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The Shortcut Guide to IT Service Management and Automation

White Paper Published By: HP Service Management
HP Service Management
Published:  Sep 03, 2008
Type:  White Paper
Length:  24 pages

In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.



Tags : 
itil, itil v3, bsm, bsa, dca, itsm, it service management, operations, it operations, cmdb, automation, service, service management, service desk, lifecycle, life cycle, hpsm, hp sm, hp service management


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