service

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Published By: SAP Hybris     Published Date: Oct 26, 2017
Supporting the Buyer Journey with Customer Service, which discusses the opportunity for customer service and support teams to improve the entire buyer experience through continuous pre and post-purchase engagement
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SAP Hybris
Published By: SAP Hybris     Published Date: Oct 26, 2017
For companies and buyers alike, customer service has traditionally been used as a troubleshooting tool. Forrester found that companies believe that nearly 50% of all buyers still view customer service as a post-purchase resource, rather than a purchasing aid, and in response, companies have positioned their customer service capabilities to match that expectation. However, Forrester conducted a custom survey of 247 companies and found that this reactive, postpurchase-only customer service mindset can result in missed sales opportunities and contributes to greater purchase dissatisfaction.
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SAP Hybris
Published By: SAP Hybris     Published Date: Oct 26, 2017
Forrester’s Total Economic Impact examines the potential cost saving and business benefits of SAP Hybris Cloud for Customer Service
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SAP Hybris
Published By: SAP Hybris     Published Date: Dec 05, 2017
Companies know they’ve got to be wherever the customer is, but struggle to achieve this, their hands tied by a patchwork of systems and approaches.
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SAP Hybris
Published By: Cisco EMEA Tier 3 ABM     Published Date: Nov 13, 2017
Cisco is committed to leading the collaboration revolution— both today and tomorrow. The role of technology in themarket place is to support and inspire big ideas and innovation. Digital transformation is going to continue to drive new ways of working, and Cisco will remain a driving force, with a vision that extends beyond in-house innovations—because the best ideas can come from anywhere.
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file sharing, team engagement, cisco spark board, hybrid media, services, work optimization, developers
    
Cisco EMEA Tier 3 ABM
Published By: Cisco EMEA Tier 3 ABM     Published Date: Nov 13, 2017
Cisco designs and sells broad lines of products, provides services, and delivers integrated solutions to develop and connect networks around the world, building the internet. As a global market leader in our industry, we help our customers connect, digitize, and thrive. Together, we change the way the world works, lives, plays and learns.
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ransomware, threat landscape, operations, risks, enforcement, defend, firewalls, network
    
Cisco EMEA Tier 3 ABM
Published By: Cisco EMEA Tier 3 ABM     Published Date: Nov 15, 2017
A new Harvard Business Review Analytic Services global study of more than 300 midsize to large enterprises finds that many executives believe current collaboration tools fall short on supporting the depth, pace, and style of teamwork now required to keep up with today’s most important business imperatives.
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collaboration, collaboration tools, harvard business review, team work, teams
    
Cisco EMEA Tier 3 ABM
Published By: Hewlett Packard Enterprise     Published Date: Oct 23, 2017
To better understand how companies are finding the unique, hybrid cloud architectures that best meet their needs, we interviewed executives at companies that had reduced or changed their use of managed or cloud IaaS or that chose to avoid the public cloud in the first place. These companies include retail, social media, healthcare, financial services, and public sector companies. Some of these companies were born in the cloud while others transitioned from traditional IT infrastructures. Company sizes ranged from 300 employees to more than 300,000.
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it infrastructure, operations professionals, digital experience, time to resolution, cloud, iaas
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Oct 24, 2017
As the use of cloud solutions in government increases, both business and IT leaders are recognizing that the safety and success of their business depend on finding ways to take full advantage of cloud innovation while ensuring consistent service levels, data management and privacy, and user experiences. Hybrid IT management includes aligning the organization around service levels, cost control, security, and IT-enabled innovation.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Oct 24, 2017
Big Data is not just a big buzzword. Government agencies have been collecting large amounts of data for some time and analyzing the data collected to one degree or another. Big data is a term that describes high volume, variety and velocity of information that inundates an organization on a regular basis. But it’s not the amount of data that’s important. It’s what organizations do with the data that matters. Big data can be analyzed for insights that lead to better decisions and better services.
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cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
    
Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Nov 06, 2017
The Cloud, once a radical idea in IT, is now mainstream. Whether it’s email, backup or file sharing, most consumers probably use a cloud service or two. Similarly, most IT professionals are familiar with cloud service providers such as Amazon, Google and Microsoft Azure, and many companies have moved at least some of their information technology processes into the cloud. In fact, the cloud has become so popular it’s easy to assume that running IT applications on-premises is not cost competitive with a cloud based service. In this report Evaluator Group will test the validity of that assumption with a TCO (Total Cost of Ownership) model analyzing a hyperconverged appliance solution from HPE and a comparable cloud service from Amazon Web Services (AWS).
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infrastructure, cost competitive, cloud, hyper converged, amazon web services, total cost of ownership, tco
    
Hewlett Packard Enterprise
Published By: SAP     Published Date: Sep 19, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
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business models, innovation, omni channel, ecommerce, commerce platform, retail
    
SAP
Published By: SAP     Published Date: Sep 28, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
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business models, innovation, omni channel, ecommerce, commerce platform, retail
    
SAP
Published By: SAP     Published Date: Sep 28, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry.
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business models, innovation, omni channel, ecommerce, commerce platform, retail
    
SAP
Published By: Oracle     Published Date: Nov 08, 2017
La tecnologia IaaS, un tempo vista con scetticismo da molti responsabili IT, viene oggi adottata da molte aziende, che trasferiscono sul cloud i workload e accantonano l’architettura locale che prima ritenevano indispensabile. Nonostante i vantaggi in termini di prestazioni, flessibilità e opportunità di innovazione sperimentati dagli utenti che già hanno adottato questa tecnologia, alcune aziende ritardano la migrazione per paura del cambiamento.
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oracle database, enterprise, quality assurance, data center, server infrastructure, storage management, oracle
    
Oracle
Published By: Oracle     Published Date: Nov 08, 2017
IT departments are under constant pressure to do more with less. Now, as well as keeping the lights on, they are expected to deliver projects that create real business value. As more businesses use digital technologies to disrupt their markets, this pressure is intensifying. Infrastructure as a service (IaaS) is evolving against this background. Initially, it caught CIOs’ attention because it helped them cut costs. Today, IaaS underpins organizations’ agility in the face of disruption and drives innovation-led growth.
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oracle database, enterprise, quality assurance, data center, server infrastructure, storage management, oracle
    
Oracle
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Oct 25, 2017
Supporting multiple internal clients and all of their requirements for testing and production networks in more than 1,000 cities around the world—these are the unrelenting challenges for the 12 brands that comprise eBay Classifieds Group. Activating new platforms and features can take a lot of time; with the Juniper solution, turnaround time has been reduced to a few hours—sometimes less—which helps eBay Classifieds turn innovation into a real competitive advantage every single day.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Juniper APAC DWA Cloud Leads July 2017
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Oct 25, 2017
My name is Jonathan McCaffrey and I work on the infrastructure team here at Riot. This is the first post in a series where we’ll go deep on how we deploy and operate backend features around the globe. Before we dive into the technical details, it’s important to understand how Rioters think about feature development. Player value is paramount at Riot, and development teams often work directly with the player community to inform features and improvements. In order to provide the best possible player experience, we need to move fast and maintain the ability to rapidly change plans based upon feedback. The infrastructure team’s mission is to pave the way for our developers to do just that - the more we empower Riot teams, the faster features can be shipped to players to enjoy.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
Juniper APAC DWA Cloud Leads July 2017
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Oct 25, 2017
Hey all, this is David Press and Doug Lardo, two engineers working on improving the data center networking that enables online services at Riot. This article is the third part in a series on exactly that topic, which begins with an overview from Jonathan of a platform we called rCluster. This time we’ll be discussing our approach to Software Defined Networking (SDN), how we integrate SDN with Docker, and the new infrastructure paradigms that this combination has unlocked for us. If you’re curious about how SDN can transform infrastructure, how to empower developers to obtain and secure networking resources via an API, or how to get out of purchasing larger and larger specialized networking appliances, this article is for you.
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technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management
    
Juniper APAC DWA Cloud Leads July 2017
Published By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Oct 25, 2017
eBay Classifieds supports multiple internal clients and all of their requirements in more than 1,000 cities around the world. The company adopts cloud and virtualization services to get to market faster with new features, services, and campaigns using Juniper Networks Contrail Networking, Contrail Cloud Platform and QFX5100 Switch.
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
Juniper APAC DWA Cloud Leads July 2017
Published By: SAP     Published Date: Nov 01, 2017
Dieses Webinar gibt Ihnen einen Überblick über die SAP HANA Enterprise Cloud (HEC). Wir zeigen Ihnen anhand von Beispielen die Möglichkeiten des HEC Services für Ihre SAP-Applikationen, auch im Zusammenspiel mit SAP S/4HANA. Dieses neueste ERP-Produkt der SAP eröffnet Ihnen alle Optionen einer digitalisierten Unternehmensausrichtung.
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SAP
Published By: Oracle Commerce Cloud     Published Date: Sep 06, 2017
Business models are less durable than they used to be… [they] are subject to rapid displacement, disruption, and, in extreme cases, outright destruction. The basic rules of creating and capturing economic value were once very rigid. Companies tried to execute the same business models better than their competitors did. That doesn’t have to be the case anymore. Unlike product and service innovations, business-model innovations travel well from industry to industry
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Oracle Commerce Cloud
Published By: Schneider Electric     Published Date: Oct 31, 2017
In considering the four principal options of data center modernization, keep in mind that each option need not be treated as a separate and distinct approach. Data center stakeholders may want to combine options in order to better accommodate a particular migration timeline. Or cautious executives may want to simply dabble with the outsourcing option by piloting only a few select applications while still maintaining a core corporate data center. The key critical success factor is the recognition that data center modernization is not a one-time fi x, but rather a critical piece of an ongoing strategy to better service customers.
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modernization, data center, investment, cost effectiveness, business sense, outsourced model, resources
    
Schneider Electric
Published By: CA Technologies     Published Date: Sep 25, 2017
Despite talented IT teams and years of head start in both architectural and development work, it is still difficult to respond to these challenges using traditional development patterns centered around monolithic software applications. It’s simply impossible to get to market quickly when applications need to be maintained, modified and scaled as a single entity by a large, heavily inter-dependent team.
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scaling, messaging, communication, autonomously, decentralized, automated, ca technologies
    
CA Technologies
Published By: CA Technologies     Published Date: Sep 25, 2017
These challenges stem from an increased focus on agility and scale for building modern applications—and traditional application development methodology cannot support this environment. CA Technologies has expanded full lifecycle API management to include microservices—an integration enabling the best of breeds to work together to provide the platform for modern architectures and a secure environment for agility and scale. CA enables enterprises to use best practices and industry–leading technology to accelerate and make the process of architecture modernization more practical.
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api, microservices, digital transformation, performance management, enterprise, developers, ca technologies
    
CA Technologies
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