Cisco 2017 Annual Cybersecurity Report presents research, insights, and perspectives from Cisco Security Research. This research can help your organisation respond effectively to today’s rapidly evolving and sophisticated threats.
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cyber security, threat and vulnerability management, security, attacks, threat detection
    
Cisco
Published By: Cisco     Published Date: Mar 17, 2017
There’s a war being waged on all our networks, and security researchers around the world are on the front lines. Here’s the inside story of how our elite security-research team neutralized one of the biggest threats in years.
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cyersecurity, security, treat and vulnerability management, networks, cybercriminals, attacks
    
Cisco
Published By: DellEMC and Intel® Xeon® processor     Published Date: Apr 13, 2017
AEW Energie aus der Schweiz nutzt eine hyperkonvergente Infrastruktur, um den Zeitaufwand für das Management zu verringern und Mitarbeiter zu entlasten, damit sich diese auf spezielle Aufgaben konzentrieren können.
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case study, hyper-converged infrastructure, hyperconvergence, cut costs, time management
    
DellEMC and  Intel® Xeon® processor
Published By: DellEMC and Intel® Xeon® processor     Published Date: Apr 13, 2017
AEW Energie, en Suisse, utilise l’infrastructure hyperconvergée pour réduire le temps de gestion et permettre au personnel de se concentrer sur les tâches spécialisées.
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case study, hyper-converged infrastructure, hyperconvergence, cut costs, time management
    
DellEMC and  Intel® Xeon® processor
Published By: Entrust Datacard     Published Date: Apr 26, 2017
Properly managed, multi-server and wildcard certificates can provide increased flexibility. Since the consequences of a compromise can be more severe than they would be for a conventional certificate, supplemental safeguards should be employed. In the absence of these safeguards, we do not recommend the use of either multi-server or Wildcard certificates, due to both the security risks involved and the expanded scope of management issues in the wake of a compromise.
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Entrust Datacard
Published By: Entrust Datacard     Published Date: Apr 26, 2017
Research in the SSL/TLS security market points to a growing need for securing web applications with high assurance certificates issued by a reputable Certification Authority (CA). The integrity of the CA and the extended services offered through a certificate management platform (CtaaS) can produce a truly secure IT environment for website transactions according to industry analysts, Frost & Sullivan, in their in-depth analysis, SSL/TLS Certificates Market, Finding the Business Model in an All Encrypt World. Organizations want to avoid the negative publicity associated with security breaches and customers want to be assured of data protection when making online transactions. In this condensed report, catch the highlights of current industry trends and the ever important need to secure your server with a reputable CA.
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Entrust Datacard
Published By: Adobe     Published Date: Mar 21, 2017
Das Kundenerlebnis ist das neue Markenzeichen des Einzelhandels
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Adobe
Published By: Adobe     Published Date: Mar 21, 2017
It’s such a diverse space, and today’s discerning shoppers rightly want a consistently great retail experience. This means a fully personalised and user-friendly service, across multiple devices and touchpoints. Nowadays, a run-of-the-mill digital experience just doesn’t cut it.
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Adobe
Published By: Adobe     Published Date: Mar 21, 2017
A few years ago, the fourth largest credit union in Illinois embarked on a marketing makeover. In just one year, Baxter Credit Union (BCU) upgraded its outdated campaign management system and harnessed its scattered member data, creating more meaningful customer experiences and increasing profitability.
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Adobe
Published By: Adobe     Published Date: Mar 21, 2017
This paper examines the ongoing transformation of HR through in-depth interviews with a number of senior executives and experts in North America and Europe, as well as third-party research.
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Adobe
Published By: MarkLogic     Published Date: Jun 09, 2017
NoSQL means a release from the constraints imposed on database management systems by the relational database model. This quick, concise eBook provides an overview of NoSQL technology, when you should consider using a NoSQL database over a relational one (and when to use both). In addition, this book introduces Enterprise NoSQL and shows how it differs from other NoSQL systems. You’ll also learn the NoSQL lingo, which customers are already using it and why, and tips to find the right NoSQL database for you.
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MarkLogic
Published By: Oracle     Published Date: May 30, 2017
In this document you’ll discover 1) 6 ways you’re letting your customers down 2) The 4 things you absolutely have to measure 3) The secret to optimisation 4) The proof: How OSN turned around its field service performance
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customer service, field service performance, optimisation, digital transformation, customer experience management
    
Oracle
Published By: Sitecore     Published Date: Mar 27, 2017
Digitalization brings both new opportunities and confusion to even the most carefully planned selection processes for WCM. CIOs and IT leaders aiming to boost the effectiveness of their digital business strategy should use this document to help them select the most appropriate vendor and solution. Download to learn more.
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Sitecore
Published By: Oracle (Hospitality)     Published Date: Mar 28, 2017
Hotels and resorts with function space may well have an opportunity to boost their overall property revenue, given the escalating demand for function space and the fact that many of them have already maximized the value of their guest rooms through sophisticated revenue management capabilities. Success generally starts with a next-generation technology solution that can empower sales and catering personnel. Success also requires having in place the right organizational resources, business processes and performance metrics.
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hotels, resorts, function, space, oracle, metrics
    
Oracle (Hospitality)
Published By: Oracle (Hospitality)     Published Date: Mar 28, 2017
Everything you need to know about next-generation hotel property management systems – and how to select the right one for your business.
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hotel, property, management, systems, hoteliers, mobile, oracle
    
Oracle (Hospitality)
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