strategy

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Published By: Genesys     Published Date: Jul 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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Genesys
Published By: KPMG     Published Date: Jul 12, 2018
Manufacturers are already investing in select industry 4.0 technologies and capabilities. But their investments won’t automatically deliver success. What strategy should you follow to become an i4.0 leader? Read this report to find out: • how leading manufacturers invest to optimise the benefits of industry 4.0 • why deploying at the right scale is key to delivering enterprise value • what capabilities, controls and culture are required to support 4.0 success • how to use 4.0 to deliver better value for customers • why i.4. leaders are bringing suppliers into the i4.0 environment. Download the report now
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KPMG
Published By: KPMG     Published Date: Jul 12, 2018
With disruptive ideas and technologies coming thick and fast, formulating a strategic response is critical to long-term survival. How can you prepare a strategy for success? Read this report to find out: • how established organisations are meeting the challenge from disruptors • what models they’re using to gain first-mover access to technology innovation • why designing an overall portfolio of disruption responses is key • how to navigate disruption successfully, with a clear four-step approach. Download the report now
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KPMG
Published By: EverString     Published Date: Jul 10, 2018
Account-Based Marketing (ABM) is gaining traction as the viable compliment to traditional sales and marketing efforts. ABM allows sales and marketing teams to be more personalized and targeted for the accounts that matter most to their business. In this ebook we will take you through: - The foundation of Account-Based Marketing - Why ABM has become so popular - How to select your target accounts - How to build a data-backed ABM strategy - How to implement an ABM strategy
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EverString
Published By: KPMG     Published Date: Jul 10, 2018
Alliances are becoming a key part of corporate strategy for organisations seeking to keep abreast of disruptive technologies. Is this the right route for your organisation – and how can you maximise the chances of success? Download this report to find out: • how alliances are reshaping industries worldwide • whether strategic alliances are a viable alternative to M&A • the factors that can make or break an alliance • three priorities for making an alliance work.
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KPMG
Published By: KPMG     Published Date: Jul 10, 2018
With disruptive ideas and technologies coming thick and fast, formulating a strategic response is critical to long-term survival. How can you prepare a strategy for success? Read this report to find out: • how established organisations are meeting the challenge from disruptors • what models they’re using to gain first-mover access to technology innovation • why designing an overall portfolio of disruption responses is key • how to navigate disruption successfully, with a clear four-step approach.
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KPMG
Published By: KPMG     Published Date: Jul 10, 2018
Initiatives that provide a digital customer experience or digitise existing processes merely scratch the surface. To unleash the true potential of digital, you need to reimagine your business model. Download this report to find out: • ten key technologies that will change business forever • why strategy beats technology in the race to transform • where business leaders think the key changes happen • the three categories of innovation that will drive digital business models of the future.
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KPMG
Published By: KPMG     Published Date: Jul 10, 2018
Manufacturers are already investing in select industry 4.0 technologies and capabilities. But their investments won’t automatically deliver success. What strategy should you follow to become an i4.0 leader? Read this report to find out: • how leading manufacturers invest to optimise the benefits of industry 4.0 • why deploying at the right scale is key to delivering enterprise value • what capabilities, controls and culture are required to support i4.0 success • how to use i.4 to deliver better value for customers • why i.4. leaders are bringing suppliers into the i4.0 environment.
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KPMG
Published By: KPMG     Published Date: Jul 10, 2018
Modern regulation demands connected thinking, leading-practice processes, optimal data management and insightful reporting – all of which makes the finance function the ideal catalyst for change. Read this report to find out: • how to structure a transformation plan and strategy • how to create the optimal team for transformation • what leading companies are doing to drive transformation through regulatory change.
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KPMG
Published By: KPMG     Published Date: Jul 10, 2018
With disruptive ideas and technologies coming thick and fast, formulating a strategic response is critical to long-term survival. How can you prepare a strategy for success? Read this report to find out: • how established organisations are meeting the challenge from disruptors • what models they’re using to gain first-mover access to technology innovation • why designing an overall portfolio of disruption responses is key • how to navigate disruption successfully, with a clear four-step approach.
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KPMG
Published By: KPMG     Published Date: Jul 10, 2018
Initiatives that provide a digital customer experience or digitise existing processes merely scratch the surface. To unleash the true potential of digital, you need to reimagine your business model. Download this report to find out: • ten key technologies that will change business forever • why strategy beats technology in the race to transform • where business leaders think the key changes happen • the three categories of innovation that will drive digital business models of the future.
Tags : 
    
KPMG
Published By: KPMG     Published Date: Jul 10, 2018
Modern regulation demands connected thinking, leading-practice processes, optimal data management and insightful reporting – all of which makes the finance function the ideal catalyst for change. Read this report to find out: • how to structure a transformation plan and strategy • how to create the optimal team for transformation • what leading companies are doing to drive transformation through regulatory change.
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KPMG
Published By: Monetate     Published Date: Jul 05, 2018
According to The Forrester Wave™: Experience Optimization Platforms, Q2 2018 report, as enterprises continue to consolidate online testing, behavioral targeting and recommendations practices, Experience Optimization Platform (EOP) Providers have been differentiating their services in two key areas: the ability to execute tests across digital channels, and sophistication of behavioral targeting and recommendation techniques. This report assesses the current offering, strategy, and market presence of eight EOP providers, including Monetate. In the report you’ll learn: • Three core capabilities Forrester considers requirements for savvy optimization. • EOP evaluation strategies you can use to evaluate your current vendor (or select a new one) • Criteria that Forrester used to determine Monetate as a “Strong Performer”
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Monetate
Published By: Akamai Technologies     Published Date: Jul 02, 2018
Forrester has published the results of its research evaluating the 10 most significant web application firewall (WAF) vendors on 33 important criteria. Akamai is proud to be recognized as one of three Leaders in WAFs, with top rankings in both the current offering and strategy categories.
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Akamai Technologies
Published By: Evariant     Published Date: Jul 02, 2018
When call center agents don’t have access to an EMR, consumer demographic, sociological and other data, nor an understanding of marketing campaigns, agents are inefficient, reactive and unable to personalize interactions with patients and consumers. The disjointed call center experience harms the health system’s ability to find, guide, and keep patients for life. The call center is often the first touch for many prospective healthcare customers, and Scripps Health recognized these challenges. They made the pivot from call center as cost center to strategic lynch pin in their patient experience strategy. Call center agents are now delivering a world-class patient experience as they provide physician referrals, take class registrations, and serve as a clearing house for general information . An added bonus of the shift is they can now integrate outbound calling into campaign efforts, and measure the full impact of marketing efforts and strengthen marketing’s ROI. Get your free copy of
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call center, conversions, health, proactive
    
Evariant
Published By: IBM     Published Date: Jul 02, 2018
Businesses are struggling with numerous variables to determine what their stance should be regarding artificial intelligence (AI) applications that deliver new insights using deep learning. The business opportunities are exceptionally promising. Not acting could potentially be a business disaster as competitors gain a wealth of previously unavailable data to grow their customer base. Most organizations are aware of the challenge, and their lines of business (LOBs), IT staff, data scientists, and developers are working to define an AI strategy. IDC believes that this emerging environment is to date still highly undefined, even as businesses must make critical decisions. Should businesses develop in-house or use VARs, systems integrators, or consultants? Should they deploy on-premise, in the cloud, or in some hybrid form? Can they use existing infrastructure, or do AI applications and deep learning require new servers with new capabilities? We believe that many of these questions can be
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IBM
Published By: Butler Technologies     Published Date: Jul 02, 2018
As enterprises become more distributed and migrate applications to the cloud, they will need to diversify their network performance management solutions. In particular, the network operations team will need to complement its packet-based monitoring tools with active test monitoring solutions to enhance visibility into the cloud and help enterprises scale monitoring gracefully and cost-effectively.
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Butler Technologies
Published By: Cornerstone OnDemand     Published Date: Jun 29, 2018
There is no time like the present to come up with an improved strategy for employee retention and development. It is critical for you as supervisors and managers to engage employees effectively if you don’t want your top talent to look for opportunities elsewhere to grow in their careers. Help your employees do their best work by removing obstacles, recognizing valuable contributions and promoting creative approaches to career advancement. Take action to retain employees: authorize them to make decisions; initiate conversations about performance, be transparent; and provide guidance during times of change or uncertainty.
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employee, retention, development, talent
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Jun 29, 2018
When you’re tasked with filling numerous open requisitions, you’ll typically source and engage candidates using the same traditional methods you’ve always used: you’ll post a job requisition online, wait for the flood of resumes to come in, then over-rely on tracking candidates via spreadsheets and emails. This isn't a winning strategy and it actually makes the recruiting process longer, more expensive, and less effective for building a powerhouse workforce.
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talent, acquisition, strategy, workforce
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Jun 29, 2018
Employee management tools that are paper-driven and spreadsheet oriented are no longer viable workforce development strategies. The modern worker wants performance evaluations to be goal oriented and feedback-focused, with learning opportunities that are self-driven and personalized to their own career aspirations. Combining Performance with Learning helps employees and managers create meaningful career-building plans that lead to bottom line growth.
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growth, strategy, development, spreadsheet, workforce
    
Cornerstone OnDemand
Published By: Cornerstone OnDemand     Published Date: Jun 29, 2018
Retaining a high-performing workforce requires closing the skills gap and developing each employee, from hire to retire. Realize the benefits of better performance and higher productivity with five strategies for creating an effective learning strategy
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employee, development, learning, organizations, goals
    
Cornerstone OnDemand
Published By: Reputation.com     Published Date: Jun 29, 2018
There’s no getting around it: Managing your online reputation is critical to a successful marketing strategy, as well as to the health and continued growth of your business. According to recent research, 87 percent of Americans say they trust online reviews to help them choose which local businesses or services will receive their hard-earned dollars. What’s more, eCommerce agency Corra found 88 percent of consumers have avoided a company because of a bad review. As consumers increasingly rely on online reviews, businesses that leave their online reputation to chance are at a severe disadvantage versus those with solid Online Reputation Management (ORM) programs in place. But where do you start? What You’ll Learn in This Guide Online Reputation Management is a discipline that you can take on easily — step by step.This guide will take you through the basics of launching an ORM program in your organization. You’ll learn about: • Defining your goals • Where to focus your efforts • How t
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Reputation.com
Published By: Reputation.com     Published Date: Jun 29, 2018
Creating competitive advantage starts with a sound digital strategy. In a 2017 survey of healthcare consumers across the U.S. from a representative range of demographic groups, we found that 88% of consumers begin their search for healthcare providers online. Consumers rely on search engines and review sites to steer their decisions about where to go for care. What consumers read about you online heavily influences their decision-making. Your reputation is defined at every touchpoint a potential patient has with your doctors and organization on the web — from the doctor or location listing, to patient rating and reviews, to finding the right doctor and reading profiles on your website. Done well, online reputation management (ORM) enables your providers to generate a high volume of representative reviews from the “silent majority,” while providing valuable insights to improve patient experience, make operational improvements and drive new patient appointments.
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Reputation.com
Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
There’s no turning back from the fact that disruptive business automation is here. As artificially intelligent functionality delivers more capabilities that we increasingly take for granted, it’s difficult to grasp all the implications of this transformation. In this eBook, the aim is to illustrate what it means for business, for the people who work in those businesses, and for people served by those businesses every day. To better understand how automation is changing business, and with the generous support of CA Technologies, we reached out to 39 experts to get their opinion. By providing practical insights into what is happening today and what may be just over the horizon, I believe this eBook will be a valuable resource for anyone planning an automation strategy.
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CA Technologies_Business_Automation
Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
In the 26-criteria evaluation of continuous delivery and release automation (CDRA) providers, we identified the 15 most significant — Atlassian, CA technologies, Chef Software, Clarive, CloudBees, electric Cloud, Flexagon, Hewlett packard enterprise (Hpe), IBM, Micro Focus, Microsoft, puppet, Red Hat, VMware, and Xebialabs — and researched, analyzed, and scored them. We focused on core features, including modeling, deploying, managing, governing, and visualizing pipelines, and on each vendor’s ability to match a strategy to these features. this report helps infrastructure and operations (I&o) professionals make the right choice when looking for CDRA solutions for their development and operations (Devops) automation.
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CA Technologies_Business_Automation
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