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Customers 2015: What Will They Expect 5 Years From Now? (7 Steps to Make Sure You're Ready Today)

White Paper Published By: Mcorp Consulting
Mcorp Consulting
Published:  Feb 17, 2010
Type:  White Paper
Length:  11 pages

See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)



Tags : 
mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm


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