performance

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Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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8x8 Inc.
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
This complimentary report will display the biggest benefits of moving to 8x8 Virtual Contact Center including: -Moving and expanding faster while minimizing upfront costs -Simplifying contact center performance management with powerful tools -Improving processes and operations with prebuilt CRM integrations Download Now!
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8x8 Inc.
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
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cloud contact center, ccng, analytics. remote working, non-voice channels
    
8x8 Inc.
Published By: Aberdeen     Published Date: Jun 17, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
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aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state, governmental, decisions, data management
    
Aberdeen
Published By: Aberdeen Group     Published Date: Jun 02, 2011
Download this paper to learn the top strategies leading executives are using to take full advantage of the insight they receive from their business intelligence (BI) systems - and turn that insight into a competitive weapon.
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aberdeen, michael lock, data-driven decisions, business intelligence, public sector, analytics, federal, state, governmental, decisions, data management
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
Customers are the lifeblood of business, but their importance is sometimes forgotten when it comes time to collect payment. For most organizations, accounts receivable is one of the largest assets on the balance sheet. To maintain a competitive position in the market, companies are looking to improve asset-to-cash conversion performance. From the financial supply chain perspective, the goal of the order-to-cash cycle is simple: to translate successful sales into actual financial benefit for the organization.
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aberdeen, accounts receivable, customers, business, organization, conversion performance
    
Aberdeen Group
Published By: Aberdeen Group     Published Date: Sep 11, 2012
IBM® Tivoli® Netcool®/OMNIbus is a "manager of managers" designed to collect and correlate events from a broad spectrum of infrastructures, providing a "single pane of glass" view into the performance of the entire IT and business infrastructure.
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business technology, ibm, aberdeen, manager, business infrastructure, it management
    
Aberdeen Group
Published By: Aberdeen-IBM     Published Date: Sep 12, 2012
IBM® Tivoli® Netcool®/OMNIbus is a "manager of managers" provides a "single pane of glass" view into the health and performance of the entire IT and business infrastructure.
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business technology, ibm, aberdeen, manager, business infrastructure, it management, application performance management, business intelligence
    
Aberdeen-IBM
Published By: Accelops     Published Date: Nov 05, 2012
AccelOps' Unified Infrastructure Management Examined: How network and security administrators can monitor performance, availability and events with just one application
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accelops, infrastructure management, analytics, network security
    
Accelops
Published By: AccelOps     Published Date: Jan 08, 2014
Use real-time analytics and correlation for efficient root-cause analysis in your data center. Learn more about how AccelOps can help your company in our latest white paper.
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accelops, application performance, network, data, data center, network monitoring, cloud, infrastructure, open source, security management, virtualization, wireless, server
    
AccelOps
Published By: Achievers     Published Date: Mar 21, 2012
The key to unlocking performance and growth is aligning the actions and goals of employees with the priorities of the organization. Read Aberdeen's research on Rewards and Recognition to learn how to align employees to your organization and inspire performance.
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employee recognition, employee engagement, employee rewards, hr trends, generation, gen x, gen y, millennials, retention, engage, business results, corporate culture
    
Achievers
Published By: Achievers     Published Date: Jun 05, 2012
The research in this report reveals that progressive organizations look at recognition differently. Most importantly, they have a strategy for recognition that ensures alignment with business goals, organizational culture and other talent management processes. These organizations design their programs to consistently reinforce key behaviors and outcomes necessary to drive business success.
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achievers, human resources, employee recognition, employee development, hr management, employee performance
    
Achievers
Published By: Achievers     Published Date: Oct 01, 2012
The key to success is driving employee performance, through recognizing the right behaviors that impact the big picture. Read Paul Hebert's whitepaper to learn how one recognition platform can help you cut costs and increase efficiency.
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employee recognition, employee engagement, employee rewards, hr trends, generation, gen x, gen y, millennials, retention, engage, business results, corporate culture, company values, employee behaviors
    
Achievers
Published By: Achievers     Published Date: Dec 11, 2012
Managers that use employee recognition benefit from increased employee performance and achievement of organizational goals. Read this white paper to understand why managers are a critical component for successful employee recognition programs
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employee recognition, employee rewards, online recognition program, trends
    
Achievers
Published By: Achievers     Published Date: Nov 08, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
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employee engagement, business results, performance management, employee metrics
    
Achievers
Published By: Achievers     Published Date: Nov 08, 2013
Employee engagement is a team effort, but it requires a commitment from all three areas to be effective. Download your copy of our report and take the first step to real engagement in your company!
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employee engagement, performance management, productivity, management
    
Achievers
Published By: Achievers     Published Date: Dec 03, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
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employee engagement, business results, performance management, employee metrics
    
Achievers
Published By: Achievers     Published Date: Mar 27, 2014
Employees don’t leave companies. They leave bad managers. Bad managers are the number one reason employees quit. We’ve all experienced them at some point. They are the leading cause of employee disengagement. Today, 70 percent of North American employees feel indifferent or disengaged at work, costing the U.S. economy nearly $500 billion every year* in lost productivity, substandard performance, and employee turnover. Please download the white paper to learn more!
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human resources, managers, employee turnover, bad managers, employee success, employee disengagement
    
Achievers
Published By: Acquia     Published Date: Sep 13, 2011
Learn how you can improve performance, scalability and availability, while reducing business risk and costs with the Drupal Open Source social publishing platform and Acquia Hosting services.
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acquia, technology, scalability, drupal, hosting services, open source social publishing platform
    
Acquia
Published By: Acronis     Published Date: Dec 28, 2011
Taneja Group recently carried out a competitive assessment to put Acronis vmProtect 6 against Veeam in a head to head shoot-out. vmProtect 6 delivered across the board - demonstrating better simplicity, higher performance, and lower resource consumption.
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virtualization, virtualization software, disaster recovery, backup virtual machines, vmware backup, p2v, vmware data recovery, backup virtual server, virtualization backup, virtual backup, server migration, migrate from physical to virtual, v2v, migrate from virtual to virtual, acronis, veeam, vmprotect, acronis vmprotect, vm protection
    
Acronis
Published By: Act-On     Published Date: May 10, 2012
This 25-page Gleansight benchmark report explores how Top Performers are excelling in email performance through personalization.
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email marketing, marketing automation, email marketing personalization, marketing automation readiness, internet marketing, crm & customer care, marketing research
    
Act-On
Published By: Act-On     Published Date: Aug 28, 2012
In this Gleanster Deep Dive, analyst Ian Michiels discusses tactics for determining the ROI of social engagement for B2B, and demonstrates the Social Media Mean Performance Score (MPS) Dashboard.
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social media roi, b2b marketing, social media engagement, gleanster, content marketing, social media metrics
    
Act-On
Published By: Act-On     Published Date: Jul 08, 2015
Get started on your plan today with this six-step blueprint for developing a high-performance marketing plan.
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marketing, strategy, guide, roi
    
Act-On
Published By: Act-On     Published Date: Oct 09, 2015
As marketers, we often find ourselves on the dreaded execution treadmill. Running from campaign to campaign and tactic to tactic without understanding the impact we’re having on the bottom line. A high-performance marketing plan can help you understand how your programs are doing, tie them back to revenue, and show you where you should be prioritizing your time. Get started on your plan today with this six-step blueprint for developing a high-performance marketing plan.
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reachmail, marketing, marketing plan, developing a marketing plan, effective marketing plan, successful marketing plan, search marketing, advertising agencies, marketing research
    
Act-On
Published By: Act-On     Published Date: Apr 29, 2016
Traditionally, sales and marketing haven't always seen eye-to-eye. Our 2015 Sales and Marketing Alignment Survey clearly shows that in order to exceed revenue goals, outdated traditions need to change. In the eBook, we will show you the direct relationship between alignment and revenue performance and how the use of the right technologies will support business success.
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market, management, marketing, business optimization, business strategies, sales, technology
    
Act-On
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