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Published By:     Published Date: Sep 20, 2013
In 2013 partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
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salesforce, crm, crm solutions, research, best practices, ces, technology
Published By: RSA Security     Published Date: Nov 06, 2013
This paper discusses the value of operational technologies while acknlowledging there is a "value ceiling" for some niche tools, highlighting the opportunity to seek broader value as part of the GRC program maturity process.
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grc, risk, compliance, technology, best practices, archer, rsa, security
RSA Security
Published By: ServiceNow     Published Date: Nov 22, 2013
Whether you’ve embraced it or not, mobile is already part of your business. To remain relevant, IT must think like the business. IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop. This paper sets out some of the key lessons learned by progressive organizations that have used mobile to get ahead.
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servicenow, enterprise it, mobile computing, mobile initiative, it managers, progressive enterprise, mobile users, bring your own device
Published By: Puppet     Published Date: May 20, 2016
At Puppet, we've been looking at the state of DevOps practices for several years and helping organizations achieve higher levels of efficiency. We’ve learned a lot about the impact of DevOps at varying stages of IT automation maturity. As DevOps has moved from theory to implementation for more organizations, a host of DevOps myths have blocked adoption in many organizations. This publication debunks these myths so your organization can automate, innovate, and get ahead. Download this publication, featuring research from Gartner, to discover: - Why DevOps is applicable to legacy environments, traditional enterprises and hierarchical organizations. - Practices that underpin DevOps, from version control to automated testing to infrastructure as code. - How companies like Walmart, Staples, Ambit Energy and Infusionsoft have embraced DevOps and IT automation.
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Published By: EMC Corporation     Published Date: May 27, 2014
RSA White Paper: As organizations rebalance their security defenses to combat today's sophisticated threats, they're recognizing that centralized incident response capabilities are key. This white paper discusses how organizations can assess and improve their incident response maturity. It also introduces RSA products and services, including RSA Security Analytics, that can help accelerate the maturity journey.
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emc, security operations, security analytics, intelligence-driven security, threat detection, security monitoring, critical incident response
EMC Corporation
Published By: Visier     Published Date: Jul 08, 2014
Read the results of the 2014 Workforce Analytics and Planning survey where over 300 U.S.-based employers answered questions about their current workforce analytics and planning practices, investments, and future plans. Download the full report and discover key trends, including how 91% of companies aspire to increase their workforce analytics maturity over the next 24 months.
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visier, workforce analytics, hr metrics, planning
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
Save time and money by taking advantage of existing resources in a new way. KANA offers a unified, omni channel desktop that allows you to transform your customer experience without the cost and complexity of rip and replace.
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kana, customer experience, case management, process improvement, empowering employees, maturity assessments, customer satisfaction, loyalty
KANA®, A Verint® Company
Published By: Dun & Bradstreet     Published Date: Oct 30, 2015
Big returns on marketing investments.
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hoover, data, marketing, investment, growth
Dun & Bradstreet
Published By: Intel Security     Published Date: Oct 20, 2015
Gartner Magic Quadrants offer visual snapshots, in-depth analyses and actionable advice that provide insight into a market's direction, maturity and participants.
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data protection, mobile, security
Intel Security
Published By: SevOne     Published Date: Jul 27, 2015
Download this free whitepaper to learn the different stages of maturity and how your organization can level up its monitoring strategy.
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sevone, maturity model, infrastructure monitoring, it automation, ad-hoc monitoring, it solutions, infrastructure monitoring
Published By: BMC ESM     Published Date: Aug 20, 2009
There is a natural progression from reactive to proactive, and ultimately predictive technology, and this progression corresponds to the maturity level of your IT organization and the tools you leverage.
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bmc, predictive technology, tools, it tools, itil, predictive intelligence, dynamic thresholding
Published By: SAS     Published Date: Apr 16, 2015
Big data has made quite an impression on organizations embarking on data journeys, hoping to glean valuable insights ranging from process optimization to customer-facing improvements. This research paper explores proven best practices that can help organizations overcome obstacles to deliver on big data potential.
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Published By: ADP     Published Date: Nov 16, 2017
Many businesses invest in analytics technology thinking it’s a silver bullet. But data doesn’t always tell the whole story. You get percentages but not insights. Trends but not necessarily relationships or patterns. Truly impactful workforce analytics has to do more. You have to turn data into insight, and then put it into action. This workbook is designed to help you progress through the workforce analytics maturity model. The first step in the process is to identify where you stand today.
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Published By: Sprinklr     Published Date: Oct 18, 2017
How do manufacturers get beyond the obstacles and barriers to increase cognitive manufacturing maturity? The obstacles encountered by our respondents are tied to organizational maturity. Overcoming them is fundamental to increase cognitive manufacturing success. In this report, we’ll first describe cognitive computing and how it gives rise to cognitive manufacturing. Then, we’ll review specific study findings and recommend actions for electronics executives.
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cognitive manufacturing, electronics, computing, organizational maturity
Published By: CA Virtualization/Automation     Published Date: Dec 22, 2010
This whitepaper: Describes a 4-stage virtualization maturity lifecycle experienced by many organizations and discusses in detail (using sample project plans) the tasks and capabilities required to succeed at each stage of the maturity lifecycle.
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virtualization, virtual, virtualisation, agility, capex, opex, vmware, hypervisor
CA Virtualization/Automation
Published By: CA Virtualization/Automation     Published Date: May 25, 2011
This video describes that maturity lifecycle and the key management activities you will need to get past these tipping points, drive virtualization maturity and deliver virtualization success, at every stage of your virtualization lifecycle.
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virtualization project, private cloud, virtualization video, virtualization lifecycle, lifecycle management, data center design
CA Virtualization/Automation
Published By: CA Virtualization/Automation     Published Date: May 16, 2011
This webinar will explain the key phases of virtualization maturity, outline the critical maturity challenges, and provide you with a step-by-step guide to building your virtualization maturity and maximizing your virtualization outcomes.
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ca webcast, virtualization outcomes, virtualization maturity, maximize virtualization, virtualization automation
CA Virtualization/Automation
Published By: Intacct Corporation     Published Date: Sep 18, 2014
The professional services market is back—and more competitive than ever. How will you outperform your competitors? By monitoring the financial metrics that matter. Through years of thorough research, Service Performance Insight has analyzed and identified the profit-centric measures that are highly correlated with financial success in professional services. Download the white paper, "The 5 KPIs that Matter for Professional Services," to learn: • The importance and primary characteristics of financial maturity. • The 5 financial metrics critical to service organizations. • Where successful service organizations fall in these metrics.
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intacct, kpi, professional services, financial metrics, service performance insight
Intacct Corporation
Published By: Intacct Corporation     Published Date: May 07, 2015
Read this white paper for important guidance from industry leaders, including: • Choose best of breed—95 percent of PS firms select best-of-breed applications • Start with ERP—PS companies with the highest financial maturity rely heavily on financial metrics • Build it out across the organization—Leading PS firms achieve organizational as well as financial success by connecting their core ERP systems to other critical parts of the business • Take advantage of the cloud—Cloud-based applications have helped PS organizations more than any other development in the technology landscape over the past decade
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professional services firms, financial performance, operational performance, financial metrics, erp systems, cloud
Intacct Corporation
Published By: MicroStrategy     Published Date: Mar 15, 2018
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Published By: Oracle     Published Date: Apr 03, 2012
Download this white paper, Top Reasons to Implement an SOA Governance Strategy: A List for IT Executives, for a guide to governance that will set you on the right path.
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soa, service oriented architecture, networking, middleware, weblogic, oracle, information technology, web services
Published By: Teradata     Published Date: Feb 26, 2013
This report explores the evolution of big data analytics and its maturity within the enterprise. It discusses the approaches and economics to using a Discovery platform and Apache Hadoop within the same unified analytical architecture.
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big data analytics, experiences with teradata, apache hadoop, analytics, discovery platform, apache hadoop, teradata
Published By: Adobe     Published Date: Feb 08, 2016
Five years ago, the mobile revolution was in its adolescence. Now, it’s in the midst of a growth spurt, and it’s developing faster than ever. To keep up, you need to deliver customer-winning mobile experiences that drive loyalty for your brand. And the key for achieving this is mobile maturity.
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adobe, mobile, marketing, mobile maturity, brand loyalty, customer experience, emerging marketing, internet marketing
Published By: Adobe     Published Date: Sep 20, 2016
Download our guide, 10 Goals for a Perfectly Balanced Email Marketer, to learn how you can transform your email campaigns through personal goals. You’ll discover new ways to make the most of this highly effective channel — so you can enjoy better results. Get the guide now to learn how you can: • Prioritize mobile email in your marketing strategy • Improve customer relationships with contextual emails • Self-assess your email marketing maturity
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adobe, ccm, cross channel, marketing, email marketer, marketer, email marketing, crm & customer care
Published By: Adobe     Published Date: Sep 20, 2016
Read the Adobe report to see why the key to success is anticipating customer needs instead of just responding to them.
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adobe, digital, strategy, maturity, mobile, website development, emerging marketing, social media
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