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Published By: Genesys     Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: • 50% reduction in processing of duplicate messages across channels • Over 20% increase in First Contact Resolution • 15% increase in CSAT
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omnichannel contact center, customer experience, csat, first contact resolution
    
Genesys
Published By: Epson     Published Date: Nov 20, 2017
The average organization receives 1,200 invoices every month according to the Institute of Finance & Management. What’s more, between 70 percent and 80 percent of all invoices in the United States are still paper-based. That’s a lot of information to keep track of – and a lot of paper to shuffle around. It’s no surprise, then, that 80 percent of businesses would love to streamline their accounts payable processes. But what stops them from doing so isn’t an overly complex, impossible-to understand process – it’s confusion about the unknown, and fear that automating AP will be time-consuming, difficult, and expensive. This report was developed to provide you with real, simple steps you can take to digitize and streamline your invoice processing. As you do so you’ll recognize significant benefits, including happier employees and a healthier bottom line.
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Epson
Published By: CA Technologies EMEA     Published Date: May 23, 2018
CA Live API Creator creates application back-ends exposing enterprise-class REST/JSON APIs, including access to existing data and applications. It enables developers to create new REST endpoints that join data across diverse data sources using a point–and–click approach. API owners can extend the API with declarative business rules, JavaScript event processing, role-based security and interactive testing. The CA Live API Creator Reactive Logic model yields systems that are highly scalable and reliable. Its optimized services run more efficiently and with less fragility than services manually coded by skilled developers and architects.
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CA Technologies EMEA
Published By: Pure Storage     Published Date: Dec 05, 2018
Advances in deep neural networks have ignited a new wave of algorithms and tools for data scientists to tap into their data with artificial intelligence (AI). With improved algorithms, larger data sets, and frameworks such as TensorFlow, data scientists are tackling new use cases like autonomous driving vehicles and natural language processing. Read this technical white paper to learn reasons for and benefits of an end-to-end training system. It also shows performance benchmarks based on a system that combines the NVIDIA® DGX-1™, a multi-GPU server purpose-built for deep learning applications and FlashBlade, a scale-out, high performance, dynamic data hub for the entire AI data pipeline.
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Pure Storage
Published By: BMC ASEAN     Published Date: Dec 18, 2018
Big data projects often entail moving data between multiple cloud and legacy on-premise environments. A typical scenario involves moving data from a cloud-based source to a cloud-based normalization application, to an on-premise system for consolidation with other data, and then through various cloud and on-premise applications that analyze the data. Processing and analysis turn the disparate data into business insights delivered though dashboards, reports, and data warehouses - often using cloud-based apps. The workflows that take data from ingestion to delivery are highly complex and have numerous dependencies along the way. Speed, reliability, and scalability are crucial. So, although data scientists and engineers may do things manually during proof of concept, manual processes don't scale.
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BMC ASEAN
Published By: AppZen     Published Date: Jun 17, 2019
Is your business falling prey to invoice fraud schemes? Download this whitepaper to learn -what to look out for when processing invoices -the best practice of examining thousands of bills that come through the door every month
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AppZen
Published By: TIBCO Software     Published Date: Nov 07, 2019
What if you could use just one platform to detect all types of major financial crimes? One platform to handle the analytical tasks of fraud detection, including: Data processing and aggregation Data visualization Statistical/mathematical/machine learning modeling Batch/real-time scoring One platform that could successfully reduce complex and time-consuming fraud investigations by combining extremely different domains of knowledge including Business, Economics, Finance, and Law. A platform that can cover payments, credit card transactions, and know your customer (KYC) processes, as well as similar use cases like anti-money laundering (AML), trade surveillance, and crimes such as insurance claims fraud. Learn more about TIBCO's comprehensive software capabilities behind tackling all these types of fraud in this in depth whitepaper.
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TIBCO Software
Published By: Amazon Web Services     Published Date: Sep 05, 2018
Big data alone does not guarantee better business decisions. Often that data needs to be moved and transformed so Insight Platforms can discern useful business intelligence. To deliver those results faster than traditional Extract, Transform, and Load (ETL) technologies, use Matillion ETL for Amazon Redshift. This cloud- native ETL/ELT offering, built specifically for Amazon Redshift, simplifies the process of loading and transforming data and can help reduce your development time. This white paper will focus on approaches that can help you maximize your investment in Amazon Redshift. Learn how the scalable, cloud- native architecture and fast, secure integrations can benefit your organization, and discover ways this cost- effective solution is designed with cloud computing in mind. In addition, we will explore how Matillion ETL and Amazon Redshift make it possible for you to automate data transformation directly in the data warehouse to deliver analytics and business intelligence (BI
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Amazon Web Services
Published By: Amazon Web Services     Published Date: Sep 05, 2018
Amazon Redshift Spectrum—a single service that can be used in conjunction with other Amazon services and products, as well as external tools—is revolutionizing the way data is stored and queried, allowing for more complex analyses and better decision making. Spectrum allows users to query very large datasets on S3 without having to load them into Amazon Redshift. This helps address the Scalability Dilemma—with Spectrum, data storage can keep growing on S3 and still be processed. By utilizing its own compute power and memory, Spectrum handles the hard work that would normally be done by Amazon Redshift. With this service, users can now scale to accommodate larger amounts of data than the cluster would have been capable of processing with its own resources.
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Amazon Web Services
Published By: HP     Published Date: Oct 09, 2008
Despite its six syllables, 'virtualization' is a straight - forward concept. It can enable your organization to get more value not only from computer and storage hardware but also from the labor required to keep your systems up and running. Virtualization is an approach to pooling and sharing IT resources so the supply of resources—processing power, storage, networking and so on—can flexibly and automatically meet fluctuating business demand. Virtualization can improve the quality of your IT services, enabling more consistency and predictability of operational availability.
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mission critical, virtualization
    
HP
Published By: Raritan Inc.     Published Date: Mar 19, 2009
Learn what instrumentation helps calculate your data center power efficiency and how to set standards to align with the Green Grid.
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raritan, power, processing, instrumentation, green, green computing, efficiency, power load
    
Raritan Inc.
Published By: Raritan Inc.     Published Date: May 21, 2009
This white paper discusses why power should be measured, where it should be measured, what to do with the data once it is gathered, as well as some of the new technologies available.
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raritan, power, processing, instrumentation, green, green computing, pue, efficiency
    
Raritan Inc.
Published By: Raritan Inc.     Published Date: Feb 23, 2009
This white paper explores the challenges of increasing computing power in resource-constrained physical spaces and data centers experiencing high growth. We also explore how intelligent rack PDUs can meet these challenges and address critical uptime and capacity planning issues.
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raritan, power, processing, instrumentation, green, green computing, efficiency, power load
    
Raritan Inc.
Published By: Raritan Inc.     Published Date: Aug 04, 2010
This Case Study explores how they installed energy management software and intelligent rack PDUs with outlet-level power monitoring to add remote energy management, power monitoring of individual devices, environmental monitoring, and sophisticated and accurate power usage reports and analytics.
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raritan, power, processing, energy management, data center efficiency, power management, instrumentation, green
    
Raritan Inc.
Published By: HP Data Center     Published Date: Feb 18, 2009
Today's data centers are embarking down a path in which "old world" business, technology, and facility metrics are being pushed aside in order to provide unparalleled service delivery capabilities, processes, and methodologies. The expectations derived from today’s high-density technology deployments are driving service delivery models to extremes with very high service delivery capabilities adopted as baseline requirements within today’s stringent business models. Part of the "revolution" that is driving today's data center modeling to unprecedented high performance and efficiency levels is the fact that computer processing advances with regard to high-performance and smaller footprints have truly countered each other.
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hp data center, data center enfironment, high density computing, rack-mount servers, mep mechanical, electrical, and plumbing, virtualization
    
HP Data Center
Published By: BMC Control M     Published Date: Jul 22, 2009
Batch Application Integration allows you to process critical transactions, such as payment authorizations, in real-time, and cue fulfillment (such as packaging and shipping) or other lower priority actions for batch processing. Learn more about Batch Application Integration, and how BMC CONTROL-M makes it possible.
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integrating, automation, composite applications, bmc, control-m, enterprise architects, batch application integration, batch processing
    
BMC Control M
Published By: EMC Corporation     Published Date: Jun 14, 2011
Qualitative and quantitative research among AP professionals to gain insights into trends in automated data capture in invoice processing.
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emc, accounts payable, automation, paper process, transaction costs, error rates, invoice, centralized
    
EMC Corporation
Published By: BMC     Published Date: Sep 11, 2012
Industrializing IT Workload Automation," Forrester Consulting and BMC Software analyze the results of a comprehensive survey that addressed job scheduling on the ground today.
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job scheduling software, job scheduling, workload automation, workload automation forum, workload automation job scheduling, best file transfer software, job scheduler, workload automation
    
BMC
Published By: BMC     Published Date: Sep 11, 2012
Hear VPs from Forrester Research and BMC Software discuss the results of our 2012 job scheduling survey in "Workload Automation Survey Results: Peer Insights and Expert Analysis.
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job scheduling software, job scheduling, workload automation, workload automation forum, workload automation job scheduling, best file transfer software, job scheduler, workload automation
    
BMC
Published By: BMC     Published Date: Sep 11, 2012
Visit the IDC iView interactive library to get the analyst's take on how self service for workload automation can contain costs and improve service.
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job scheduling software, job scheduling, workload automation, workload automation forum, workload automation job scheduling, best file transfer software, job scheduler, workload automation
    
BMC
Published By: IBM MidMarket Demand Generation     Published Date: Apr 09, 2012
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer technology. This paper explains Watson's workload optimized system design and why this represents a new computing paradigm.
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ibm, technology, technology system, data system, answer technology, optimization, system design, new computing
    
IBM MidMarket Demand Generation
Published By: Riverbed     Published Date: Oct 17, 2012
While SharePoint Server provides a rich suite of tools, geographically, users may still encounter issues which can impose on overall application performance. Tests outlined in this white paper include application performance and more.
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wan optimization, riverbed, sharepoint, application processing
    
Riverbed
Published By: Riverbed     Published Date: Oct 17, 2012
Faster page load times for Microsoft SharePoint provides user with a more satisfactory experience. This whitepaper examines how two techniques can optimize delivery of web content both separately and delivering up to 4x improvement.
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wan optimization, riverbed, sharepoint, application processing, sharepoint, performance
    
Riverbed
Published By: McAfee     Published Date: Feb 06, 2013
This paper addresses the Big Security Data challenge and highlights the key criteria organizations need to consider for processing security information in light of today’s dynamic threat landscape.
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big data, big security data, mcafee siem, intrusion detection systems, security monitoring
    
McAfee
Published By: Plex Systems     Published Date: Feb 26, 2014
Plex is the easy way for a processor to ensure compliance, have complete quality assurance and traceability, and have a record of ingredients movements up and down the supply chain. Using Plex means a processor can always know the product genealogy in high detail.
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cloud, plex, erp, cloud computing, manufacturing, management, best practices, productivity
    
Plex Systems
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