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ITIL version 3: What It Means and How IBM Can Help

White Paper Published By: IBM
IBM
Published:  Aug 21, 2008
Type:  White Paper
Length:  16 pages

For a growing business, it’s increasingly difficult to integrate technological solutions and services to improve service management. So various frameworks have been created to help today’s IT professionals optimize their use of technology in managing IT processes. The third version of the Information Technology Infrastructure Library (ITIL) provides the latest set of process best practices for any service management improvement effort.



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ibm, ibm mi, ibm grm, itil, service management, it management


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