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Published By: 6th Sense Analytics     Published Date: Sep 17, 2007
During this podcast, you’ll hear from Thomas Koulopoulos, founder of Delphi Group, managing director of Perot Systems Innovation Labs, and author of Smartsourcing. A widely recognized authority on IT, innovation and the globalization of business, Tom was named one of the industry’s six most influential consultants by InformationWeek magazine.
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offshore, offshoring, outsource, outsourcing, cost, costs, cost savings, spend management, spending, cost efficient, 6th sense
    
6th Sense Analytics
Published By: 6th Sense Analytics     Published Date: Sep 18, 2007
Software development projects have a long and storied history of failure. In fact, 82% of projects today run late, while errors cost 80% of the average project budget to fix (The Standish Group). Certainly no other business process today is allowed to endure this sort of failure. But software development is often left to chance, despite the significant cost and importance of the process.
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software development, development, programming, programmer, quality assurance, quality control, software testing, cost, costs, cost savings, spend management, spending, cost efficient, 6th sense
    
6th Sense Analytics
Published By: 6th Sense Analytics     Published Date: Sep 19, 2007
Offshore development has been embraced by the vast majority of commercial software vendors and enterprise application development groups. Why? Because a world flattened by globalization makes it possible to improve competitiveness by taking advantage of the easy exchange of low-cost, high-quality technical skills.
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offshore, offshoring, outsource, outsourcing, software, productivity, workforce, workforce management, globalization, 6th sense, 6th sense analytics
    
6th Sense Analytics
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
Do attitudes to IT adoption vary depending on your seniority within a business? And could this be holding back adoption of technology? These are key questions explored in this paper, which compares the views of mid-level ‘hands on’ IT managers with those of senior directors within British companies. Across both groups, there is a sense that UK business in general is too wary of implementing new technology. But there is a significant divergence of opinion when it comes to a range of factors, such as the extent to which companies invest in new technology, stay on top of the latest tech, and understand its importance to the success of the business. A pattern emerges, whereby the senior leaders within companies are far happier than middle managers with the status quo around technology adoption. And IT managers even suggest that this might be driven by self preservation on the part of senior leaders.
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video conferencing, instant messaging, cloud based computer system, fixed phone line, pbx, cloud based telephony system, call analytics, byod, wearable technology
    
8x8 Inc.
Published By: Aberdeen - youSENDit     Published Date: Sep 14, 2011
Aberdeen Group research finds that file transfer has transformed from a loose collection of low-level protocols to full-featured, enterprise-class solutions for secure, reliable managed file transfer. This report examines how organizations benefit from managed file transfer solutions, and recommends steps to success for all organizations.
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yousendit, technology, greater business value, reliable file transfer, low-level protocols, security
    
Aberdeen - youSENDit
Published By: Aberdeen Group     Published Date: Apr 12, 2011
This research brief looks at the role of EV SSL Server Certificates in providing end-users with a higher level of assurance of a legitimate web site, and in increasing their confidence in the security of conducting online transactions.
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aberdeen, ev ssl server certificate, extended validation, key management solution, encryption, security investment, scg, ssl, certificate, ecommerce
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Jun 01, 2011
Aberdeen's research and analysis indicates that the strongest near-term growth for EV SSL Server Certificates will come from Small businesses (<$50M in annual revenue), particularly in the EMEA and Asia / Pacific geographies.
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aberdeen, ssl server certificates, ev ssl server certificates
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Jun 02, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
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aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state, governmental, decisions, data management
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Jun 02, 2011
The focus of this document is to quantify the cost of IT-induced business downtime.
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aberdeen, datacenter uptime, roi, disaster recovery, best-in-class, industry average, laggard, sla, service level agreement, business continuity, business interruptions, cost of downtime, data protection
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Jun 02, 2011
Aberdeen has ascertained that companies that backup critical data and systems at remote locations have a faster recovery time from computer-generated business interruptions.
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aberdeen, disaster recovery, business disruption, remote data storage, data archiving, data protection
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Jul 11, 2011
This document outlines key concerns that exist for both IT and line-of-business videoconferencing stakeholders and is intended to allow both of these constituencies to better understand the holistic challenges and value propositions of videoconferencing.
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aberdeen group, business enterprise videoconferencing, compliance, virtualizing video application, unified communications, video solutions, roi, value proposition, video-enabled, video-aided
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 06, 2011
This Aberdeen Group research shows why you should be looking more closely right now at secure/managed file transfer solutions.
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aberdeen, secure / managed file transfer, file transfer, collaboration, copy and carry, ftp, dropbox, sftp, ftps, smft, enterprise data, velocity, consumerization, complexity, digital diy
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Oct 19, 2011
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
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aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
Customers are the lifeblood of business, but their importance is sometimes forgotten when it comes time to collect payment. For most organizations, accounts receivable is one of the largest assets on the balance sheet. To maintain a competitive position in the market, companies are looking to improve asset-to-cash conversion performance. From the financial supply chain perspective, the goal of the order-to-cash cycle is simple: to translate successful sales into actual financial benefit for the organization.
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aberdeen, accounts receivable, customers, business, organization, conversion performance
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
In this whitepaper, you will see that the financial benefits of cloud computing are very real, the payback period is characteristically very short and the action steps to obtain these savings are very well defined.
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ibm, cloud computing, aberdeen, business technology, business, roi, it environment
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
IBM® Tivoli® Netcool®/OMNIbus is a "manager of managers" designed to collect and correlate events from a broad spectrum of infrastructures, providing a "single pane of glass" view into the performance of the entire IT and business infrastructure.
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business technology, ibm, aberdeen, manager, business infrastructure, it management
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
This book helps put the private cloud model of computing into perspective for both businesses and technical leaders, providing valuable insight on how to make cloud computing an integral part of your business.
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cloud, computing, aberdeen, technology, ibm, cloud, private cloud, business, business technology
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
The purpose of this paper is to introduce the cloud computing adoption framework from IBM and make it available for use by any organization looking for a standardized frame of reference for cloud computing discussions.
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cloud, computing, aberdeen, technology, ibm, cloud, cloud adoption
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 25, 2012
The report will show how Best-in-Class organizations are prioritizing their social spend to improve personalization and brand compliance.
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retail, aberdeen, omni-channel, social, social marketing, marketing, social network, social media
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Jul 11, 2011
This document outlines key concerns that exist for both IT and line-of-business videoconferencing stakeholders and is intended to allow both of these constituencies to better understand the holistic challenges and value propositions of videoconferencing.
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aberdeen group, business enterprise videoconferencing, compliance, virtualizing video application, unified communications, video solutions, roi, value proposition, video-enabled, video-aided
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Aug 16, 2011
The purpose of this report is to provide guidance on how best to streamline sales and use tax management.
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aberdeen, minimizing audit exposure, pace model, tax management practices, best practices
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Aug 04, 2015
The practice of using predictive analytics for marketing is becoming much more commonplace, but, in many ways, this field is still immature. Marketers are using analytics to identify new prospects, qualify leads, predict close rates, and optimize pricing, but there are still many ways to refine these methods -- along with many pitfalls to avoid. Download this white paper to learn how to win the B2B marketing analytics poker game.
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predictive analytics, leads, pricing, close rates, public data, social media, data analysis, internet marketing, marketing research
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Nov 13, 2015
Aberdeen’s Content Marketing survey revealed that while 95% of marketers are using or considering using a content marketing strategy, there are some distinct differences between those using content well and those just using content. The Best-in-Class are not only creating content at volume, they are taking a much more data-driven approach to their content marketing strategy — and it’s paying off. Find out how.
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customer acquisition, marketing leads, marketing challenges, marketing messages, contact management, data science, demand generation, email marketing, inbound marketing, lead generation, lead intelligence, market research, integrated marketing, lead nurturing, marketing analytics, social media, advertising agencies, internet marketing, crm & customer care, traditional marketing
    
Aberdeen Group
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