> Marketing > CRM & Customer Care
 

CRM & Customer Care

Results 126 - 150 of 614Sort Results By:Published Date | Title | Company Name
White Paper Published By: Adobe     Published Date: Feb 08, 2016
Today, customers make decisions about brands on a moment-by-moment basis. They expect personal and authentic experiences that build connections and deepen relationships with their favorite brands. New technology makes it possible to deliver on these expectations and succeed in today’s new era of marketing.
Tags : 
adobe, marketing, new era, crm, brands
    
Adobe
White Paper Published By: IBM     Published Date: Feb 02, 2016
Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.
Tags : 
ibm, customer management, customer loyalty, analytics, data
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Read this editorial to learn about the challenges and opportunities ahead for energy companies, and find out how utilities can use analytics to improve satisfaction by gaining insight into consumption and billing patterns—as well as the products and services that interest customers most.
Tags : 
ibm, analytics, energy, utilities, customer experience
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Energy firms should build and nurture a customer-centric culture delighting clients while maximizing operational and financial results. In doing so, we’ll highlight the crucial role analytics plays in helping energy firms ensure operational efficiency and customer satisfaction.
Tags : 
ibm, energy, analytics, utility, customer experience
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Read this report to gain more insights from the Telecoms.com Intelligence survey, and learn why telecommunications operators need analytics to understand their customers—and maintain their loyalty.
Tags : 
ibm. telecom, data, analytics, customer management, customer loyalty
    
IBM
White Paper Published By: IBM     Published Date: Feb 02, 2016
Read this whitepaper published by Heavy Reading and sponsored by IBM to look at why network service quality matters to customer loyalty and CSP attitudes to improve it and discover how CSPs can correlate customer loyalty indicators like Net Promoter Scores with network and service quality metrics to help drive better business and operational performance
Tags : 
ibm, telecom, analytics, customer management, customer loyalty
    
IBM
White Paper Published By: Sailthru     Published Date: Jan 26, 2016
To help retention-focused retailers modernize the RFP approach, our team of retention marketing experts have identified four core areas where the email RFP must be overhauled, and included the new, modern questions to use in your own RFP.
Tags : 
sailthru, email, marketing, retention, cross-channel
    
Sailthru
Webinar Published By: IBM     Published Date: Jan 21, 2016
Collaborate with your customers to architect next generation customer experiences across physical and digital worlds
Tags : 
ibm, customer experience, collaboration, crm & customer care
    
IBM
White Paper Published By: IBM     Published Date: Jan 21, 2016
Take this assessment, designed specifically for communication service providers, to find out how effective your organization is at harnessing the power of big data and analytics to drive excellence across your organization.
Tags : 
ibm, telecommunications, analytics, marketing, business technology
    
IBM
Webinar Published By: Uberflip     Published Date: Jan 20, 2016
In this webinar, we’ll teach you how to build a content library that packages product information, pulls in prospects, and frees your Sales team up to close more deals.
Tags : 
uberflip, content, engagement, content, opt-in
    
Uberflip
Webinar Published By: Uberflip     Published Date: Jan 20, 2016
In this presentation, SnapApp’s Vanessa Porter joins us for a discussion on how to leverage new interactive content formats in tandem with a content experience that’s optimized to make it all work.
Tags : 
uberflip, content, engagement, snapapp, content
    
Uberflip
White Paper Published By: Uberflip     Published Date: Jan 19, 2016
The problem here is pretty clear — in order for B2B marketers to maximize their content marketing ROI, they’re going to need to figure out a more effective way to increase content consumption and engagement. But how can you improve your content’s performance when no one can find your content in the first place?
Tags : 
uberflip, content, engagement, content, discoverability
    
Uberflip
White Paper Published By: CrowdTwist     Published Date: Jan 19, 2016
Three out of four consumers belong to up to 10 loyalty programs, so it’s more important than ever to stand out. To capture interest and drive repeat purchases, brands must interact with consumers beyond transactions and reward them for their behaviors across channels.
Tags : 
crowdtwist, marketing loyalty programs, acquisition rates, consumer interactions, content marketing
    
CrowdTwist
White Paper Published By: SAP     Published Date: Jan 15, 2016
The future of Retail is being driven by the evolving customer experience. In order to succeed, retailers must anticipate and address customer wants and needs. Transformation pays off: companies that manage their customer experiences effectively are seeing measurable gains in operational performance and financial results.
Tags : 
sap, customer experience, retail, finance, crm & customer care
    
SAP
White Paper Published By: Salesforce     Published Date: Jan 14, 2016
See why Gartner named Salesforce a leader in aPaaS.
Tags : 
salesforce, gartner, enterprise application platform, paas, crm & customer care
    
Salesforce
White Paper Published By: Salesforce     Published Date: Jan 14, 2016
App Cloud gives Crossmark the speed and precision necessary to support Crossmark’s team of field agents who routinely collect data in stores via mobile devices.
Tags : 
salesforce, crossmark, success, app cloud, customers
    
Salesforce
White Paper Published By: Adobe     Published Date: Jan 14, 2016
Design is more than just an artistic endeavor. It is a philosophy and culture that influences every business decision. Companies who embrace design create more appealing content and deliver better brand experiences. Customers expect these brand experiences, and they want them personalized on every device and platform. With modern tools and workflows, companies can now create content at the velocity needed to meet with customer demands — creating loyalty and boosting revenue.
Tags : 
adobe, creative, design, brands, culture
    
Adobe
Case Study Published By: Wyng     Published Date: Jan 13, 2016
McCormick Canada teamed up with Offerpop to launch their highly successful “McCormick Online Cook Off” contest, which invited users to share their best recipes with the brand for a chance to win some really great prizes. Instead of targeting a user base that is already highly saturated with direct competitors, McCormick Canada decided to target an entirely new, untapped market — second generation Filipino-Canadians with a highly customized campaign. By coupling an extremely easy and fun to enter contest with their in-depth customer analysis, McCormick Canada was able to create a wildly successful experience that greatly increased their unit sales year-over-year.
Tags : 
search marketing, email marketing, website development, emerging marketing, social media
    
Wyng
White Paper Published By: Wyng     Published Date: Jan 13, 2016
The explosion of User Generated Content, or UGC, has drastically shifted the way people interact with brands. And as brands turn to UGC in place of their brand produced content, there are new risks that come with the rewards. To help mitigate these potential legal issues, we have developed a guide with everything you need to know about rights management.
Tags : 
search marketing, email marketing, website development, emerging marketing, social media
    
Wyng
White Paper Published By: IBM     Published Date: Jan 08, 2016
Our webinar discusses the findings of the latest IBM Institute for Business Value study - based on a survey of 12,000 consumers in 24 countries.
Tags : 
ibm, insurance, customer, value, webinar
    
IBM
White Paper Published By: IBM     Published Date: Jan 08, 2016
The insurance industry is facing multiple forces of change - rapid digitization, changing demographics, rising customer expectations, challenging economic environment and expanding risk of sophisticated fraud.
Tags : 
ibm, insurance, customer, risk, changing demographics
    
IBM
White Paper Published By: IBM     Published Date: Jan 08, 2016
This executive report identifies opportunities for insurance companies to use weather data as an important asset in both managing operational and financial risks, as well as improving customer relationships.
Tags : 
ibm, insurance, financial risk, customer relationships, crm & customer care
    
IBM
Webinar Published By: eDataSource     Published Date: Jan 08, 2016
The google search tool for e-mail marketing campaigns.
Tags : 
inbox placement, email marketing, email marketing roi, real time email marketing, search marketing
    
eDataSource
White Paper Published By: Act-On     Published Date: Jan 07, 2016
Go beyond just sales and marketing alignment and include customer success to build a winning Team Trifecta that will allow you, and your company, to make the most of the opportunity that is — literally — sitting right under your noses. In this eBook, we’ll show you how to build your own successful Team Trifecta and imagine what is possible with an approach that yields comprehensive results across every stage of the customer lifecycle. You’ll learn how to deliver dramatic improvements from small investments that generate big returns – such as customer retention.
Tags : 
customer success, productivity, team trifecta, customer lifecycle, emerging marketing
    
Act-On
White Paper Published By: Act-On     Published Date: Jan 07, 2016
Happy, engaged, and loyal customers lead to a strong business - and more opportunities for growth. Keeping track of customer engagement will set your company up for long-term success. Marketing automation can help you uncover the story of how your customer interacts digitally with your brand, your content, and the people in your company, throughout the entire lifecycle. Our 8-step guide will walk you through the steps needed to build quality, lasting relationships with your customers.
Tags : 
customer engagement, marketing automation, customer lifecycle, crm, internet marketing
    
Act-On
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.


Featured FREE Resource: