exp rience client

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Published By: Uberall     Published Date: Apr 12, 2019
Le store locator est une fonctionnalité incontournable de votre stratégie Web-to-Store : il convertit efficacement vos recherches en ligne en ventes hors ligne. Et bien qu’il puisse sembler être un outil relativement simple et fonctionnel, plusieurs facteurs peuvent littéralement révolutionner l’expérience utilisateur et démultiplier vos conversions. Uberall vous donne les clés d’un store locator optimisé : pour que vos clients vous trouvent - à chaque fois.
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locator, uberall, store locator, location marketing, local listings, pages locales, ro-po
    
Uberall
Published By: Virgin Pulse     Published Date: Oct 03, 2013
This paper draws on a wealth of experience, external research, and Virgin Pulse's robust analysis of client data to outline the key factors within your organization that can drive your employees to enroll in, and stay engaged with, your workplace wellness programs.
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employee wellness, sustained engagement, employee wellness initiatives, employee wellness programs
    
Virgin Pulse
Published By: Genesys     Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative all’engagement del cliente a partire dal 2017. Da tecnologie all’avanguardia come l’IoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience. In questo ebook, scoprirai: I cinque trend che avranno il maggiore impatto sulla Customer Experience Come usare il machine learning per identificare tendenze e modelli utili a offrire un’eccezionale Customer Experience di nuova generazione Come avere un contact center all’avanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
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Genesys
Published By: Oracle     Published Date: Feb 21, 2018
Over the last decade we have seen the dramatic increase in adoption of Mobile as an engagement channel for consumers and employees within the enterprise. What we are seeing now is the emergence of messaging through channels like FB Messenger, WhatsApp, WeChat, Slack, SMS, as a dominant engagement channel. Over 4.1 Billion users around the world are on instant messaging apps, adopted a rate that was much faster than on social networks. What makes these channels the default choice is the expected instant response if the other person is on or the push notification that triggers the person on the other side to respond immediately. These users that use instant messaging channels to converse with their friends and family want to use the same familiar user experience and channel to instantly communicate with the enterprise. These channels are doing to apps what browsers did to client server apps i.e. these channels are rapidly becoming the next browser. This is leading to the innovations in c
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Oracle
Published By: Cisco     Published Date: Apr 19, 2016
Golin brings account teams, clients, and their best ideas together in one place with the Cisco Spark application.
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cisco webex, global communications, golin, client experience, client servicing, best practices, teamwork, collaboration tools
    
Cisco
Published By: SmartFocus     Published Date: Oct 13, 2015
84 % des clients déclarent ne plus vouloir acheter les produits des entreprises qui ne tiennent pas compte de leurs préférences et de leur historique d’achats. C’est pourquoi les recommandations généralistes et les « best sellers » ne donnent plus les résultats escomptés. Étudier le comportement de l’ensemble des clients pour repérer les produits populaires et tendances ne suffit plus. Vous devez offrir à chaque client une expérience unique. C’est pourquoi il est essentiel de bien comprendre le concept de personnalisation, afin de garantir une expérience client homogène, de multiplier les occasions d’achat et, au bout du compte, de vous démarquer de vos concurrents.
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personnalisation, contextualisation, parcours client, comportement du consommateur, expérience client, engagement client, relation client, stratégie marketing, campagnes
    
SmartFocus
Published By: Adobe     Published Date: Jan 22, 2017
De nos jours, les clients échappent à vos systèmes de gestion de la relation client (CRM) et aux technologies de suivi du parcours de navigation qui vous permettaient de les suivre. I
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crm, customer experience, client experience
    
Adobe
Published By: RingCentral     Published Date: May 14, 2013
Amerivest Realty - real estate in Naples, Florida; Is a full service brokerage firm that provides clients with a quality home-buying experience. Amerivest represents hundreds with quality homes, condos, and investment properties. By providing associates with a full suite of technology enabling them to do their jobs more efficiently, Amerivest serves clients on an elite level. Read this case study to learn why they turned to RingCentral when they were looking to expand their presence in new areas with a new telephone system.
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case study, ringcentral, telephone system, service clients, business telephone systems
    
RingCentral
Published By: Cox Business     Published Date: Dec 19, 2016
Businesses need to plan for unforeseen events that can disrupt productivity, impair the customer experience, and possibly even threaten a business’s existence. A disruption every business needs to plan for is any event that destroys valuable data, inhibits access to data, or causes downtime of core applications. Consider the staggering amount of information your company stores electronically. What if an unforeseen event destroyed all financial records, client contacts, and application data? You wouldn’t be able to send customers accurate invoices. Your marketing efforts might be undermined. You would lack key metrics for measuring quality, profitability, and more. The losses could be staggering. In every aspect of life, it’s smart to plan for unexpected events. That’s especially true for two plans every business must have: a disaster recovery plan and a business continuity plan.
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Cox Business
Published By: VMware AirWatch     Published Date: May 25, 2016
La mobilité reste une opportunité stratégique importante pour les entreprises de toutes sortes, car elle peut contribuer à augmenter leur compétitivité en rendant les employés plus productifs ou en s'engageant auprès des clients de manière plus innovante. Pour atteindre ce potentiel, la mobilité des entreprises doit proposer aux utilisateurs une expérience simple sur plusieurs terminaux et offrir un espace de travail sécurisé pour les applications essentielles. Pour servir cette base d'employés mobiles et de clients, les entreprises doivent activer leurs fonctionnalités BYOD et self-service avec une plateforme établie qui s'adapte pour prendre en charge de nouveaux processus. La plateforme de gestion de la mobilité d'entreprise (EMM) offre à l'informatique la possibilité d'activer les transformations de processus métier, de favoriser de nouveaux revenus et de créer de nouvelles façons mémorables de se connecter aux clients.
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best practices, business optimization, business management, application management, enterprise application, business intelligence
    
VMware AirWatch
Published By: CA Technologies     Published Date: Aug 24, 2017
Des études récentes ont montré que les stratégies en relation avec l’expérience client seront le principal atout des entreprises face à la concurrence d’ici la fin de l’année 2016. Pour migrer vers ces stratégies, il est nécessaire d’adopter un modèle métier orienté applications. Étant donné que l’expérience client est une partie essentielle de la stratégie concurrentielle des entreprises, il est important que les applications orientées client proposent un niveau élevé de performances et d’utilisabilité.
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CA Technologies
Published By: Genesys     Published Date: Feb 12, 2019
Avant d’appeler votre centre de contacts, la plupart des clients actuels auront déjà ou seront en train de visiter votre site web. Et pour eux, l’agent d’assistance devra le savoir au moment de prendre l’appel et ainsi leur offrir une expérience personnalisée. En d’autres termes, l’agent devra disposer d’un historique complet de leurs interactions. Or, de nombreuses entreprises peinent à relier tous ces points de contact. De fait, elles se retrouvent incapables d’offrir une expérience homogène sur tous les canaux, possible uniquement lorsque les agents disposent d’une visibilité complète sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux d’engagement client ? Intégrez-vous facilement de nouveaux canaux (vidéo, réseaux sociaux, SMS) à cette infrastructure ? Cet eBook explique comment résoudre ces problématiques et poser les bases d’une infrastructure capable de relever les défis de demain
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Genesys
Published By: Carbonite     Published Date: Apr 09, 2018
No one ever wants a recovery to go south—whether it’s your first or 50th time completing a data recovery operation. But your organization will experience a bit more anxiety when it goes to perform its first recovery using a new solution. If the phrase “successful recovery”, in your experience, has applied to only a few applications or a limited set of files, it’s understandable that you may be anxious the first time you test a recovery of your entire environment. Know this: you can successfully conduct a full recovery of your environment the first time as well as every time thereafter. This is the challenge and opportunity that I face every day in my role: to deliver successful cloud recovery for my clients no matter what. While we never guarantee that a recovery will occur without some hiccups during the process, I can point to the fact that every cloud recovery that I have overseen has met our agreed upon service levels whether that guarantee is for a 1-hour recovery, a 24-hour rec
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Carbonite
Published By: SAP SME     Published Date: Jul 31, 2015
Descubra cómo la convergencia del comercio digital y físico impulsa el futuro del comercio. Y el éxito del comercio depende ahora de la capacidad de visualizar en tiempo real tanto al cliente como al inventario y los datos, a fin de comprender su comportamiento comercial. Aplicados correctamente, un modelo de negocio y una plataforma OmniComercio.
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comercio omnicanal, omnicommerce, omnichannel, comercio electrónico, customer experience, experiencia del cliente, plataforma de comercio
    
SAP SME
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: IBM     Published Date: Apr 21, 2017
"When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing. Speakers include Liz Miller, Senior Vice President of Marketing for the CMO Council; Jody Sarno, Dedicated Client Partner, Communications Industry for IBM; Chris Crayner, Ch
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ibm, senior marketing decision makers, audience targeting, digital experiences, branding
    
IBM
Published By: HP - Enterprise     Published Date: Jun 05, 2013
It wasn’t long ago that being on the cutting edge of business meant having a website where customers could purchase your products, but that quickly changed. Soon, it wasn’t enough just to have an e-commerce presence; you had to offer an interactive and engaging customer experience (see Web 2.0). Now the standard has shifted once again; in order to truly compete in the modern economy, your business needs to have a mobile storefront on smart phones and tablets. Without this mobile presence, you’ll lose business to competitors who have them. With this new challenge comes high risk as well as great reward. With mobility, the client side of your applications is more important than ever. Instead of accessing your website from the safe confines of work or home, your customers can now perform sensitive transactions anywhere. As a result, mobile applications, and the devices and data they interact with, can now be more easily attacked.
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mobile applications, ecosystem, risk, defense, application, risk
    
HP - Enterprise
Published By: Infosys     Published Date: May 21, 2018
Every player in the life sciences sector knows it: the future of healthcare delivery lies in digital disruption. Their objective, therefore, is to positively disrupt their own business model before the competition beats them to it. They need to offer a digitally-enabled patient experience that improves clinical outcomes while also bringing benefits to all the other stakeholders, as seen in the hugely complex value chain of our client - a large pharmaceutical company.
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digital, disruption, technology, science, life, healthcare
    
Infosys
Published By: dinCloud     Published Date: Jun 06, 2018
In an industry that still heavily relies on paper, the migration to the latest web enabled CRM, and an increased focus on user experience provided the Client with an innovative, multichannel enrollment & benefits administration solution.
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digital, transformation, insurance, provider, crm, administration, solution
    
dinCloud
Published By: Mitel     Published Date: Nov 08, 2018
Pour offrir une expérience client plus personnalisée, les entreprises pourront compter sur l’allié insoupçonné que sont les machines. Des plus petits capteurs aux centres de contact utilisant l’intelligence artificielle, les technologies basées sur les machines peuvent aider les entreprises à mieux comprendre, servir et contacter leurs clients. Une récente enquête menée dans six pays et auprès de 2 500 décideurs informatiques révèle que les entreprises considèrent quasi universellement que les technologies basées sur les machines apportent une valeur ajoutée substantielle dans le cadre d’une expérience client plus personnalisée.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel
Published By: SilkRoad Technology     Published Date: Feb 24, 2016
Gone are the days when employees leave a company and are never heard from again. People share experiences on Glassdoor and LinkedIn. Also, an employee may come back, turn into a contractor, or even become a client. Departing employees now have power and today’s leading edge companies are asking, “How can we create a win-win departure?”
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silkroad, human resources, offboarding, employee, roadmap
    
SilkRoad Technology
Published By: Equinix     Published Date: Mar 26, 2015
The client had an extensive global multiprotocol label switching (MPLS) network with over 30 Gbps of bandwidth. However, the client was experiencing bandwidth growth of >30% compound annual growth rate (CAGR) and foresaw increasing demands for multi-media applications, data center to data center traffic, and cloud solution usage to support its business units and global workforce. It became crucial for the client to re-architect their current network to support growth and provide a globally consistent user experience at lower cost. With 40% of their WAN traffic being http internet traffic, they needed regional internet service provider (ISP) breakouts. The client needed a lower cost/MB high capacity WAN backbone for better application performance and cloud optimization. Their network needed to be scalable to poise them for anticipated growth and offer improved site connectivity options.
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bandwidth growth, multi-media applications, data center, cloud solution, internet service provider, cloud optimization
    
Equinix
Published By: Cornerstone OnDemand     Published Date: Feb 22, 2016
For many small to medium size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters. Even when organisations are aware of the importance of Performance Management, the tendency is to carry it out in an ad hoc manner. Such methods work with a low headcount, but as this increases, more formal processes are needed. 6 Steps to Performance Management Best Practice offers a practical guide for small and medium enterprises (SMEs) that have identified Performance Management as part of their long term growth strategy. Drawing on industry research, client case studies and
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management, productivity, performance, growth, employee
    
Cornerstone OnDemand
Published By: Mitel     Published Date: Nov 08, 2018
Le consommateur d'aujourd'hui est en constante évolution. Toujours plus mobile, imprévisible et exigeant, ce nouveau consommateur a le monde à portée de main. De plus, devenu mobile, il crée et contrôle le contenu d'Internet. Avec le poids que donnent les plateformes sociales à tout consommateur, les premières impressions n'ont jamais été aussi importantes. La commodité et la flexibilité sont essentielles, au point que la meilleure expérience client est souvent celle qui comporte le moinsde contact avec le client.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal, business communications
    
Mitel
Published By: Mitel     Published Date: Apr 07, 2017
Le consommateur d'aujourd'hui est en constante évolution. Toujours plus mobile, imprévisible et exigeant, ce nouveau consommateur a le monde à portée de main. De plus, devenu mobile, il crée et contrôle le contenu d'Internet. Avec le poids que donnent les plateformes sociales à tout consommateur, les premières impressions n'ont jamais été aussi importantes. La commodité et la flexibilité sont essentielles, au point que la meilleure expérience client est souvent celle qui comporte le moins de contact avec le client.
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Mitel
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