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Published By: Genesys     Published Date: Feb 12, 2019
Alors que les plateformes cloud gagnent en maturité, les entreprises sont de plus en plus ouvertes à lidée d’y migrer leurs systèmes critiques. Pour réduire leurs coûts bien sûr, mais aussi pour devenir plus agiles et plus évolutives. Comment concrétiser toutes ces promesses ? Et surtout, quelles sont les actions à engager pour enclencher l’inévitable migration de votre centre de contact ? Sachant qu’un parcours client de qualité commence par le choix du bon partenaire, en savez-vous suffisamment sur les différents fournisseurs sur les rangs pour prendre une décision éclairée ? Quels sont les besoins et contraintes de votre entreprise ? Quelles fonctionnalités propose votre fournisseur ? Vos cultures sont-elles compatibles ? Notre eBook vous invite à découvrir les 10 critères essentiels de sélection de votre partenaire pour réussir la migration de votre centre de contact dans le cloud.
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Genesys
Published By: Workday Italy     Published Date: Feb 04, 2019
Quando i CIO e i responsabili IT si trovano a dover aggiornare costantemente sistemi diversi e collegare fra loro i vari dati, la loro funzione di supporto al business è limitata. Ascolta e scoprirai, direttamente dalla voce dei colleghi, come l'architettura Workday risolve questo problema e migliora il lavoro quotidiano dei CIO e dei loro team.
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workday, workforce technology, digital strategy
    
Workday Italy
Published By: Workday Spain     Published Date: Feb 04, 2019
"Aunque muchas empresas todavía no saben exactamente qué significa para ellas la transformación digital, no cabe duda de que los CIO tienen una oportunidad perfecta para liderar la innovación en sus organizaciones. En este informe se analiza la transformación digital con la lupa del CIO para definir lo que significa y explorar los pasos para lograrla. Lea el informe para acceder a insights de CIO en activo y con otros que ya no desempeñan este puesto, académicos, expertos del sector y otras personas que han sido testigos de la transformación digital y saben cuáles son los ingredientes que componen la receta del éxito."
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Workday Spain
Published By: Workday Spain     Published Date: Feb 04, 2019
En esta repetición del vídeo del webinar del Argyle Executive Forum, ejecutivos de RRHH de empresas líderes de distintos sectores ofrecen insights y recomendaciones de expertos para desarrollar una estrategia de analytics y establecer una estructura de datos.
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workday, workforce technology, digital strategy
    
Workday Spain
Published By: Equinix APAC     Published Date: Jan 11, 2019
"Read how technology leaders orchestrate cloud ecosystems that connect employees, customers, partners, vendors, and devices to serve rising customer expectations. See how firms will shift from being cloud adopters to becoming cloud platforms. Highlights Key Takeaways Cloud adopters disrupt business models by operating at cloud speed and increased fluidity Choose partners wisely and invest in capabilities to alter supply chain quickly and easily Effective service creation, marketing, and product management is key to success “Fivefold increase in public cloud adoption over the past five years alone shows that early adopters are now being joined in the cloud by the competitors they've been disrupting.” - Cloud Powers the New Platform Economy, Dave Bartoletti and Liz Herbert, October 12,2018"
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Equinix APAC
Published By: Sparton Corporation     Published Date: Jan 08, 2019
With the cost of manufacturing in China escalating, companies are increasingly looking to Southeast Asia for an alternative to meet their outsource manufacturing needs. Emerging as the leading alternative to China, Vietnam is now a destination choice for outsource manufacturing due to the unique financial advantages it can provide companies, including those in high-tech segments such as medical and commercial aerospace. In addition to lowering total costs, Vietnam offers companies a larger labor force, strong IP protection, and reliable quality in the manufacturing process, among other benefits. Moving their contract manufacturing to Vietnam can provide companies an excellent foundation for long-term profits and sustained growth.
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china, vietnam, southeast asia, manufacturing, cost, outsource, high-tech, commercial aerospace, medical, labor, skilled, foreign, investment, market, supply chain, intellectual property, shipping, logistics
    
Sparton Corporation
Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Actualizaciones, actualizaciones, actualizaciones. Todo el mundo las hace, de modo que pregúntese: ¿debería también su negocio actualizar sus sistemas? Parece como si siempre hubiera una versión más reciente, o un mejor tipo de software. Es cierto que la implementación de sistemas nuevos y mejorados puede ayudar a su negocio a crecer y ahorrarle dinero, pero también es importante saber si de verdad merece la pena hacer la transición al nuevo software. Zendesk recientemente le encargó a Forrester Consulting que realizara un estudio para evaluar el impacto financiero de Zendesk en las organizaciones. Forrester entrevistó a cinco clientes y realizó un análisis financiero. En ese estudio, Forrester expone los beneficios y los costos de la familia de productos de atención al cliente de Zendesk, con resultados que indican que hay beneficios de más de $3,8 millones.
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os ustos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
Combattere contro il costo e la complessità della gestione dei PC lascia al reparto IT poco tempo per l’innovazione. La rapida evoluzione delle tecnologie e delle esigenze aziendali equivale a minori opportunità per sfruttare le nuove tendenze che stanno cambiando il modo in cui la tecnologia viene erogata e consumata. Inoltre, la tecnologia hardware non dura per sempre. Ha un ciclo di vita, un periodo misurabile di inizio e di fine in termini di produttività e valore. Il reparto IT ha il compito di ottimizzare il ciclo di vita dei PC mentre promuove svolte strategiche per la propria organizzazione. Scopri di più sulle soluzioni Dell in collaborazione con Intel®.
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
IDC, agenzia di intelligence del mercato IT, ha condotto uno studio globale su oltre 3.500 leader IT in tutto il mondo e ha riscontrato che le aziende di tutti i livelli stanno considerando i modelli PC as a Service per ridurre i costi, accorciare i cicli di aggiornamento e offrire apparecchiature migliori per i propri dipendenti. Dell PC as a Service (PCaaS) unisce hardware, software, servizi e finanziamento per l’intero ciclo di vita in un'unica soluzione onnicomprensiva, a cui affanca un prezzo mensile per postazione unico e prevedibile offerto da Dell Financial Services. Scopri di più sulle soluzioni Dell in collaborazione con Intel®.
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Dell EMC EMEA
Published By: Lenovo UK     Published Date: Nov 09, 2018
L'augmentation de la mobilité provoque partout dans les équipes informatiques un mal de tête, avec un potentiel d'augmentation des coûts et des risques. Mais avec les ThinkPad équipés de processeurs Intel® Core™ i7 vPro™, vous bénéficiez d'une sécurité à 360 degrés, d'une durabilité fiable et d'une productivité sans compromis pour chaque périphérique. En savoir plus dans notre livre blanc. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, le logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, le logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside et Intel Optane sont des marques commerciales d'Intel Corporation ou de ses filiales aux États-Unis et/ou dans d'autres pays.
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lenovo, intel, thinkpad, thinkpad x1, x1 extreme, workforce mobility
    
Lenovo UK
Published By: Pure Storage     Published Date: Oct 09, 2018
Oggi la continuità operativa è fondamentale per qualsiasi azienda. Le imprese sono coinvolte in una trasformazione digitale profonda e si rivolgono all’IT per tutte le attività più mission-critical. I tempi di fermo possono arrivare a paralizzare l’intera organizzazione: le aziende più resilienti sono in grado di gestire i guasti tecnologici e fare in modo che l’azienda resti sempre operativa e funzionante. Garantire la business continuity, infatti, significa garantire maggiore vantaggio competitivo, maggiore coinvolgimento dei clienti e maggiore innovazione. Tuttavia, il raggiungimento di una business continuity di alto livello, con Recovery Point Objective (RPO) e Recovery Time Objective (RTO) pari a zero, è tipica delle imprese di grandi dimensioni che, proprio perché grandi, possono sostenere gli investimenti necessari e gestire la complessità associata. Per la maggior parte delle aziende, i costi di una business continuity di alto livello sono sempre risultati eccessivi. Oggi la s
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Pure Storage
Published By: Sparton Corporation     Published Date: Oct 09, 2018
Manufacturing suppliers range from approved vendors and contract manufacturers (CMs) who only deliver materials and services to complex strategic partnerships. A transactional relationship based primarily on order fulfillment might work well for some companies. However, by taking a CM relationship to the next level of supplier-partner, organizations gain strategic benefits including cost savings, reduced risks, and optimized profits. The right cultural fit and the right-sized partner for your business can play a key role in building this long-term relationship.
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Sparton Corporation
Published By: Zerto     Published Date: Oct 08, 2018
"Gartner’s SWOT on Zerto examines Zerto’s position as a top provider for enterprise disaster recovery and IT Resilience. This informative, enlightening report from Gartner, the world’s preeminent research and advisory firm, will help business leaders like you make informed decisions about using Zerto solutions to achieve IT resilience. The Gartner SWOT on Zerto covers: In-depth 3rd party Analysis Recommendations on Zerto Use Cases Beyond Disaster Recovery Implications for Your Business Download the Gartner SWOT analysis to help guide you as you navigate the next steps for your organizations path to IT resilience!"
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gartner, resilence decision-making, hybrid cloud
    
Zerto
Published By: Zerto     Published Date: Oct 08, 2018
Successful Digital Transformation requires IT services to be delivered in a fast, agile and streamlined manner across the entire organization. This can present many challenges, but more importantly allows for huge opportunities to improve efficiencies across your business. The fundamental element underpinning all aspects of a Digital Transformation journey is IT Resilience. Download the toolkit now, and equip yourself, and your business, for the challenges and opportunities the digital world will bring to IT. 
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digital transformation, it resilience
    
Zerto
Published By: Zerto     Published Date: Oct 08, 2018
"Use this e-book to help move beyond the day to day challenges of protecting your business and start shifting to an IT resilience strategy. IT resilience is an emerging term that describes a stated goal for businesses to accelerate transformation and easily adapt to change while protecting the business from disruption. Learn: How to prepare for both unplanned and planned disruptions to ensure continuous availability Actionable steps to remove the complexity of moving and migrating workloads across disparate infrastructures Guidance on hybrid and multi-cloud IT: gain the flexibility to move applications in and out of the cloud"
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disaster recovery, it resilience strategy, it modernization, multi-cloud it, project management
    
Zerto
Published By: Zerto     Published Date: Oct 08, 2018
IT professionals are under tremendous pressure to ensure IT Resilience and that business technology services are protected and available 24/7. In this webinar, Forrester’s Senior Analyst, Naveen Chhabra, explores the practices and technologies that have evolved to become the tech infrastructure needed to help organizations achieve true IT resilience and giving IT the tools they need. You will hear about: The state of the IT Resilience market.New and evolving approaches and technologies that are leading organizations to solve for IT resilience.The tools IT needs in order to focus on modernization and building a solid cloud strategy.
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it resilience, business technology, forrester, tech infrastructure
    
Zerto
Published By: Zerto     Published Date: Oct 08, 2018
This infographic summarizes the growing threat of ransomware, what the potential impact could be on your business, and how you can mitigate the threat of ransomware by following a few simple steps and learn to recover you data in minutes with Zerto.
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ransomware, it resilience
    
Zerto
Published By: Zerto     Published Date: Oct 08, 2018
"Confused about RTOs and RPOs? Fuzzy about failover and failback? Wondering about the advantages of continuous replication over snapshots? Well, you’re in the right place. The Disaster Recovery 101 eBook will help you learn about DR from the ground up and assist you in making informed decisions when implementing your DR strategy, enabling you to build a resilient IT infrastructure. This 101 guide will educate you on topics like: How to evaluate replication technologies Measuring the cost of downtime How to test your Disaster Recovery plan Reasons why backup isn’t Disaster Recovery Tips for leveraging the cloud Mitigating IT threats like ransomware Get your business prepared for any interruption, download the Disaster Recovery 101 eBook now!"
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disaster recovery, dr strategy, ransomware
    
Zerto
Published By: Zerto     Published Date: Oct 08, 2018
"Digital Transformation is the process of incorporating the use of digital technology into all aspects of an organization, driving changes to the traditional ways of doing business that radically improve the functionality, performance and reach of the organization, as well as the value delivered to customers (both internal and external). This whitepaper will give you an in-depth look at what Digital Transformation is, why it’s relevant, and how Zerto Virtual Replication can be used as an enabler of Digital Transformation to create a flexible yet robust foundation for future transformation projects."
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digital transformation, virtual replication
    
Zerto
Published By: Zerto     Published Date: Oct 08, 2018
"Move Workloads to the Cloud and Reduce Costs! Considering a move to Azure? Use this simple tool to find out how much you can save on storage costs by mobilizing your applications to the cloud with Zerto on Azure! "
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microsoft azure, cost calculator, cloud applications
    
Zerto
Published By: Zerto     Published Date: Oct 08, 2018
"With so many organizations looking to find ways to embrace the public cloud without compromising the security of their data and applications, a hybrid cloud strategy is rapidly becoming the preferred method of efficiently delivering IT services. This guide aims to provide you with an understanding of the driving factors behind why the cloud is being adopted en-masse, as well as advice on how to begin building your own cloud strategy. Topics discussed include: Why Cloud? Getting There Safely IT Resilience in the Hybrid Cloud The Power of Microsoft Azure and Zerto You’ll find out how, by embracing the cloud, organizations can achieve true IT Resilience – the ability to withstand any disruption, confidently embrace change and focus on business. Download the guide today to begin your journey to the cloud!"
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hybrid, it resilience, cloud strategy
    
Zerto
Published By: Workday Italy     Published Date: Sep 20, 2018
Per due anni consecutivi, Gartner, società di ricerca indipendente, ha riconosciuto Workday tra i leader per le soluzioni cloud di gestione del capitale umano (HCM) su 11 fornitori esaminati. Registrati per scaricare il report ""Gartner Magic Quadrant for Cloud HCM Suites for Midmarket and Large Enterprises"" (offerto da Workday) e scopri perché per il secondo anno consecutivo abbiamo conquistato la prima posizione nel quadrante dei leader per capacità di attuazione.
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Workday Italy
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