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Published By: Jamf     Published Date: Nov 05, 2018
This year higher education IT teams have focused on improving student outcomes by supporting success initiatives through technology. In this white paper, learn how 1-to-1 iPad programs can drive improved student outcomes through student wellness, engagement and career readiness. Also, gain helpful insight on how to start, manage and thrive with your own 1-to-1 iPad program.
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Jamf
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research
    
LogMeIn
Published By: RolePoint     Published Date: Apr 26, 2016
Given that internal mobility is recognized as the number one source of hire in virtually every survey, it is surprising how few companies have a clear strategy, supporting technology, dedicated career site and a defined process for encouraging this.
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rolepoint, internal talent mobility, recruiting, hiring, internal mobility
    
RolePoint
Published By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
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support tools, customer support, technical support, technology, it support, service desk, help desk
    
LogMeIn
Published By: Microsoft     Published Date: Jul 20, 2018
When you’re in the software business, your resources can be spread pretty thin. You like to stay focused on building great software, but there are always distractions— from supporting sales opportunities to assisting with customer deployments and troubleshooting existing installations. With so much time spent maintaining the status quo, few cycles remain for modernizing your technology, streamlining internal operations, delivering new customer value, and broadening your customer base. More likely than not, your offerings are based on an on-premises approach, forcing you and your customers to spend considerable time on essential requirements like infrastructure, scalability, availability, and security. Today, you still must deliver on those essentials, but the solutions you’re building—or, more accurately, the solutions you want to be building—need to do a lot more: support millions of users, span the globe, make sense of petabytes of data, and wow users in new ways. At the same time, y
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Microsoft
Published By: FICO     Published Date: Jun 07, 2016
As IT departments’ lists of backlogged application development projects keep growing, so does the speed of new development requests from line-of-business personnel. For many IT departments, the speed of business — the speed of requests for additional developments — can’t be met under current practices. This inability to keep pace with critical development requests, supporting timely strategy modifications, seriously impacts an enterprise’s profitability. The solution FICO advocates — one that accounts for budget constraints, legacy operational realities and quality assurance — is to empower line-of-business personnel as Citizen Developers, giving them the right set of technology assets to quickly, safely and cost effectively participate in application development.
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FICO
Published By: Infinidat EMEA     Published Date: May 14, 2019
Infrastructure efficiency and effectiveness directly support profit and growth as competition increases in the cloud and managed service provider (xSP) market. Savvy service providers understand that storage choices have a profound impact on not only their profit and growth, but also on their customer experience and retention. They also know that storage challenges in all those areas increase exponentially with scale. Infinidat storage platforms allow service providers to build and scale differentiated, profitable solutions without worrying about storage. Infinidat technology enables unprecedented efficiency, performance, and resiliency, while flexible business models make it easy for service providers to operationalize those platform advantages—including unique co-branding and promotional opportunities as part of the Powered by Infinidat program. Cloud providers worldwide trust their businesses to Infinidat storage. This paper explores a path for service providers to unlock greater sc
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Infinidat EMEA
Published By: Dassault Systèmes     Published Date: Jun 19, 2018
Business and manufacturing professionals are looking for new ways for operations to support improvements to their company’s products, services, and bottom line. This eBooks delves into: • Industry drivers and challenges • Accelerating success through people • Accelerating success through the process • Accelerating success through technology • Recommendations for accelerating your Operational Excellence journey Leading companies are aligning people, optimizing processes, and supporting both with MOM software applications in order to accelerate their Operational Excellence journeys. Make sure your company isn’t falling behind.
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Dassault Systèmes
Published By: HP     Published Date: Aug 26, 2014
Eliminate the guesswork from selecting products and services for your evolving network access and business protection needs. HP Just Right IT portfolio solutions help avoid business interruptions by ensuring reliable access to your data. HP servers and storage solutions help consolidate islands of business information while delivering cost savings, reliability, and agility. HP offers the industry’s most comprehensive data protection and retention portfolio for midsize businesses like yours. And through its cloud-based support portal, HP Technology Services can proactively identify and fix them remotely to keep your business running smoothly. Discover how
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data, business, technology, portfolio, cloud-based, support, portal, solution, consolidate, islands, access, reliable, retention, protection, guesswork, agility, cost-saving
    
HP
Published By: Amazon Web Services     Published Date: Oct 09, 2017
The following insights should be used as a resource for Chief Financial Officers (CFOs) as they lead or support their organisation through a cloud adoption journey. It is designed to provide an overview of cloud adoption drivers, costs, risks, and benefits, as well as raise important questions about staffing and technology decisions that are critical to success. It is also intended to help inform business cases, while surfacing measurements and indicators specific to cloud environments that impact the bottom line. The foundational guidance provided is a collection of insights captured and distilled from direct conversations and engagements between Amazon Web Services (AWS) and customer CFOs representing an extensive range of industries.
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global expansion, mergers and acquisitions, business agility, real estate, tax exposure, talent acquisition, operations investment
    
Amazon Web Services
Published By: CA Technologies     Published Date: Sep 25, 2017
These challenges stem from an increased focus on agility and scale for building modern applications—and traditional application development methodology cannot support this environment. CA Technologies has expanded full lifecycle API management to include microservices—an integration enabling the best of breeds to work together to provide the platform for modern architectures and a secure environment for agility and scale. CA enables enterprises to use best practices and industry–leading technology to accelerate and make the process of architecture modernization more practical.
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api, microservices, digital transformation, performance management, enterprise, developers, ca technologies
    
CA Technologies
Published By: Palo Alto Networks     Published Date: Sep 30, 2016
Every year, record levels of money are spent on new IT security technology yet major breaches and compromises are more prevalent than ever. The concept of “layered security” in which an organization supports a wide variety of security technologies in order to discourage attackers doesn’t seem to be working. It’s time to rethink IT security not just the technology, but the way it’s approached from a strategic, architectural perspective.
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palo alto, security, security architecture, saas, applications
    
Palo Alto Networks
Published By: IBM     Published Date: Jun 25, 2018
Recognizing the shift to a subscription business model required real-time customer support, Autodesk turned to IBM technology to enhance its customer experience. Using Watson Assistant, Autodesk developed a virtual agent to interact with customers, applying natural language processing (NLP) and deep learning techniques to recognize and extract the intent, context and meaning behind inquiries. Quickly resolving easy customer concerns, Watson Assistant is supporting 100,000 conversations per month, with response times 99% faster than before and leading to a 10-point increase in customer satisfaction levels for Autodesk. Find out how Watson Assistant can accelerate your customer support experience. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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IBM
Published By: Unitrends     Published Date: Aug 18, 2015
When it comes to data protection, what matters most? You want the freedom to choose the types of data, applications, and computing platforms you protect. You want to seal off that data from security threats. You need space to house that data—the right space now with room to grow. You want to support older solutions as you evolve your technology environment to modern strategies, at a pace that suits your business. And you need the ability to reach out for that data at a moment’s notice without overstressing your network. In short, you need it all.
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unitrends, backups, backup software consolidated backup, backup software enterprise, program backup software, network appliance backup, continuous backup software, backup software server, vps, virtual server
    
Unitrends
Published By: ISOdx Solutions     Published Date: Feb 24, 2011
Customer support performance has declined in tandem with increase of technology complexity. Incidents are harder to solve, customer downtime has escalated ??customer success is impacted and the bottom line is stressed. Suppor
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automated diagnostics
    
ISOdx Solutions
Published By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks
    
LANDesk
Published By: IBM     Published Date: Sep 16, 2014
In 2013, Bon Ton Stores invested in upgrading IT, continuing to update and expand its eCommerce sites, and launching a new mobile site supporting delivery of promotions and online purchasing. A central aspect of this technology upgrade involved the replacement of an x86 server environment, supporting eCommerce with ten IBM® PowerLinux™ 7R2 servers and IBM PowerVM® running IBM WebSphere® Commerce on SUSE Linux operating systems. This case study highlights of some of the key aspects of this significant migration and its results, including how Bon-Ton IT executives support the business and what they prioritize, why they decided to make this move, what performance and capability resulted, and how it affected full data center costs and business resilience.
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stack costs, online purchasing, promotion delivery, mobile retail
    
IBM
Published By: IBM     Published Date: Sep 16, 2014
In 2013, Bon Ton Stores invested in upgrading IT, continuing to update and expand its eCommerce sites, and launching a new mobile site supporting delivery of promotions and online purchasing. A central aspect of this technology upgrade involved the replacement of an x86 server environment, supporting eCommerce with ten IBM® PowerLinux™ 7R2 servers and IBM PowerVM® running IBM WebSphere® Commerce on SUSE Linux operating systems. This case study highlights of some of the key aspects of this significant migration and its results, including how Bon-Ton IT executives support the business and what they prioritize, why they decided to make this move, what performance and capability resulted, and how it affected full data center costs and business resilience.
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stack costs, online purchasing, promotion delivery, mobile retail
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
In the digital economy, big IT budgets, lots of brick sand mortar and an established market presence are no longer at the foundation of a competitive advantage. What matters now is the agility and speed to ensure that customer centricity is supported as an overriding priority of business operations and decision making. Game-changing ideas are developing and competitive threats are emerging at a rapid and unpredictable pace. The resulting digital disruption is not just occurring at the margins or within isolated pockets of industry and commerce. It’s the new normal and its consequences are far reaching. The essential question for every organization in every sector is simply: Will we be the disruptor or will we allow ourselves to be the disrupted? Staying ahead requires adopting a combination of technology solutions. Key among them is a smart process and decision management system that infuses every process with intelligence in order to continuously raise the bar for customer centricity,
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IBM
Published By: Epson     Published Date: Jun 22, 2018
AP automation doesn’t have to be complicated or expensive. By supporting your efforts with streamlined technology and hardware, a small amount of training, and open communication, automating AP operations can actually be very simple. This report was developed to provide you with real, simple steps you can take to digitize and streamline your invoice processing. As you do so you’ll recognize significant benefits, including happier employees and a healthier bottom line.
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Epson
Published By: Citrix     Published Date: Apr 06, 2017
Local governments face a growing public demand for services, and unprecedented cuts in expenditures. Consequently, their IT departments need to start thinking fresh.This includes supporting fundamental change in council operations, enabled by digital transformation. IT leaders must not only understand what technology can be harmonized and shared, and what must be designed individually for specific needs, but also where legacy IT has become a barrier to change.
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digital, transformation, government, citrix
    
Citrix
Published By: F5 Networks Inc     Published Date: May 03, 2017
Global adoption of the cloud is accelerating at a dizzying rate each year with businesses of all sizes realizing the cost-saving, flexibility, and scalability benefits of migrating and running applications in the cloud. In a 2016 survey*, F5 found that 67 percent of the respondents identified themselves as “Cloud First,” and three cloud models—private, public, and SaaS—dominated the top five IT strategic trends. As pressure to move applications to cloud and hybrid environments intensifies, IT teams must grapple with sometimes significant migration challenges. Though each migration is different, there are several common considerations to keep in mind to help you on your own cloud journey. This guide provides a blueprint to help you think through many of the long-term impacts of your migration options and establish a strong foundation for your cloud migration strategy. The end result should be a migration strategy that leaves you in a position to support your technology as your business
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cloud, cloud computing, hybrid environment
    
F5 Networks Inc
Published By: CDW     Published Date: Nov 12, 2012
Cedar Falls Schools create an infrastructure to support classroom technology programs ahead.
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cdw, case study, cedar falls, byod, bring your own device, bandwidth
    
CDW
Published By: Nanorep     Published Date: Jan 25, 2016
This whitepaper illustrates how nanoRep’s precise interaction of technology and the human touch illuminates your customer's journey with your brand, allowing you to give them the convenience and personal connection they crave.
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customer experience, customer satisfaction, customer support, digital channels, online customer support, customer experience management, personalized content strategy, content strategy, nanorep solutions, nanorep technology solutions
    
Nanorep
Published By: Ciena     Published Date: Nov 15, 2016
"Economic conditions have changed the operating landscape for government and educational organizations. Modern, converged networks utilize advanced optical and Ethernet technologies to form a highly flexible and scalable infrastructure capable of delivering many emerging applications and ready to scale far into the future. Additional benefits of building better networks for state and local governments include: >Better public service at lower taxpayer cost >Support for emerging applications in transportation, public safety, healthcare, and education >A graceful technology migration from legacy to converged network > Preparation for future, unplanned government applications Download ""Building Better Networks for State and Local Governments"" to discover more today."
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sdh, sonet sdh, sonet/sdh, sdh network, synchronous digital hierarchy, what is sdh, sonet vs sdh, define sdh, sonet, sonet definition, what is sonet, sonet ring, sonnet def, sonet network, synchronous optical network, define sonet, g.707, sonet frame structure, sonet technology, sts 12
    
Ciena
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