service

Results 1 - 25 of 6738Sort Results By: Published Date | Title | Company Name
Published By: Cisco EMEA Tier 3 ABM     Published Date: May 15, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location—across time zones or simply across the conference table. And those workplaces are expanding faster than ever, powered by mobile and cloud usage that makes virtual meetings essential. With scalable and secure voice, video, and content sharing, real-time collaboration can happen anywhere. Staying connected can lead to improved productivity and faster decision-making, as well as better customer service. But only if the technology offers a seamless experience and is intuitive enough to drive user adoption. While the need for better meetings is universal, not all conferencing tools are the same. Choosing the wrong tool could actually decrease productivity by wasting valuable meeting time troubleshooting the technology, or by providing a negative experience that will deter users from embracing it. This is especially true in situations where poor meeting quality could impact
Tags : 
    
Cisco EMEA Tier 3 ABM
Published By: Hewlett Packard Enterprise     Published Date: May 04, 2018
Multicloud Storage for Dummies consists of five short chapters that explore the following: - How the multicloud storage model aligns with modern business and IT initiatives - Common barriers to cloud adoption and how a multicloud storage model addresses them - How to build a multicloud data center - What to look for in multicloud storage services - Real-world multicloud use cases
Tags : 
    
Hewlett Packard Enterprise
Published By: Amazon Web Services     Published Date: Apr 28, 2018
Les technologies d'intelligence artificielle telles que l'apprentissage machine et le Deep Learning permettent d'obtenir des informations et de la précision à deux marques majeures dans des secteurs très différents : la santé et les assurances. Des théories sur les futures incidences de l'intelligence artificielle (IA) sur les entreprises et la société vont florissantes. Mais la réalité du terrain aujourd'hui pour les entreprises et les dirigeants appliquant des technologies comme l'apprentissage machine et l'apprentissage profond à leurs enjeux majeurs est déjà très enthousiasmante. Les modèles de fonctionnement sont refondés en se basant sur les informations obtenues de puissantes capacités cognitives. De nouveaux produits et services améliorent l'expérience client, voire la condition humaine. D'une façon très concrète et significative, l'IA change le monde pour le meilleur.
Tags : 
    
Amazon Web Services
Published By: Oracle     Published Date: Feb 16, 2018
To succeed in today’s competitive reality, businesses need to free themselves from the limitations of legacy IT infrastructure. The days of purchasing hardware and maintaining massive data centers to run IT must come to an end. Managing and maintaining your infrastructure is simply too expensive. A recent Gartner survey found that more than 80 percent of CIOs consider Infrastructure as a Service (IaaS) to be a viable option and 10 percent of CIOs already consider it to be their default choice for infrastructure. Utilizing an infrastructure with an elastic, pay-as-you-go service model not only reduces costs and worries, but also frees IT organizations to innovate in ways that will enhance business growth.
Tags : 
iaas, business, legacy, infrastructure, oracle, organisations
    
Oracle
Published By: Oracle     Published Date: Feb 28, 2018
There is no doubt that enterprise cloud is a new and improved IT strategy. Cloud services have proven to improve organizational agility and reduce the burden of IT infrastructure and cost. Moving to the cloud is no longer a question of “if” but “when” and “how.” Most enterprises we interviewed are moving to cloud in phases over time and matching workloads to their perceptions of a vendor’s cloud capabilities that will best support their objectives. Many will require the ability and flexibility to support multivendor cloud and multiple deployment choices (e.g., public cloud, private cloud, and hybrid cloud).
Tags : 
cloud, enterprise, scale, infrastructure
    
Oracle
Published By: Oracle     Published Date: Mar 14, 2018
Pour réussir dans la réalité concurrentielle d'aujourd'hui, les entreprises doivent se libérer des contraintes imposées par l'infrastructure informatique existante. L'achat de matériel et la maintenance d'énormes centres de données pour la mise en œuvre de systèmes informatiques appartiennent au passé: la gestion et la maintenance de l'infrastructure sont tout simplement trop coûteuses. Un récent sondage Gartner a révélé que plus de 80% des DSI pensent que l'infrastructure-en-service (IaaS) est une option viable et que 10% d'entre eux la considèrent déjà comme le choix par défaut pour les infrastructures. . L'utilisation d'une infrastructure avec un modèle de service élastique et payant réduit non seulement les coûts et les inquiétudes, mais permet également aux organisations informatiques de se concentrer sur l'innovation pour stimuler la croissance de l'entreprise.
Tags : 
    
Oracle
Published By: Akamai Technologies     Published Date: Apr 25, 2018
Cyber attackers are targeting the application programming interfaces (APIs) used by businesses to share data with customers. Consumer mobile adoption, electronic goods and services, and high volumes of data have led businesses to use APIs for data exchange. Unfortunately, attackers can also use APIs to access or deny service to valuable data and systems. This white paper explores strategies for protecting APIs. You’ll learn about APIs, how and why these endpoints are targets for web application attacks, security models, and how Akamai can help.
Tags : 
api, security, interface, businesses, data, mobile, adoption
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
Cyber attackers are targeting the application programming interfaces (APIs) used by businesses to share data with customers. Consumer mobile adoption, electronic goods and services, and high volumes of data have led businesses to use APIs for data exchange. Unfortunately, attackers can also use APIs to access or deny service to valuable data and systems. This white paper explores strategies for protecting APIs. You’ll learn about APIs, how and why these endpoints are targets for web application attacks, security models, and how Akamai can help.
Tags : 
api, security, interface, businesses, data, mobile, adoption
    
Akamai Technologies
Published By: Oracle     Published Date: May 03, 2018
Cloud services are poised to boost US GDP by $2 trillion over the next decade, according to new research commissioned by Oracle—but not every firm will benefit. In Intelligent Finance: How CFOs Can Lead the Coming Productivity Boom, Dr. Michael Mandel, senior fellow at the Mack Institute for Innovation Management at the Wharton School, shares how finance leaders across industries can help their organizations benefit from the coming wave of US productivity using cloud services—and the emerging technologies and global best practices they deliver.
Tags : 
finance, cfo, productivity, industry, oracle, delivery
    
Oracle
Published By: Microsoft     Published Date: Mar 22, 2018
Die Nachfrage nach Software und verwandten Services ist heute größer als je zuvor. Dieser Trend wird weiterhin anhalten und sich exponentiell steigern da alle Arten von Anwendungen in steigendem Maße Teil unseres Alltags werden. Sie als Entwickler müssen „zaubern“ können und haben die alles andere als einfache Aufgabe, diese digitale Revolution den Benutzern zu vermitteln. Neben den einzigartigen greifbaren Funktionen Ihrer Software gibt es viele Elemente im Hintergrund, um die Sie sich kümmern müssen: Ihre Anwendungen müssen hochgradig verfügbar sein, global funktionieren, nahtlos mit einer Reihe von Geräten zusammenarbeiten, sicher sein und zu angemessenen Kosten in großem Maßstab ausgeführt werden können. Diese Herausforderungen stellen sich bei einem Großteil der Software und in den meisten Branchen. Die Lösungen sind jedoch unbeständig, müssen stets neu erfunden werden, und sowohl Entwicklung als auch Wartung können schwierig und kostspielig sein.
Tags : 
developer, cloud, azure
    
Microsoft
Published By: Microsoft     Published Date: Mar 23, 2018
Die Zukunft für den Serviceaußendienst Kevin Ashton, Technologieexperte aus Großbritannien, begründete am Massachusetts Institute of Technology (MIT) das Auto-ID Lab, in dem Pionierarbeit auf dem Gebiet der RadioFrequency Identification (RFID) und anderen Sensoren geleistet wurde. Im Zuge seiner Tätigkeit prägte Ashton im Jahr 1999 erstmals den Begriff des „Internet of Things”, kurz IoT, um die Vernetzung alltäglicher Gegenstände und Geräte sowie deren Übermittlung von Daten und Informationen zu beschreiben. Kevin Ashton gilt deshalb heute als „Vater” des IoT-Konzepts. Ende des Jahres 2015 war Kevin Ashton als Referent auf einem europäischen Kongress zum Thema Kundenservice geladen. Seine These: Das Servicemanagement im Außendienst sei die erste Branche, die mit dem Internet of Things eine grundlegende Transformation durchlaufe.
Tags : 
    
Microsoft
Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
Tags : 
    
Microsoft
Published By: Google     Published Date: Apr 26, 2018
No one in today’s highly connected world is exempt from security threats like phishing, ransomware, or denial-of-service (DoS) attacks. Certainly not Google. Google operates seven services with more than one billion active users each (including Google Search, YouTube, Maps, and Gmail). We see every type of attack, bad software, and bad actors—multiple times a day—and we’re proud of what our people, processes, and technology do to stop them. Google has published more than 160 academic research papers on computer security, privacy, and abuse prevention and has privately warned other software companies of weaknesses discovered in their systems. Within Google, we enforce a zero-trust security model, which monitors every device on the internal network.
Tags : 
    
Google
Published By: Google     Published Date: Apr 30, 2018
"Cloud platforms are rewriting the way that companies work, serving as a vital foundation for digital transformation. Companies should brace for challenges that will need to be met as they transition from in-house systems to hybrid-cloud, multi-cloud, and public-cloud environments. Learn how an open-source strategy and consistent governance will help your company use multi-clouds to compete in the digital world. Download the Harvard Business Review Analytic Services report and find out more."
Tags : 
    
Google
Published By: Dell EMC     Published Date: Feb 07, 2018
All companies, small and large, grapple with infrastructure growth and IT modernization. For many companies, datacenter infrastructure has become an essential part of a hybrid cloud environment that allows users to consume internal and external resources seamlessly. This, in turn, is helping modernize today's datacenters and drive new levels of agility, productivity, and scale. A common attribute of modern datacenter infrastructure is solutions that provide all compute and data services as a single system that can be managed holistically at a rack scale. IDC refers to such solutions as converged infrastructure. Intel Inside®. Powerful Productivity Outside. Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Tags : 
    
Dell EMC
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
Tags : 
patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Mitel     Published Date: Apr 25, 2018
It’s time to find a new communications solution for your company. Before you start your search, consider this: No two company’s operations are quite the same and different organizations benefit from different types of phone systems. Understanding the factors that are driving many businesses to move their communications to the cloud will help you determine if a cloud communications solution is right for you. Here are seven operational trends propelling today’s move to Unified Communications as a Service (UCaaS). Check off each statement that rings true for your company. The more checks, the more your company will excel in the cloud.
Tags : 
cloud, business, communications, company, organization
    
Mitel
Published By: Mitel     Published Date: Apr 25, 2018
Businesses today are increasingly turning to Unified Communications as a Service (UCaaS) to meet their cloud communications needs. But how do you know which offering is right for you? This eGuide outlines 2 categories -- and questions within each -- to help you evaluate UCaaS providers and ensure you make an informed decision hat will benefit your business for years to come.
Tags : 
evaluation, ucaas, providers, service, businesses
    
Mitel
Published By: Carbon Black     Published Date: Apr 10, 2018
For decades, the financial services industry has endured constant change and uncertainty, from the depths of a financial crisis to widespread regulation overhauls. With the advent of more advanced cybersecurity threats, the industry has responded with rapid digital transformation to remain competitive while also pushing the envelope. Today, managing and mitigating cyber-related risks not only draws government scrutiny, but increased consumer scrutiny as well, with longstanding brand reputations anchored to institutions’ ability to protect its most sensitive data. In a recent survey of Americans, financial information was considered by consumers to be their most valuable personal information, worth even more than personal or family photos and videos. For consumers, failing to protect their data is a grave violation of trust, to the point where 72% would consider leaving their current financial institution if their sensitive information was taken hostage by ransomware.1 Not only does the
Tags : 
    
Carbon Black
Published By: Groove     Published Date: May 16, 2018
HotSchedules is a technology company that streamlines several aspects of running a business in the service industry. The sales team at HotSchedules had been using Salesforce for several years, but they were spending a lot of time on data entry and other manual tasks. They needed a way to simplify recordkeeping so they could spend more time talking to prospects. The HotSchedules sales team is taking advantage of the full suite of features in Groove to enhance their sales operations at every turn — from Salesforce integration to multi-step campaigns to analytics. Let’s take a look.
Tags : 
    
Groove
Published By: Groove     Published Date: May 16, 2018
Trader Interactive provides marketing services and technology solutions to customers across seven verticals. Their customer support team was bogged down with associating support requests with the appropriate cases in Salesforce, and they needed a solution to streamline their work. Now, the customer support team enjoys Gmail integration with Salesforce, and the sales team takes advantage of multi-step campaigns, email tracking, and much more. Overall, they’ve been able to work more efficiently and provide better value to their customers. Let’s check out their story.
Tags : 
    
Groove
Published By: MobileIron     Published Date: Nov 14, 2017
This paper covers some of the critical security gaps today’s mobile-cloud enterprises must address: • Unsecured devices. Unsecured devices allow users to easily access business data from mobile apps or cloud services simply by entering their credentials into an app or browser on the device. Once on the device, data can be easily compromised or shared with unauthorized, external sources. • Unmanaged apps. These typically include business apps, such as Office 365 productivity apps, that the user has downloaded from a personal app store instead of the enterprise app store. As a result, these apps are not under IT control but can still be used to access business content once the user enters his or her credentials. • Unsanctioned cloud services. Most enterprise cloud services have associated ecosystems of apps and services that integrate using APIs. While the enterprise cloud service might be sanctioned, apps and services from its ecosystem might not be.
Tags : 
    
MobileIron
Published By: MobileIron     Published Date: May 07, 2018
This 10-point checklist outlines best practices for designing a security architecture that protects cloud data at the endpoint. Enterprise computing architectures have changed fundamentally in the last ten years, as employees consume an ever-growing collection of business cloud services through mobile apps. The traditional security approach of network perimeter and locked-down endpoints is not suitable for this app-to-cloud model of modern work.
Tags : 
cloud, best, practices, endpoint, security, data
    
MobileIron
Published By: Mimecast     Published Date: Apr 13, 2018
On the 13th February 2017, the Privacy Amendment (Notifiable Data Breaches) Act was passed in the Australian Parliament, introducing a mandatory notification regime. This bill commences on the 23rd February 2018 and will require organisations to notify data subjects and regulators in the event of an “eligible” data breach. Mimecast’s proven portfolio of cloud-based, security and cyber resilience services for email can be a vital component of any organisation’s Notifiable Data Breaches compliance strategy
Tags : 
    
Mimecast
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : 
contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Start   Previous   1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.


Featured FREE Resource: