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Published By: CA Technologies EMEA     Published Date: Nov 16, 2017
in der modernen application Economy hängt der markterfolg immer stärker von der Fähigkeit eines unternehmens ab, multi-Channel-anwendungen mit hervorragender und einzigartiger Customer Experience bereitzustellen. um die dafür erforderlichen Service Levels zu halten, müssen sich it-teams zu einem proaktiven it-monitoring hin bewegen. Dieses White Paper gibt einen Überblick über die Hauptanforderungen, die erfüllt sein müssen, damit it-teams effektive, proaktive monitoringfunktionen einrichten können.
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CA Technologies EMEA
Published By: Inspirus     Published Date: Oct 04, 2017
To reflect the needs of a diverse global market, companies need to encourage diversity and inclusion within their own organizations. Along with creating a more representative workforce, diversity also helps to build a more successful company. A two-year research study by Deloitte shows that companies who embrace diversity and inclusion in all aspects of their business statistically outperform their peers. Deloitte’s findings are in line with research carried out by Sodexo that highlighted the business benefits of gender equality. Workplaces that are gender-balanced show a higher employee engagement (+4 points), a stronger brand image (+5 points), increased gross profit (23%) and consistently higher organic growth (13%). Read this whitepaper to learn more about the ancillary benefits of adopting diversity programs for your workplace!
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Inspirus
Published By: Proofpoint     Published Date: Aug 21, 2017
Angreifer gehen heute kreativ vor und nutzen automatisierte Tools, um in Profilen bei sozialen Netzwerken (die häufig öffentlich zugänglich sind) nach Informationen über ihre Opfer zu suchen. Die Angreifer wissen daher, wo Sie arbeiten (und in welcher Position), ob Sie verheiratet sind und wo Sie in der Vergangenheit gearbeitet haben. Sie kennen Ihre Interessen, Hobbys und viele weitere Details. All diese Informationen werden zum Verfassen äußerst überzeugender E-Mail-Nachrichten verwendet, die Sie zum Klicken auf eine schädliche URL oder angehängte Datei verleiten sollen. Und sobald Sie geklickt haben, werden die Schaddaten auf Ihrem System abgelegt.
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phishing, malware, bec, angriffe zielen auf menschen ab, für sicherheitsteams
    
Proofpoint
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
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contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
    
8x8 Inc.
Published By: New Voice Media     Published Date: Jul 24, 2017
Da Kunden heute zunehmend digital vernetzt und Big Data auf dem Vormarsch sind, wird ein herausragender und personalisierter Kundenservice immer wichtiger. Der Kundenservice ist das entscheidende Alleinstellungsmerkmal, das den größten Einfluss auf Kundenentscheidungen und somit Ihren Umsatz hat.
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salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
    
New Voice Media
Published By: Epicor     Published Date: Apr 04, 2017
Emerging technologies and trends are disrupting the status quo for manufacturers around the globe. The Epicor “Factory of the Future” eBook explores the megatrends and disruptive technology that is shaping the future of manufacturing—and, more importantly, the eBook offers recommendations to help you grow your business amidst all this change. View the eBook to explore these topics and more: • Demographic shifts in manufacturing • Globalization • Resource scarcity • Knowledge and gender gaps • How to future-proof your manufacturing business
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erp software, enterprise resource planning software, fabrication, manufacturing
    
Epicor
Published By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
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frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation, customer experience
    
8x8 Inc.
Published By: CrowdTwist     Published Date: Oct 19, 2016
Learn how men and women differ in defining brand loyalty and what activities and preferences motivate action across the two genders.
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loyalty, crowdtwist, gender, brand, emerging marketing, advertising agencies, internet marketing, marketing research
    
CrowdTwist
Published By: Clicktale     Published Date: Sep 26, 2016
In this second paper of the Clicktale Psychology and Customer Experience Series, we examine how retailers can put inherent differences between the cognitive styles of men versus women to work for online businesses like yours.
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clicktale, psychology, customer experience, cognitive styles, gender differences, online business, website development, internet marketing, crm & customer care, marketing research, e-commerce, traditional marketing
    
Clicktale
Published By: gyro     Published Date: Sep 10, 2015
In this e-Book, learn what engineers value, how they view themselves and what they expect from the companies with which they work.
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engineers, gender stereotypes, hobbies, interests, emerging marketing, social media, crm & customer care, e-commerce
    
gyro
Published By: IBM     Published Date: Jan 06, 2015
Watch this webcast to learn how Pacesetters are using SaaS to provide their entire enterprise with a wide range of powerful benefits. SaaS can reduce costs, yes. But more than that, SaaS can engender rich and far reaching collaboration, lead to better decision making, and help your organization be more customer-focused and agile in the marketplace. That's not to say that the route to the winner's circle won't take some planning and preparation. You can start by asking yourself the right questions.
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saas, collaboration, customer-focused organizations, business agility
    
IBM
Published By: Kenshoo     Published Date: Oct 30, 2012
Per eMarketer, almost four billion dollars in advertising budgets were spent on Facebook ads during the past year, and that number is expected to grow to more than six billion in 2014. Read on to learn about efficient gender targeting with Facebook.
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kenshoo, facebook, targeting, facebook ads, gender targeting, social networks, user engagement, emerging marketing, crm & customer care
    
Kenshoo
Published By: Epsilon     Published Date: Jun 12, 2012
When marketers become more customer-centric, they not only engender trust, but create dialogue and rewarding relationships that will last for the long term. Put Your Customers First!
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finance, marketing, banking, epsilon, customer relations, customer satisfaction
    
Epsilon
Published By: TRUSTe     Published Date: Dec 08, 2010
Shirley Tan, Founder of AmericanBridal.com - subsidiary of TheKnot.com, details her success building the highly-successful AmericanBridal.com Ecommerce business including causes and remedies for purchase delay, tips about website design and purchase flow to engender trust in your web visitors, how to increase cart conversion.
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truste, ecommerce, purchase delay, cart abandonment, americanbridal, website design, purchase flow, trust and security, cart conversion
    
TRUSTe
Published By: Mentor Graphics     Published Date: May 21, 2009
No question the UI in electronic devices today is playing a larger role in the success of a device. Get the UI wrong and your product will have little chance of surviving. And it isn’t enough to deliver a UI that is merely functional: it has to look good too. Studies have shown that a good cosmetic design can encourage users to explore the full range of features and often, can engender the perception that a product is easier to use, which can make consumers more tolerant of product deficiencies. Learn more today!
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mentor, user interface, electronic devices, consumer, cosmetic, graphics, nucleus, time-to-market, phone, media, tv set-top box, java, embedded software, pim apps, embedded component, callback, opengl, scripting, engineering, engineer
    
Mentor Graphics
Published By: Mentor Graphics     Published Date: Apr 03, 2009
The success of any consumer electronic device depends to a large extent on the appeal of the user interface (UI) and how easy the device is to use. Studies show that good cosmetic design can encourage users to explore the full range of features and often engenders the perception that a product is easier to use. So if the benefits of a great looking, easy-to-use UI are so clear, why are so many products still falling short of customer expectations? The solution lies in taking a fresh new approach a consumer electronic device UI plays. By identifying common UI functionality and implementing it in a reusable and customizable way, we can make it far easier for embedded engineers to deliver visually engaging and easy-to-use consumer electronic products.
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inflexion platform ui, user interface, consumer electronic device, mentor graphics, ui functionality, media player, mobile phone, tv set-top box, inflexion platform ui, pc-based ui designer tool, embedded component, presentation layer, integration api, xml-based ui template, ui perspective, embedded gui, embedded gui design, embedded gui development, embedded gui prototype, embedded ui
    
Mentor Graphics
Published By: Silverpop Engage B2B     Published Date: Mar 24, 2009
B2B marketers, like their B2C colleagues, have diligently worked at perfecting the art of shaping customer and prospect perceptions. They have years of experience developing precisely targeted communications comprised of finely tuned content directed at the specific audiences they want to influence. Traditional brand marketing requires the engineering of messages that engender the right impressions about the company’s products in the marketplace. The traditional art of branding has grown and flourished for many years. But that’s all begun to change.
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silverpop b2b, b2b, engagement marketing, engagement marketing, online customer engagement, crm, push marketing, pull marketing, monitoring marketplace, uniform messaging, online engagement marketing, measuring engagement, marketing value
    
Silverpop Engage B2B
Published By: Business Assyst     Published Date: Mar 26, 2007
Who said, "Money Can’t Buy You Love"? A useful metaphor, though, to help understand the true concept behind customer loyalty. Loyalty programs are about developing sustainable, mutually beneficial relationships. Price incentives can generate a short-term sales uplift but will not engender long-term loyalty.
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customer experience management, customer interaction service, customer relationship management, crm, customer satisfaction, loyalty, affinity, business assyst
    
Business Assyst
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